Enterprise Account Manager

• Position Summary: Primary focus is customer service and retention for corporate
• account customers. Provide general field assistance to corporate account
• customers. Provide general field assistance to the Corporate Account Sales
• Representatives.

Responsibilities

• Proactively establish and maintain working relationships with all corporate

account customers.

• Communicate effectively with other members of the Corporate Accounts staff.

Document daily activity and customer relations calls.

• Schedule and attend appointments for corporate account alterations/additions,

conversions, rate increases, upgrades, cancellation and renewals as required.

• Process corporate account alterations, additions, conversions, rate

increases, upgrades and renewals as required.

• Meet with customer and review all pertinent information in order to resolve

• concerns, discrepancies or questions in a manner agreeable to the company and
• the customer.

• Make contact with discontinuing customers in order to maintain account or

sign new account with new tenants/owners.

• Manage corporate account false alarm reports.
• Maintain corporate account list.
• All other miscellaneous responsibilities and other duties as assigned.

Qualifications

• 1-2 years experience in sales or customer service required.
• High school diploma or equivalent required.
• 1-2 years post-high school education preferred.
• Effective sales, customer service, and communication skills required.
• Superior organizational and follow up skills required.
• Ability to work independently and to be resourceful and creative required.
• Miscellaneous office skills required.
• Typing 35-40wpm required.
• Learn and become competent using internal relational data base and contact

data base computer software programs.

• Intermediate word processing and basic spreadsheet competence required.
• Valid driver's license and a clean driving record required.

Physical Requirements and Working Conditions

• Frequent use of hands and fingers to operate a computer, phone, and other

office or mobile technology.

• Ability to sit or stand for extended periods, depending on the nature of

sales activity (e.g., desk work, in-person meetings, or trade shows).

• Clear speech and active listening skills required for phone and in-person

communication.

• Occasional lifting or carrying of materials up to 25 pounds (e.g., marketing

materials, product samples, promotional items).

• Ability to travel locally or regionally, which may include driving or using

public transportation (for field sales roles).

• Office, hybrid, or remote work environments depending on the organization and

sales structure.

• May include regular in-person visits to clients, participation in events,

trade shows, or networking functions.

• Often goal-driven and performance-focused with quotas, deadlines, and

incentive structures.

• Potential for high call/email volume in inside sales roles; face-to-face

interaction in outside sales roles.

• Standard business hours, though evening or weekend work may be required for

client availability or events.

• May experience moderate levels of stress due to sales targets, customer

demands, or market fluctuations.