Sr. Service Accountant - Team Support

PURPOSE

The Sr. Service Accountant – Team Support will work closely with the Service Accounting team, including Service Accountants and Service Contract Administrators, while fostering a collaborative, high-performing environment aligned with Baker Group’s Core Values. This position performs day-to-day service accounting activities to support accurate billing and accounting, consistent processes, and strong internal and external customer service.

This position will also serve as a subject-matter expert for BuildOps and Spectrum and will work closely with the Service Office Operations Leader to support Service Accounting processes, systems, and continuous improvement. This role reports directly to the Service Office Operations Leader with a secondary reporting relationship with the Controller on accounting-related matters.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The following duties are typical for this job. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Support Service Accountants and Service Contract Administrators through training, coaching, and mentoring.
• Establish, communicate, and maintain consistent procedures, standards, training, and documentation across the service billing team.
• Assist team members with workload and capacity, as needed to maintain balance, accuracy, and efficiency.
• Review and approve service invoices and journal entries and audit work orders for accounting accuracy.
• Review service contract setup and billing and assist the team with complex accounting and billing issues.
• Enter and maintain service labor and equipment rates.
• Maintain knowledge of sales and use tax requirements and provide guidance to the team as needed.
• Assist team members with accounts receivable and collection activities to support timely cash flow.
• Serve as the Service Accounting subject-matter expert for BuildOps and Spectrum, including processes and data flow between the systems.
• Troubleshoot system issues and partner with IT, BuildOps, Accounting, and Service leadership on system changes, testing, enhancements, and process improvements.
• Understand Service department processes, billing models, labor costs, and the overall business model to effectively support the team and Service operations.
• Collaborate with the Service Office Operations Leader on process changes, department goals, customer needs, and continuous improvement.
• Provide backup support for Service Accountant and Service Contract Administrator responsibilities as business needs require.
• Lead or assist with special projects.
• Provide mentorship and training to new Service Accountants and Service Contract Administrators.

MINIMUM EDUCATION & EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

• High school diploma or GED
• Minimum of five years of experience in accounting, billing, or related financial operations.
• Previous experience leading a team preferred.
• Experience in construction or service accounting a plus.
• Knowledge of billing and collection processes.
• Knowledge of sales and use taxes.
• Knowledge of Microsoft 365 including Outlook, Excel, and Word.
• Experience with Spectrum and/or BuildOps preferred.

MENTAL AND PHYSICAL COMPETENCIES REQUIRED TO PERFORM ESSENTAL FUNCTIONS

• Strong analytical and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to effectively prioritize and delegate work.
• Ability to understand workflows across multiple systems and identify inconsistencies or issues.
• Ability to work independently and collaboratively.
• Excellent verbal and written communication skills.
• Ability to adapt to new systems, processes, and business requirements.
• Ability to lead and support change.
• Commitment to ethical integrity.
• Ability to maintain a high degree of confidentiality.

ENVIRONMENTAL ADAPTABILITY

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift 10 pounds occasionally.
• May have occasional visits to a job site requiring periods of standing, walking, and/or climbing stairs.

EQUIPMENT/TOOLS

• Laptop Computer
• BuildOps
• Viewpoint Spectrum
• Microsoft 365 Applications

Baker Group is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Employer.