Consultative Account Manager

• The Consultative Account Manager (CAM) for National Accounts exercises
• independent judgment and discretion and is responsible for developing and
• executing both long- and short-term strategies that maximize value for assigned
• accounts while ensuring revenue goals are achieved. In a forward-thinking and
• consultative manner, this role applies strong performance consulting practices
• to assess client needs, diagnose business challenges, and develop tailored,
• data-informed strategies that drive measurable outcomes.

• The CAM assumes overall responsibility for managing high-profile and high-value
• accounts, serving as a strategic advisor to clients and brokers. This includes
• guiding the renewal and upsell lifecycle through a solutions-oriented approach
• that balances the needs of the customer with those of the organization while
• positioning strategies that improve performance, retention, and long-term
• growth.

• The CAM focuses on the strategic management of the account portfolio while also
• ensuring effective day-to-day service delivery. Leveraging analytical insights,
• market knowledge, and client performance data, the CAM informs recommendations
• and influences decision-making. The role builds and sustains strong
• partnerships, including at senior levels, by combining consultative expertise
• with relationship management to deliver better outcomes for all stakeholders.

We are hiring multiple Consultative Account Managers across the United States.

RESPONSIBILITIES

• Develop and execute strategic account plans that support client objectives,

maximize account value, and achieve retention and revenue goals.

• Serve as the primary strategic advisor for assigned high-profile and

• high-value accounts, providing consultative guidance to clients and broker
• partners. Lead renewal, retention, and upsell strategies by positioning
• solutions that align client needs with organizational objectives.

• Conduct performance assessments and analyze client data, trends, and business

• challenges to identify opportunities and recommend tailored solutions. Apply
• performance consulting methodologies to diagnose business needs, uncover
• opportunities, and influence strategic decision-making.

• Build and maintain strong relationships with key stakeholders, including

• executive-level client and broker contacts, to strengthen partnerships and
• drive long-term growth. Facilitate and lead client meetings, business
• reviews, and strategic planning discussions to communicate performance
• insights and recommendations.

• Collaborate cross-functionally with internal teams to ensure effective

• implementation, service delivery, and resolution of client issues. Mentor,
• influence, and support team members by sharing best practices, consultative
• approaches, and account management expertise when applicable.

• Monitor account performance metrics, financial results, and customer

satisfaction indicators to proactively address risks and improve outcomes.

• Maintain a strong understanding of market trends, the competitive landscape,

• and industry developments to inform strategic recommendations. Identify
• opportunities for account expansion, additional services, and innovative
• solutions that enhance client performance and organizational growth.

• Drive accountability and follow-through on strategic initiatives, action

plans, and client commitments to ensure measurable results.

• Evaluate project plans, coordinate project activities, and identify change

initiatives required for successful project execution.

• Determine project delivery schedules and adjust them as needed throughout the

• project delivery lifecycle. Provide status updates to leaders by
• establishing, tracking, and reporting on team and project-based metrics.

• Perform other duties as assigned.

QUALIFICATIONS

• 4 or more years of experience in employee benefits and a bachelor’s degree.
• Sophisticated business math and complex analytical skills with the ability to

• position financial outcomes that contribute to revenue goals across an
• assigned portfolio.

• Excellent consultative selling and negotiation skills with the ability to

influence decision-makers associated with high-value, complex customers.

• Strong time management skills and experience managing multiple projects

simultaneously under tight deadlines.

• Ability to meet specific deliverables within an environment of tight

deadlines and considerable pressure.

• Outstanding written and verbal communication skills, with special emphasis on

formal business presentations.

• Ability to work independently and resourcefully with minimal guidance.
• Ability to effectively communicate with others at all levels in the

organization in a collaborative environment.

• Advanced problem-solving skills with the ability to work cross-functionally

to resolve complex issues and generate results.

• Outstanding attention to detail and strong organizational skills.
• Ability to travel up to 75% of the time, including overnight travel, use of a

• personal vehicle, and the ability to sustain travel-related expenses until
• reimbursed.

• Must possess a valid driver's license and successfully pass a motor vehicle

• record check. A generous car allowance is provided. Maintaining automobile
• liability insurance with limits of $250,000/$500,000 is required.

• A valid Life and Health Insurance Producer License is required within 90 days

of hire.

Base Pay Information

• The national base pay range at the end is a good-faith estimate of what Delta
• Dental may pay for new hires. Actual pay may vary based on Delta Dental’s
• assessment of the candidate’s knowledge, skills, abilities (KSAs), related
• experience, education, certifications and ability to meet required minimum job
• qualifications. Other factors impacting pay include prevailing wages in the work
• location and internal equity.

Pay Grade 23. $107,444 - $232,795

• Behind the smile! We are dedicated to safeguarding the health and financial
• stability of our employees and their loved ones. This commitment extends beyond
• the workplace to foster personal growth and holistic wellbeing. Our

life-changing rewards package includes

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement;

recognition program

• Family support: adoption assistance, fertility treatment, child, elder & pet

care assistance

• Social responsibility and volunteer opportunities
• Employee discount program

• Fair Chance Ordinances and Criminal Background Considerations
• This position requires that the applicant undergo a background check. Qualified
• applicants with arrest or conviction records will be considered for employment
• in accordance with any applicable federal, state or local laws, including, but
• not limited to, the California Fair Chance Act, the Los Angeles County Fair
• Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring
• Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections
• Law Article 23-A.

Important Work Authorization Information

• Please note, Delta Dental will not sponsor applicants for work visas for this
• position.

#LI-Remote

• At Delta Dental, we’re behind millions of smiles and counting. For over 68
• years, we’ve served our communities by increasing access to affordable, quality
• care – but that commitment to care extends beyond the people we serve, to the
• dedicated employees who make those smiles genuine. We've come this far by
• building fair programs that offer opportunities for advancement, create
• meaningful connections and improve the lives of our employees and their
• families. Because we know that when we take exceptional care of each other, we
• can make a positive impact for all.

• We champion an inspirational workplace through our commitment to trust, service,
• excellence and innovation. Joining us means working for a company that offers
• stability and balance, opportunities for leadership at all levels, and a work
• environment focused on teamwork and camaraderie.

• Discover the smiling faces behind Delta Dental and experience our values and
• culture in action by connecting with us on social media. Follow Delta Dental
• Ins. on Facebook [https://www.facebook.com/deltadentalins/] and Instagram
• [https://www.instagram.com/deltadentalins/?igshid=YmMyMTA2M2Y=], #LifeatDDins

on Facebook

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• [https://www.instagram.com/lifeatddins/?igshid=YmMyMTA2M2Y=], Delta Dental Ins.
• on Twitter [https://twitter.com/deltadentalins] and Delta Dental Ins.
• on LinkedIn [https://www.linkedin.com/company/delta-dental/]. If you've got an
• appetite for innovation and want to be a part of a team that’s transforming the
• future of health care, join us!

• Since 1955, we have offered comprehensive, high-quality oral health care
• benefits to millions of enrollees and built the strongest network of dental
• providers in the country. The Delta Dental of California network includes
• affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta
• Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental
• of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits
• to more than 31 million people across 15 states, the District of Columbia,
• Puerto Rico and the Virgin Islands.

• The company and its affiliates are part of Delta Dental Plans Association
• (DDPA), a not-for-profit national association based in Oak Brook, Illinois.
• Through our national network of Delta Dental companies, we offer dental coverage
• in all 50 states, Puerto Rico and other U.S. territories. We offer vision
• coverage through DeltaVision in 15 states and the District of Columbia.
• Collectively, we deliver benefits to more Americans than any other dental
• insurance company.

• Delta Dental Ins. is an equal opportunity employer and is committed to providing
• a professional work environment free from discrimination and harassment.
• Individuals seeking employment at Delta Dental are considered without regard to
• race, ethnicity, color, age, sex, religion, national origin, ancestry,
• pregnancy, sexual orientation, gender identity, gender expression, genetic
• information, actual or perceived physical or mental disability, registered
• domestic partner status, caregiver status, marital status, veteran or military
• status, citizenship status, or any other legally protected category.  Delta
• Dental is committed to providing equal employment opportunities to all employees
• and applicants for employment. Accordingly, we have adopted and maintain an
• Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy,
• and Respectful Workplace policies and will not tolerate violations of these
• policies.

• Unfortunately, our Delta Dental Enterprise is unable to hire individuals
• residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine,
• West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia
• (Washington D.C.) or other US Territories at this time.

• Proof of eligibility to work in the United States must be provided if selected
• for hire.

• Delta Dental includes: Delta Dental of California, Delta Dental Insurance

Company, Delta Dental of Pennsylvania, and Delta Dental of New York

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