Senior Technical Account Manager , Enterprise

• AWS Applied AI Solutions (AAIS) is building toward a future where every business
• innovates with Amazon AI teammates. To get there, we build AI solutions that
• improve human capabilities and transform entire business functions. We create
• end-to-end products that surprise and delight out-of-the-box, making complex
• things easy and hard things possible, with no cloud experience required. We
• start with customers who embrace the future and build bridges to meet the rest
• where they are. We pursue ambitious opportunities with conviction, and we are
• looking for builders who share that mindset.

• Would you like to join one of the fastest-growing organizations within Amazon
• Web Services (AWS) and help customers of all industries and sizes gain the best
• value and service from AWS? At AWS Enterprise Support we're looking for a
• Technical Account Manager (TAM) to support our customers' creative and
• transformative spirit of innovation across all technologies including Compute,
• Storage, Database, Big Data, Application-level services, Networking, Serverless,
• and more. This is not a sales role but rather an opportunity to be the principal
• technical advisor and 'voice of the customer' to organizations ranging from
• start-ups to Fortune 500 enterprises.

Key job responsibilities

• As a TAM you will help craft and execute strategies to drive our customers'

• adoption and use of AWS services including EC2, S3, DynamoDB & RDS databases,
• Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and
• customer-facing skills will enable you to effectively represent AWS within a
• customer's environment and drive discussions with senior leadership regarding
• incidents trade-offs support and risk management.

• You will provide advocacy and strategic technical guidance to help plan and

• build solutions using best practices and proactively keep your customers' AWS
• environments operationally healthy. The close relationships developed with your
• customers will allow you to understand their business/operational needs and
• technical challenges and help them achieve the greatest value from AWS. This
• position will require the ability to travel 10% or more as needed.

• The TAM is the centerpiece of value to our Enterprise Support customers. If

you wish to be at the forefront of innovation come join us!

About the team

• Amazon values diverse experiences. Even if you do not meet all of the preferred
• qualifications and skills listed in the job description, we encourage candidates
• to apply. If your career is just starting, hasn't followed a traditional path,
• or includes alternative experiences, don't let it stop you from applying.

• Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted
• cloud platform. We pioneered cloud computing and never stopped innovating —
• that's why customers from the most successful startups to Global 500 companies
• trust our robust suite of products and services to power their businesses.

• We value work-life harmony. Achieving success at work should never come at the
• expense of sacrifices at home, which is why flexible work hours and arrangements
• are part of our culture. When we feel supported in the workplace and at home,
• there's nothing we can't achieve in the cloud.

• Here at AWS, it's in our nature to learn and be curious. Our employee-led
• affinity groups foster a culture of inclusion that empower us to be proud of our
• differences. Ongoing events and learning experiences, including our
• Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to
• never stop embracing our uniqueness.

• We're continuously raising our performance bar as we strive to become Earth's
• Best Employer. That's why you'll find endless knowledge-sharing, mentorship and
• other career-advancing resources here to help you develop into a better-rounded
• professional. Basic Qualifications: - 5+ years of
• design/implementation/operations/consulting with distributed applications

experience

• 5+ years of technical engineering experience Preferred Qualifications: -

Experience in a 24x7 operational services or support environment

• Experience in internal enterprise or external customer-facing environment as a

technical lead

• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.

• The base salary range for this position is listed below. As a total compensation
• company, Amazon's package may include other elements such as sign-on payments
• and restricted stock units (RSUs). Final compensation will be determined based
• on factors including experience, qualifications, and location. Amazon offers
• comprehensive benefits including health insurance (medical, dental, vision,
• prescription, basic life & AD&D insurance), Registered Retirement Savings Plan
• (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources
• to improve health and well-being. We thank all applicants for their interest,
• however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 126,000.00 - 210,400.00 CAD annually