Account Manager - Automotive

The 2025 Better Places To Work logo.

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COMPENSATION

• Starting Pay Rate: $62,500 - $71,000

BENEFITS

Associates are eligible for a wide selection of benefits (dependent upon

position) including

• Medical Insurance
• Health Spending Account (HSA) with company match
• Paid Time Off
• Pre-Tax & Roth 401(k) plan with company match
• Flexible Scheduling & Hybrid Work Opportunity
• Dental and Vision Insurance
• Life and AD&D Insurance
• Tuition reimbursement & company-paid training programs
• FREE AAA membership & travel / product discounts
• Company Paid Short-term & Long-term disability
• Paid Volunteer Time Off
• Flexible Spending Accounts
• Tuition reimbursement & company-paid training programs

JOB RESPONSIBILITIES

• 30% Strategic Planning: Evaluate area resource requirements and performance

• improvements by analyzing metrics to determine where additional facilities
• are needed, or performance improvements are required.  Screen and evaluate
• potential partners and present a preview of the role and benefits.
• Facilitate the filing and completion of AAA contracts and requirements for
• joining the program.  Assess and ensure that minimum facility requirements
• are met and that the contractor or repair shop provides high quality service.
• Manage the contract renewal process based on Club policies and contractor
• or repair shop performance.  Create regional business plan to reach annual
• determined targets and manage performance in assigned area to meet these
• targets.

• 25% Performance Oversight: Monitor performance measurements and practices to

• determine inefficient processes and identify opportunities for improvement.
• Offer and promote alternative solutions and takes steps to implement.
• Communicate KPIs relative to performance standards, discuss scores, and
• assess trends over time. Develop analyses for contractors as needed to better
• understand trends and identify opportunities to grow their business. Promote
• AAA programs. Document performance issues and recommend appropriate actions
• for improvement.

• 25% Relationship Management: Develop and maintain strong relationships to

• ensure compliance, performance and reinforce AAA programs.  Orient new
• facilities on AAA operations, procedures, Key Performance Indicators (KPI),
• compensation, and other related topics.  Coordinate training for employees of
• new contractors on AAA ERS procedures, AAA Systems and Technology, and member
• service expectations.

• 20% Member Satisfaction: Ensure a consistent, high level of service is

• provided to Members. Maintain proper coverage to ensure desired service
• levels are met. Conduct investigations on damage and service complains by
• gathering pertinent information and data from members and contractors.
• Identify the level of involvement needed and delegate the resolution of the
• complaint or claim to relevant business line staff as needed. Provide input
• on any necessary mediation and measures necessary to settle issues and ensure
• member and customer satisfaction.

JOB SPECIFIC REQUIREMENTS

• Experience with B2B and B2C sales
• Passionate & knowledgeable about the automotive industry,  including but not

limited to: automotive repair, batteries, & emergency roadside service

• Business skills including understanding of basic accounting principles
• Strong interpersonal skills & proven ability to manage business relationships

& performance

• Proficiency with Microsoft Office products, CRM tools, and ability to

effectively navigate multiple systems

• High level of organization & strong written and verbal communication skills
• Ability to travel as needed and maintain a valid NYS driver’s license with a

satisfactory driving record

• Ability to work evenings, weekends, & holidays as needed
• Regular travel within Club territory, with overnight travel as needed

PHYSICAL REQUIREMENTS

• Ability to perform routine office tasks that includes operating a computer

for long periods of time, sitting, filing and communicating on the phone

• Ability to perform all physical functions consistent with travel including

sitting in airplanes and driving for long periods of time

• Must be able to lift, carry, push, pull a maximum of 30 lbs

This position does not offer visa sponsorship now or in the future.