Janitorial Account Manager

• The Account Manager is responsible for overseeing janitorial operations and
• client relationships. This position ensures service excellence, contract
• compliance, employee engagement, safety performance, and financial results. The
• Account Manager serves as the primary liaison between clients and operations
• teams, working to maintain high customer satisfaction while achieving business
• objectives.

Pay: $70,000 - $77,000

• The pay listed is the salary range for this position.  A specific offer will
• vary based on applicant’s experience, skills, abilities, geographic
• location, and alignment with market data.

Benefit Information

ABM offers a comprehensive benefits package.  For information about ABM’s

benefits, visit Annual Benefits-Staff and Management

[https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf]

RESPONSIBILITIES

• Manage day-to-day janitorial operations for assigned customer accounts.
• Develop and maintain strong client relationships through regular

communication and site visits.

• Ensure all services are delivered according to contract specifications,

company standards, and customer expectations.

• Conduct routine quality inspections and implement corrective actions as

necessary.

• Monitor account performance, customer satisfaction, and service metrics.
• Recruit, hire, train, develop, and retain janitorial team members and

supervisors.

• Manage employee scheduling, staffing levels, attendance, and labor

utilization.

• Ensure compliance with all company policies, client requirements, and safety

regulations.

• Investigate and resolve customer concerns, complaints, and service issues in

a timely manner.

• Oversee inventory management for cleaning supplies, equipment, and consumable

products.

• Manage operating budgets, labor costs, and account profitability.
• Review payroll, labor hours, and operational reports for accuracy and

efficiency.

• Identify opportunities for service enhancements, contract growth, and

additional revenue.

• Coordinate special projects, floor care services, seasonal work, and

emergency response activities.

• Maintain accurate operational records and prepare management reports as

required.

QUALIFICATIONS

• Required
• High school diploma or GED required; associate's or bachelor's degree

preferred.

• Minimum 5 years of management experience in janitorial, facility services,

custodial, hospitality, or related operations.

• Proven experience managing client relationships and service delivery.
• Strong leadership, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite and business management systems.

Preferred

• Bilingual English/Spanish.
• Experience managing multiple facilities or large-scale janitorial contracts.
• Knowledge of floor care, carpet care, green cleaning practices, and industry

standards.

• Experience with budgeting, labor management, and P&L accountability.

Physical Requirements

• Ability to walk and inspect facilities for extended periods.
• Ability to lift up to 40 pounds occasionally.
• Frequent standing, bending, reaching, and climbing stairs.
• Ability to work flexible schedules, including evenings, weekends, and

holidays when necessary.

Work Environment

• Commercial office buildings, manufacturing sites, and warehouses.
• Combination of office work and field-based operational oversight.

• ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility,
• engineering, and infrastructure solutions. Every day, our over 100,000 team
• members deliver essential services that make spaces cleaner, safer, and
• efficient, enhancing the overall occupant experience.

• ABM serves a wide range of market sectors including commercial real estate,
• aviation, education, mission critical, and manufacturing and distribution. With
• over $8 billion in annual revenue and a blue-chip client base, ABM delivers
• innovative technologies and sustainable solutions that enhance facilities and
• empower clients to achieve their goals. Committed to creating smarter, more
• connected spaces, ABM is investing in the future to meet evolving challenges and
• build a healthier, thriving world. ABM: Driving possibility, together.

• ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate
• on the basis of any trait or characteristic protected by applicable federal,
• state, or local law, including disability and protected veteran status. ABM is
• committed to working with and providing reasonable accommodation to individuals
• with disabilities. If you have a disability and need assistance in completing
• the employment application, please call 888-328-8606. We will provide you with
• assistance and make a determination on your request for reasonable accommodation
• on a case-by-case basis.

• ABM participates in the U.S. Department of Homeland Security E-Verify program.
• E-Verify is an internet-based system used to electronically confirm employment
• eligibility.

• ABM is a military-friendly company proudly employing thousands of men and women
• who have served in the U.S. military. With ABM, you’ll have access to a
• world-class training program and ample opportunities to use the skills you
• developed while serving our country.  Whether you’re looking for a frontline or
• professional position, you can find post-military career opportunities across
• ABM.

ABM directs all applicants to apply at www.abm.com/careers

• [https://www.abm.com/careers]. ABM does not accept unsolicited resumes or
• submissions outside of this portal. Applicants should submit their
• application by clicking Apply Now.

For more information, visit www.abm.com [https://www.abm.com/]