Strategic Account Manager - Security

JOB DESCRIPTION

• Drive Performance, Build Partnerships, and Lead Security Excellence – Join
• GardaWorld!

• Are you a strategic leader with a passion for security operations and client
• success? GardaWorld is seeking a driven and experienced Strategic Account
• Manager to oversee high-impact accounts, spearhead security initiatives, and
• foster lasting partnerships. This is more than just a job—it's an opportunity to
• lead complex projects, shape security strategies, and influence operational
• excellence across a diverse portfolio. With 24/7 on-call responsibility, you’ll
• be at the heart of our mission to deliver unmatched client service, ensure
• contractual compliance, and guide teams through challenges with confidence.

• If you're a proactive problem-solver with a sharp business mind and a commitment
• to performance, we want to hear from you!

What’s in it for You

• Competitive Salary: $90,000 - $100,000 annually, plus bonus potential
• Work Site Location: Remote/home-based. Candidates must reside in California

and be willing to travel up to 30% as business needs require.

• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k)

• with employer matching contributions, paid time off (PTO) policy, paid
• holidays, disability coverage, and life insurance options.

• Career Growth: Career growth opportunities at GardaWorld
• Travel: This role will necessitate travel to different regions, potentially

• involving overnight stays. It may also require regular visits between various
• work locations.

Your Responsibilities

• Availability for on-call duty 24/7 to address any client or team issues and

emergencies, along with arranging alternate support during any absences.

• Responsible for the maintenance and update of all business databases, such as

CRM and ERP systems.

• Guarantees consistent operations across the portfolio through routine

communications with key client contacts and local GardaWorld Branch Teams.

• Conducts periodic reviews of MSA compliance at both branch and site levels as

necessary.

• Establishes and nurtures strategic relationships for the development of

• principal accounts, client contacts, and partnerships with local GardaWorld
• Branch Teams.

• Formulates, executes, and assesses comprehensive security and crisis

management strategies.

• Vigilantly oversees client billing processes, including DSO assessments and

follow-ups on overdue payments.

• Maintains current Client Summary Forms (CSF) and Account Summary Forms (ASF)

on record.

• Seeks out enhancements to the client’s security program to fortify a lasting,

positive relationship.

• Comprehends, fulfills, and upholds the contracted KPIs for the account

client.

• Skillfully navigates customers through intricate integration projects,

contracts, RFPs, and the onboarding sequence.

• Takes charge of data analysis and the preparation of internal reports for

client management.

• Provides precise and prompt pricing estimates in collaboration with the local

branch and executive sponsor.

• Prepares and delivers comprehensive client-focused presentations, including

KPI/Truth Report Presentations, Action Plans, and Customer presentations.

• Other duties as directed by leadership.

Your Qualifications

• Authorized to work in the United States
• Able to pass an extensive screening process
• 5+ years of successful experience in security operations management.

Your Skills and Competencies

• Proven leadership and team management abilities
• Strong analytical, organizational, and decision-making skills
• Excellent written and verbal communication across all levels
• Highly detail-oriented and deadline-driven
• Self-motivated, adaptable, and able to thrive in a fast-paced environment
• Proficient in Microsoft Office and CRM systems (e.g., Microsoft Dynamics)
• Strong grammar, spelling, and documentation skills
• Positive attitude with strong ethics and alignment to company values
• Ability to build effective relationships with colleagues, clients, and

vendors

• Comfortable working under pressure and managing multiple priorities

GardaWorld: Make the World a Safer Place

• In the United States, GardaWorld Security remains the only guarding security
• company to be Certified by Great Place to Work.  This could be more than a job -
• 26% of our corporate employees started as frontline workers.

• GardaWorld Security is a global champion in sophisticated and tailored security
• solutions, employing and training highly skilled and dedicated professionals
• across the globe, offering a wealth of opportunities to individuals looking to
• gain experience and develop professionally in a growing industry.

• It is the policy of GardaWorld Security Services to provide equal employment
• opportunities to all employees and applicants for employment without regard to
• race, color, religion, sex, national origin, age, veteran status, or disability
• in accordance with applicable federal laws. In addition, GardaWorld Security
• Services complies with applicable state and local laws governing
• nondiscrimination in employment. This policy applies to all terms and conditions
• of employment including, but not limited to hiring, placement, assignment,
• promotion, termination, layoffs, recalls, transfers, leaves of absence,
• compensation, and training. It is also the policy of GardaWorld Security
• Services not to honor requests that employees be assigned on the basis of sex or
• any other classification protected by law, unless such request is based on a
• bona fide occupational qualification for that assignment.