Technical Account Manager, Google Cloud

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Computer Science, Engineering, a related technical

field, or equivalent practical experience.

• 8 years of experience in a customer-facing role working with stakeholders,

driving customer technical implementations or transformation programs.

• Experience supporting customers in cloud operations (e.g., launch or capacity

• planning, product release management), cloud technical support, cloud
• escalation management, or cloud consulting.

PREFERRED QUALIFICATIONS

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel

• partners, systems integrators, and third-party developers to deliver
• high-impact solutions.

• Understanding of IT operations, database systems, networking, IT security,

• application development, service architecture, cloud-native application
• development, hosted services, storage systems, or content delivery networks.

• Excellent written and verbal communication, presentation, problem-solving,

and client management skills.

ABOUT THE JOB

• As a Technical Account Manager (TAM), you will help customers successfully adopt
• Google Cloud products. You will lead the successful adoption of Google Cloud at
• organizations, guiding them through the strategic and technical facets of their
• Google Cloud transformation journey. You will manage the successful delivery of
• Cloud Consulting engagements to drive customer adoption of Google Cloud
• services. In this role, you will regularly engage with various stakeholder
• groups, including leadership of enterprises and a cross-functional and
• geographically dispersed team.Google Cloud accelerates every organization’s
• ability to digitally transform its business and industry. We deliver
• enterprise-grade solutions that leverage Google’s technology, and tools that
• help developers build more sustainably. Customers in more than 200 countries and
• territories turn to Google Cloud as their trusted partner to enable growth and
• solve their most critical business problems.Individual pay is determined by
• factors including job-related skills, experience, and relevant education or
• training.

US: $140000 - $204000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google

[https://www.google.com/about/careers/applications/benefits/].

RESPONSIBILITIES

• Accelerate customer adoption of Google Cloud by leading the implementation

• journey, and provide technical guidance and manage timelines, milestones,
• migration goal and business transformation strategies.

• Advocate for customer needs in order to overcome adoption blockers and drive

• new feature development, and lead across multiple work streams and teams to
• maintain customer momentum.

• Develop relationships with stakeholders to understand customer’s business,

• develop strategic roadmaps, and lead quarterly business reviews and executive
• sessions to better understand business and technical needs.

• Plan for customer events and launches, partnering with Support, Engineers,

• and Site Reliability Engineers to ensure customer success, and work with
• customers and Support to guide issues/escalations to resolution.

• Build best practices and assets based on learnings from customer engagements

• to support initiatives to scale through partners and accelerate Google Cloud
• adoption.