Client Services Account Manager

What We Need

Corpay is currently looking to hire a Client Services Account Manager within our Lodging division business and is in Wichita, KS. In this role, you will own a portfolio of customers and are responsible for maximizing business opportunities, providing premium customer care, and building long-term, trusting business relationships and performing onboard responsibilities for new clients. You will report directly to the Client Services Team Manager and regularly collaborate with other departments.

How We Work

• As a Client Services Account Manager Corpay will set you up for success by providing:
• Assigned workspace in Wichita, KS office
• Company-issued equipment
• Formal, hands-on training
• Role Responsibilities

The responsibilities of the role will include

• Serving as the primary point of contact for all matters specific to assigned customers.
• Overseeing all daily activities for assigned customers.

Expanding and building strong, long-term relationships with primary contacts, key stakeholders, and senior leadership.

Identifying and nurturing growth opportunities within each assigned customer and communicating those opportunities to a manager.

Identifying customer objectives and challenges related to savings, average rate, business rules and controls, hotel coverage, process efficiency and convenience, and data visibility (reporting).

Anticipating, developing, and proposing creative solutions to satisfy the objectives and challenges of assigned customers.

Identifying and resolving situations within assigned customers that could lead to attrition or inhibit growth.

Assisting with and participating in customer account reviews with the Contract Holder and/or other staff.

Consistently providing an elevated level of service that anticipates and fulfills both spoken and unspoken needs of internal and external customers.

• Conducting detailed customer surveys to uncover needs or issues.
• Identifying and securing tax occupancy exemptions where applicable.
• Providing constructive feedback to CLC Management regarding customer issues and concerns.
• Completing assigned monthly goals.
• Performing other duties as assigned.
• Qualifications & Skills

Office or hotel front desk experience preferred

Excellent verbal and written communication skills are required, and presentation skills are preferred.

Superior interpersonal skills and the ability to communicate and interact with customer contacts at all levels.

Proactive mindset, ability to think strategically, identify and capitalize on opportunities.

• Must possess strong organizational and analytical skills.
• Proven experience with MS Office, including strong Excel, is required.
• Strong ability to multi-task and be focused, detail-oriented, self-motivated.
• Ability to work well in a team environment.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)

Virtual fitness classes offered company-wide

Robust PTO offerings include major holidays, vacation, sickness, personal, & volunteer time

• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

• Learn more about Corpay: https://www.corpay.com
• Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.