Technical Account Manager

At a Glance

• Legrand has an exciting opportunity for a Technical Account Manager to join the
• Power & Thermal Management division.

Why This Role Matters

• As a Technical Account Manager, you will serve as a trusted post-sales partner
• for our enterprise customers, helping them maximize the value of their
• investment in Legrand Data Center solutions. Your ability to build
• relationships, solve technical challenges, and coordinate resources across teams
• will directly impact customer success, satisfaction, and long-term business
• growth.

We are looking for a customer-focused Technical Account Manager to support

enterprise-level customers after

• implementation. In this role, you will work closely with customers, Sales,
• Product Management, Engineering,
• Professional Services, and Support teams to resolve complex technical issues,
• guide successful deployments, and
• build strong long-term partnerships.
• You will act as the primary post-sales technical contact for assigned accounts,

helping customers navigate

technical challenges, optimize their environments, and achieve their business

objectives. This role combines

• technical expertise, relationship management, project coordination, and
• strategic account support.
• Travel of approximately 30-40% is required to support customer engagements and
• onsite activities.

RESPONSIBILITIES

• Customer Success & Relationship Management
• Serve as the primary post-sales technical point of contact for assigned

enterprise customers.

• Build trusted relationships with customers and act as an advocate for their

needs within Legrand.

• Conduct regular customer check-ins and quarterly business health reviews.
• Help customers achieve desired business outcomes and maximize the value of

their solutions.

• Support customer reference activities and strengthen long-term customer

loyalty.

Technical Support & Escalation Management

• Manage and track post-sales technical escalations through resolution.
• Ensure open support cases are actively progressing toward timely outcomes.
• Troubleshoot technical issues and determine the appropriate path to

resolution.

• Coordinate issue resolution across Support, Engineering, Product Management,

and other internal teams.

• Collaborate with development teams to identify, reproduce, document, and

resolve product defects while managing customer expectations.

• Provide firmware and software update recommendations and support deployment

planning.

Cross-Functional Leadership

• Coordinate cross-functional project teams, including Professional Services,

Product Management, Engineering, and Support.

• Facilitate communication between customers and internal stakeholders to ensure

alignment and transparency.

• Partner with Product Management to ensure customer requirements are documented

and appropriately prioritized.

• Help align future product direction with customer business and technology

roadmaps.

Strategic Account Planning

• Develop and maintain a strategic success plan for assigned customers.
• Identify opportunities for account growth and expanded solution adoption.
• Track customer activities, resource utilization, and account status.
• Report customer escalations and account health metrics regularly.
• Identify and document operational processes that improve customer success and

support scalability.

Customer Education & Adoption

• Lead technical meetings, consultations, and product demonstrations.
• Educate customers on platform capabilities, best practices, and new features.
• Support deployment planning and implementation activities.
• Provide updates that help customers meet deployment and operational timelines.

QUALIFICATIONS

• Education:
• Degree in Business or a related field, or an equivalent combination of

education and experience.

Experience

• 5-10 years of experience in a customer-facing environment such as enterprise
• customer support,
• technical consulting, or a similar technical account management role.

Skills/Knowledge/Abilities

• Strong written, verbal, and presentation skills with the ability to

• communicate effectively with technical teams, business leaders, senior
• executives, and C-level stakeholders.

• Proven project management and cross-functional collaboration skills in both

in-person and virtual environments.

• Strong analytical and problem-solving skills related to technical and project

management challenges.

• Familiarity with Salesforce.com reporting and support case trend analysis.
• Data center infrastructure and deployment experience.
• Solid Linux administration and user-level experience.
• Knowledge of network configuration, integration, and diagnostics, including

TCP/IP and HTTP(S).

• Experience troubleshooting SNMP environments, including:

o MIB interpretation and mapping

o SNMP sets, gets, walks, and traps

o MIB browser tools

• Experience with VMware ESX/ESXi, Hyper-V, and modern hypervisors such as

Proxmox and KVM.

• Strong organizational skills with the ability to manage multiple customers,

projects, priorities, and commitments simultaneously.

• Ability to troubleshoot technical issues at a high level and coordinate

appropriate resolution paths.

• Strong customer relationship management skills and a customer-first

approach.

Preferred Qualifications

• Previous experience as a Linux System Administrator.
• Experience supporting enterprise-level data center environments.
• Experience coordinating customer deployments involving multiple technical

stakeholders.

• Experience working closely with Product Management and Engineering teams to

influence product enhancements.

• Experience in strategic account planning and business development activities.

• Legrand is the global specialist in electrical and digital building
• infrastructures. Its comprehensive offering of solutions for residential,
• commercial, and datacenter markets makes it a benchmark for customers worldwide.

• Trusted by the world’s largest hyperscalers, Legrand's Power & Thermal
• Management division helps operators manage the critical infrastructure that
• powers modern data centers. Through a portfolio of best-in-class brands spanning
• power, cooling, connectivity, management, and supporting infrastructure, we
• enable customers to deploy, operate, and scale high-density environments.
• Combining deep domain expertise with a customizable design approach and
• dedicated support services, we help customers build and operate resilient
• infrastructure that meets current performance requirements while adapting to
• future demands. Power & Thermal Management industry-leading brands include
• Approved Networks, Raritan, Server Technology, Starline, Ortronics, Kratos
• Industries, and ZPE Systems.

• Legrand, North & Central America offers comprehensive medical, dental, and
• vision coverage, as well as distinctive benefits like a high employer 401K
• match, paid time off (PTO) and holiday pay, short-term and long-term disability
• benefit plans, above-benchmark paid maternity and parental leave, bonus
• opportunities in accordance with the Company’s incentive plans, paid time off to
• volunteer, and an active/growing Employee Resource Group network. For more
• information, visit legrand.us.