Security Account Manager

JOB DESCRIPTION

Step into the Dynamic Role of Security Account Manager at GardaWorld!

• Join our dynamic team as a contract security services Account Manager in
• Milwaukee, WI, where you’ll play a pivotal role in maintaining exceptional
• performance on-site for one of our key accounts. You’ll handle client issues,
• communicate with key contacts, and build strong relationships to enhance the
• client’s security services. Your responsibilities include updating business
• databases, reviewing compliance, managing billing, analyzing data, and preparing
• reports. You'll also guide our customers through projects and deliver detailed
• presentations, showcasing your expertise in security services.

• Be the driving force behind our client's success and join us in delivering
• unparalleled security services and strategic management. Your dedication will
• ensure our security services consistently exceed client expectations.

What’s in it for You

• Competitive Salary: $60,000.00 / year
• Work Site Location: Milwaukee, WI
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k)

• with employer matching contributions, paid time off (PTO) policy, paid
• holidays, disability coverage, and life insurance options.

• Career Growth: Career growth opportunities at GardaWorld

Your Responsibilities as an Account Manager

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch

Teams.

• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and

onboarding.

• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment

follow-ups.

• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Write reports, client communications, instructional materials, and operating

guidelines.

• Demonstrate expertise in financial forecasting and margin analysis.
• Perform other duties as assigned.

Your Qualifications

• Authorized to work in the United States
• At least 2+ years of experience in security operations leadership, with a

• proven track record of handling increasingly complex responsibilities.
• Military and Law enforcement experience is a plus.

• Valid Drivers license
• Working knowledge of Microsoft Office.
• Ability to provide leadership support during critical incidents or

significant operational needs.

Your Skills and Competencies

• Great leadership and problem-solving skills, able to handle multiple tasks at

once.

• Good at building relationships, communicating, and paying attention to

details.

• Professional, self-driven, and skilled in using Microsoft Office and CRM

software.

• Positive, energetic, and good at strategic thinking and financial planning.
• Experienced in managing projects and staying calm under pressure.
• Honest and ethical, aligning with our company’s values.
• Skilled in writing reports, client communications, and instructional

materials.

• Experienced in financial planning and understanding profit margins.
• Good at handling challenges and managing stress effectively.
• Excellent at written and verbal communication, customer service, and project

management.

GardaWorld: Make the World a Safer Place

• In the United States, GardaWorld Security remains the only guarding security
• company to be Certified by Great Place to Work.  This could be more than a job -
• 26% of our corporate employees started as frontline workers.

• GardaWorld Security is a global champion in sophisticated and tailored security
• solutions, employing and training highly skilled and dedicated professionals
• across the globe, offering a wealth of opportunities to individuals looking to
• gain experience and develop professionally in a growing industry.

• It is the policy of GardaWorld Security Services to provide equal employment
• opportunities to all employees and applicants for employment without regard to
• race, color, religion, sex, national origin, age, veteran status, or
• disability in accordance with applicable federal laws. In addition, GardaWorld
• Security Services complies with applicable state and local laws governing
• nondiscrimination in employment. This policy applies to all terms and conditions
• of employment, including, but not limited to, hiring, placement, assignment,
• promotion, termination, layoffs, recalls, transfers, leaves of absence,
• compensation, and training. It is also the policy of GardaWorld Security
• Services not to honor requests that employees be assigned on the basis of sex or
• any other classification protected by law, unless such request is based on a
• bona fide occupational qualification for that assignment.