Staff Accountant (Bookkeeping Services)

About the Role

Join Inn-Flow as a Staff Accountant, responsible for supporting our customers with complex accounting tasks and overseeing the successful execution of bookkeeping services. The role requires a high level of expertise in accounting principles, financial analysis, and software proficiency. Staff Accountants will also assist with client escalations and provide frequent, collaborative guidance to Bookkeeping Service Agents.

What You Will Do

Advanced Accounting Activities: Collaborating directly with customers to validate accuracy of core accounting services performed by other team members. These activities include:

Partnering with assigned accounts to develop clear, repeatable guidance for Bookkeeping Service Agents to use when processing financial transactions

Review of invoice entry and coding

Certify completion of weekly bank reconciliations

Review of Monthly Financials, including the Balance Sheet and Profit & Loss Statement, monthly reconciliations, journal entries and closing reports

Customer Support: Collaborate directly with customers to help answer complex accounting requests and financial analysis.

Implementation & Onboarding: Work alongside the Implementation and Client Success teams to ensure smooth onboarding and integration of financial systems for new clients. Develop understanding of their current accounting setup, including chart of accounts, departmental structures, and revenue mapping.

Process Improvement: Inn-Flow focuses on continuous improvement of its internal processes; this role will work with internal stakeholders to identify opportunities for process improvement.

Business Growth: We're always looking for ways to improve the value of our services. The Staff Accountant will respond to customer requests and advocate for new offerings, proposing enhancements to our platform that could better serve clients and streamline the integration process.

What You Need

Education: Bachelor's degree in Accounting, Finance, or a related field.

Hotel/Hospitality Accounting Experience: 2+ years of accounting experience within the hotel or hospitality management industry — as a staff accountant, property controller, accounting manager, director of finance, or in a centralized/back-office bookkeeping role.

Month-End Close Ownership: Demonstrated experience leading or directly supporting month-end close for a portfolio of hotels, with clear ownership of reporting deadlines and deliverables.

Accounting Knowledge: Strong understanding of USALI (Uniform System of Accounts for the Lodging Industry) and GAAP accounting principles and practices.

Communication & Ownership: Excellent verbal and written communication skills, steady stakeholder management, and a bias for action.

Customer Service: Commitment to delivering exceptional client service and maintaining client confidentiality.

Organizational Skills: Exceptional organizational abilities and a keen sense of ownership over your work.

What Makes You a Standout

Centralized Accounting Experience: Experience with centralized accounting functions in the hospitality industry.

System Transitions: Prior experience transitioning to a new accounting system, system integrations, or implementation support.

AI-Enabled Workflows: Experience utilizing AI tools to augment or enhance financial analysis, delivery, or month-end processes.

Hospitality Tech Stack: Experience with hotel-specific accounting platforms, property management systems, and point-of-sale systems.

Why You'll Love Working at Inn-Flow

We believe great work starts with taking great care of our people.

At Inn-Flow, you’ll enjoy

• Benefits
• Health, dental, and vision insurance
• Short-Term Disability & Life Insurance
• 401(k) with a generous employer match

Time Off & Flexibility

• Flexible vacation and PTO
• Paid holidays plus a floating holiday
• Paid volunteer time
• Hybrid work schedule with in-office collaboration on Tuesdays and Thursdays in our Raleigh office (remote Mondays, Wednesdays, and Fridays)

Work Environment & Culture

• A beautiful, modern office in downtown Raleigh
• Employer-paid monthly parking
• Monthly team socials and regular celebrations
• Quarterly all-hands meetings
• A culture rooted in recognition, collaboration, and growth
• Smart, kind, and genuinely fun people who care about their work - and each other

Equal Opportunity Employer

Inn-Flow is proud to be an Equal Opportunity Employer, upholding a work environment free from discrimination and harassment. We make our hiring decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, family status, or any other non-business consideration. We stand firmly against discrimination and harassment in any form.