Business Analyst

ARC Business Solutions Inc. is an established, customer-focused information technology consulting firm with proven expertise in combining strategy, innovation, and technical excellence to deliver practical business solutions. ARC operates across Canada and the United States, with offices in Edmonton, Calgary, Regina, Toronto and Rutland, Vermont, serving a diverse range of private and public sector clients.

ARC’s services include Solutions Delivery, Enterprise Information Management (EIM), Managed IT Services, Utility Sector Consulting, Nuclear Sector Consulting, Oil & Gas Pipeline Solutions, and AI Strategy & Data Analytics. Our team brings extensive experience across Energy, Utilities, Government, Financial Services, and the Public Sector, delivering solutions that help organizations modernize, improve efficiency, and achieve their strategic objectives..

ARC Business Solutions Inc. is currently seeking an experienced Business Analyst with a strong background in software development, Agile delivery and organizational change for opportunities with clients.

ROLE: BUSINESS ANALYST

The Business Analyst will bridge business and technical teams across the full software development lifecycle: eliciting and documenting requirements, facilitating Scrum ceremonies, coordinating testing in Jira, keeping process documentation current, and preparing end users for change through training and communications. Candidates with utility sector experience will be given additional consideration.

The successful candidates possess demonstrated experience in the following areas:

MANDATORY

Minimum 5 years of experience as a Business Analyst on software development projects, across the full software development lifecycle (SDLC)

Experience gathering, analyzing and documenting business and functional requirements, user stories and acceptance criteria

Experience working on Agile/Scrum teams, including serving as Scrum Master (facilitating sprint planning, daily stand-ups, backlog refinement, sprint reviews and retrospectives)

Project management experience, including managing scope, schedules, risks, issues, dependencies and status reporting

Working knowledge of ITIL practices, including incident, problem, change and release management

Experience creating, updating and maintaining process documentation, including current and future state process maps, standard operating procedures (SOPs) and business rules

Experience planning and executing testing in Jira, including writing test cases, coordinating user acceptance testing (UAT) and tracking defects through to resolution

Experience supporting organizational change management (OCM), including stakeholder impact assessments, communications, and developing and delivering end-user training and training materials

Ability to work effectively with all levels of the client organization

A successful track record of delivering solutions

A minimum of 2 client references from your most recent projects are required to confirm these mandatory qualifications

DESIRABLE

Experience in the Utilities sector (power, natural gas, water, oil and gas); this is considered a strong asset

Familiarity with utility business systems such as Customer Information Systems (CIS), billing, work and asset management, outage management or GIS

Experience working in Government, Crown Corporations or delivering solutions to Provincial Departments

Relevant certifications such as CBAP/CCBA (IIBA), PMP or CAPM, Certified ScrumMaster (CSM) or Professional Scrum Master (PSM), ITIL 4 Foundation, or Prosci or equivalent change management certification (or in progress)

Experience with Confluence or other Atlassian tools, and Jira test management add-ons such as Zephyr or Xray

• Experience in Business Process Reengineering
• Experience facilitating workshops or JAD sessions
• Experience developing business cases or business case summaries

Experience developing Use Cases or UML models

Experience documenting data models and working with SQL for data analysis and validation

Experience with projects spanning multiple technical environments and enterprise applications

Experience working within an Enterprise Architecture environment

Experience implementing web-based and cloud solutions

A degree or diploma in Computing Science, Information Systems, Business Administration or a related field, and/or relevant industry certifications, are desirable criteria for our selection.

We offer a competitive salary, profit sharing, and comprehensive benefits package. These positions can be filled by fulltime ARC employees or contractors.

We thank all applicants for their interest; however only candidates considered for interviews will be contacted. We will be conducting interviews immediately. TO BE CONSIDERED - Please forward your resume clearly displaying reference number TL:BA in the subject line to hr@arcbus.com. For more information on ARC, please visit our website at www.arcbus.com.