Senior Account Manager (Digital Marketing Advertising)

💎 Who is the Senior Account Manager?

Account managers are people-people, responsible for the relationships between Leap and its clients. This means understanding the clients' business to be able to manage their needs and expectations AND understanding the Leap’s offerings to be able to shepherd internal resources.

The Senior Account Manager is a proven project facilitator, showing adeptness and sustained success at guiding the cross-functional team with focus on scope/project delivery, and consistently exceeding client expectations. Seen by clients as a trusted resource and brand steward, and by internal teams as the go-to person for guidance on client expectations and engagement details, this role plays a critical role on our team.

This particular Senior Account Manager role will work heavily with our government client accounts.

Broad responsibilities include

Client engagement - relationships with mid-senior and junior levels, senior level client familiarity

Manages up to AD - provides info on client relationship health, project status and hourly burn rate

AMM leadership - direction and support for subordinate staff

Cross-functional team leadership - leads meeting and presentations, takes point on next steps

Strategic thought leadership - input to internal strategists, guidance to teams

Project involvement - manages high and medium-touch assignments and is the driving force for KO, fulfillment and completion of quality deliverables

Creative guidance and assessment - ensures great direction going in and high quality going out

Media guidance and assessment - ensures great direction going in and high quality going out

Digital experience assessment - manages and holds teams accountable for timely, insightful, actionable reporting

Production influence – works with producers to manages project and gain client alignment to ensure momentum and efficiency

Financial awareness – approves billing, monitors hrs and helps manage projects for efficiency

📚 What do You Need?

• 5+ years agency account management experience
• Demonstrated capacity for developing and understanding strategy

Experience managing government or public section clients - and an understanding of the unique nuances of collaboration, compliance, and communication that come with it

Excellent communication and relationship management skills, with the ability to navigate complex interpersonal dynamics with ease

• Skilled in brainstorming with a team for creative ideation
• Prior experience working with both B2B and B2C marketing

Ability to juggle multiple competing tasks and deadlines without sacrificing timeliness or quality

• High degree of detail- and process-orientation
• Self-starter mentality with a passion for continuous learning

Important note: if you think you have what it takes to be a great in this role but don't necessarily meet all of these qualifications, please still apply! While we work hard to eliminate unnecessary requirements from our job ads, our teams and needs are constantly evolving, and we'd always love the opportunity to connect and see what might be a fit.