Regional Account Manager, Los Angeles West

JOB DESCRIPTION

Job Summary:

• Responsible for the promotion of Walgreen’s specialty pharmacy services to
• targeted physicians, nurses, practice managers and other referral sources in
• assigned territory. Works with clients to support and understand their overall
• business objectives and critical success factors. Establishes and utilizes
• professional relationships, internally and externally, to generate support for
• key initiatives, challenges, and opportunities within the territory. Develops
• and implements strategies and tactics to consistently met or exceed quarterly
• sales goals. Works across highly matrixed field organization including store
• operations, managed markets sales, government affairs, etc.

Job Responsibilities

• Business Acumen - Demonstrates the analytical, marketplace, and clinical

• knowledge and skills required for the development of strategies that grow
• referrals. Exhibits strong technical proficiency in terms of the specialty
• pharmacy space and the services provided at Walgreens. Has a
• strong understanding of the competitive landscape and how to position
• Walgreens. Has a strong understanding of the market access environment and
• knows how to be successful with local challenges and opportunities. Uses all
• analytical resources and tools available to identify opportunities and
• challenges within territory and build a plan of action.

• Business Planning - Demonstrates ability an ability to build, adapt, and

• follow-through on an effective business plan that achieves and exceeds
• quarterly sales goals. Revaluates and adapts with changing market conditions.

• Invests time and effort in the areas with the greatest return on investment.

• Prioritizes and stays focused on end goals in order to maximize productivity
• efforts.

• Account Management - Uses all available information to understand customers’

• needs and to identify opportunities. Understands the complexity of the
• account and connect the dots on where and who can influence decisions.
• Creates account specific strategies and goals to grow or stabilize each
• individual account.

• Evaluates, tracks, and adjusts plan and goals as needed.
• Influence and Impact - Uses a wide variety of communication methods,

• selling skills, and promotional tools to appropriately influence and impact
• results. Can adjust messaging and style based on customer relationship (i.e.
• prospect, emerging, established). Listens, communicates, and shares
• information around Walgreen’s Specialty Pharmacy services to develop trust
• that ultimately results in customer commitment.

• Business Partnering - Leverages resources within Walgreens sales and

• operations organizations including Retail Management, Community Pharmacy,
• Central Fill, Sales Operations, Marketing, senior management, clinical staff
• and other functions to assist in both addressing customer issues and

expanding our local business

• About Walgreens
• Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million
• customers and patients each day across its approximately 8,500 stores throughout
• the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members,
• including nearly 90,000 healthcare service providers, and is committed to being
• the first choice for pharmacy, retail and health services, building trusted
• relationships that create healthier futures for customers, patients, team
• members and communities.

EXTERNAL BASIC QUALIFICATIONS

• Bachelor’s degree and at least 5 years of pharmaceutical or healthcare sales

• experience or High School Diploma/GED and at least 10 years of pharmaceutical
• or healthcare sales experience.

• Experience with advanced selling skills promoting either a product or service

• to a diverse set of healthcare professionals (physicians, hospitals, case
• managers, nurses, clinic).

• Experience developing a strategic business plan to hit financial targets

within a multi-million dollar territory.

• Experience in diagnosing, isolating, and resolving complex issues and

recommending and implementing strategies to resolve the problem.

• Experience collaborating with both internal and external resources to develop

strategies that meet department and organizational goals.

• Knowledge of the healthcare industry and the delivery system within the

• specialty pharmacy and payer segments. In addition, experience with billing
• procedures for hospital, medical offices and Medicare (B / D benefits).

• Experience with analyzing and reporting sales data in order to identify

• issues, trends, or exceptions to drive improvement of results and find
• solutions.

• Experience developing ways of accomplishing goals with little or no

• supervision, depending on oneself to complete objectives and determining when
• escalation of issues is necessary.

• Experience using time management skills such as prioritizing/organizing and

• tracking details and meeting deadlines of multiple projects with varying
• completion dates.

• Intermediate level skill in Microsoft Excel (for example: using SUM function,

• setting borders, setting column width, inserting charts, using text wrap,
• sorting, setting headers and footers and/or print scaling).

• Basic level skill in Microsoft Word (for example:  opening a document,

• cutting, pasting and aligning text, selecting font type and size, changing
• margins and column width, sorting, inserting bullets, pictures and dates,
• using find and replace, undo, spell check, track changes, review pane and/or
• print functions).

• Basic skill level in Microsoft PowerPoint (for example: inserting,

• rearranging, hiding and deleting slides, navigating between slides,
• increasing list level, adding, centering and editing text, changing views,
• inserting a table or a note, moving objects, printing outline view and/or
• running a slide show).

• At least 1 year of direct leadership, indirect leadership, and/or

cross-functional team leadership.

• Willing to travel at least 75% of the time for business purposes (within

state and out of state).

PREFERRED QUALIFICATIONS

• Bachelor’s degree with experience calling on HIV, Hep-C and chronic

inflammatory disease specialists.

• Experience working with case management/discharge planning and other referral

sources within a hospital infusion environment

• Experience selling in healthcare, managed care, Specialty Pharmacy.
• Experience working with community support groups for HIV and inflammatory

diseases.

• We will consider employment of qualified applicants with arrest and conviction
• records.

• The Salary below is being provided to promote pay transparency and equal
• employment opportunities at Walgreens. The actual hourly salary within this
• range that you will be offered will depend on a variety of factors including
• geography, skills and abilities, education, experience and other relevant
• factors. This role will remain open until filled. To review benefits, please
• click here jobs.walgreens.com/benefits. If you are applying on a job board or
• unable to click on the link, please copy and paste this URL into your browser
• jobs.walgreens.com/benefits