Senior Business Analyst

Service New Brunswick

Senior Business Analyst

R85-2025/26-695

Pay Band 5

Open Competition

Permanent full-time

Multiple Positions

Flexible Work Location within New Brunswick

About the team

• Service New Brunswick (SNB) is building a new, dynamic team to transform how we
• deliver IT services across the province. As one of the largest IT employers in
• New Brunswick, with over 700 technology professionals located across the
• province, we are dedicated to having an agile, client-focused approach, acting
• as a strategic partner to government departments, health authorities, schools,
• and other public sector organizations.

As one of Atlantic Canada’s Top Employers,

[https://reviews.canadastop100.com/top-employer-service-new-brunswick?_gl=1*5lelx3*_ga*MTI2MjY0NjEzNC4xNzQyODQxODI3*_ga_H481FDLVWD*czE3NjQyNjU4NTgkbzkkZzAkdDE3NjQyNjU4NTgkajYwJGwwJGgw#atlantic] we

• offer flexible work options including remote, hybrid, and in-office roles in
• most major cities across New Brunswick. In this role, you will play a critical
• part in helping us design and implement technology solutions that drive
• efficiency, innovation, and better service for New Brunswickers.

Who are you?

• Client-centric and passionate about delivering exceptional service.
• Demonstrate initiative and are adaptable, organized and solution oriented.
• Effective communicator and collaborator, and you enjoy sharing your knowledge

and expertise with others.

• A strong relationship builder who genuinely cares about your clients’

priorities and goals.

• Leading requirements gathering and analysis for complex technology projects.
• Translating business needs into clear, actionable specifications for

technical teams.

• Facilitating workshops and stakeholder meetings to define scope and

priorities.

• Developing process maps, workflows, and documentation to support solution

design.

• Collaborating with project managers, developers, and QA teams throughout the

project lifecycle.

• Conducting impact assessments and recommending process improvements.
• Ensuring solutions meet business objectives, compliance standards, and user

experience goals.

What will you be doing?

• The Senior Business Analyst will work alongside Business Leaders, Project
• Managers, and leading Implementation Partners to frame business problems,
• analyze different alternatives and propose functional solutions.

Responsibilities include but are not limited to

• Leading requirements gathering and analysis for complex technology projects.
• Translating business needs into clear, actionable specifications for

technical teams.

• Facilitating workshops and stakeholder meetings to define scope and

priorities.

• Developing process maps, workflows, and documentation to support solution

design.

• Collaborating with project managers, developers, and QA teams throughout the

project lifecycle.

• Conducting impact assessments and recommending process improvements.
• Ensuring solutions meet business objectives, compliance standards, and user

experience goals.

Why join SNB?

• You’ll have an excellent opportunity to grow, learn and make an impact as we
• tackle some of our client’s biggest IT business challenges. Our core goals are
• to identify relevant and transformative digital IT solutions to support our
• clients in delivering business value to their customers.

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career

advancement.

• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New

Brunswickers.

• Empowered to Decide: We trust our teams to make decisions and innovate

boldly.

• Join us and be part of transformational initiatives shaping the future of IT
• services in New Brunswick.

What do you need to be successful?

• ESSENTIAL QUALIFICATIONS: A university degree in Computer Science, Engineering,
• Business Administration or in another related discipline and a minimum of five
• (5) years of related experience with guiding businesses in improving
• processes OR a two (2) year College Diploma in a related discipline with a
• minimum of seven (7) years related experience with exposure to analysis of
• organizations or business domain and documentation of their business, processes
• and supporting systems.

• Subject to the response to this competition, an equivalent combination of
• training and experience may be considered, or the required years of experience
• may be increased.

• Some positions require written and spoken competence in French and English.
• Others will require written and spoken competence in English only.  Please state
• your language capability.

• Applicants must clearly demonstrate the essential qualifications to be given
• further consideration. Please state your language capability on your application
• and ensure that preferred language for assessment is clearly identified.

What qualifications can set you apart from other candidates?

• ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they
• have training or experience in one or more of the following areas:

• Certification as Salesforce Administrator, Sales and/or Service Cloud

• Consultant and thorough understanding of the Salesforce platform, its
• architecture and modules   (such as Sales Cloud, Service Cloud & Community

Cloud)

• Certification in Business Analysis (CBAP) or Project Management (PMP).
• Experience with Agile methodologies and tools (such as Scrumworks, Jira, TFS,

Azure DevOps)

• Experience with Salesforce Health Cloud and other cloud technologies and

digital platforms.

• Experience with Salesforce Translation Workbench and multi-lingual

implementations.

• Experience with Salesforce Platform report development.
• Experience with Scaled Agile Framework (SAFe)
• Knowledge of public sector processes and service delivery models.

Please provide proof of relevant certifications.

• Subject to the response to this competition, candidates may be required to
• demonstrate on their application one or more of the asset qualifications in
• addition to the essential qualifications in order to be given further
• consideration.

OPERATIONAL REQUIREMENTS

• On occasion, some travel throughout the province may be required.
• Some weekday evenings and/or weekend work hours may be required.
• Candidates will be required to undergo Criminal History Clearance prior to

appointment.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following

behavioural competencies

• Analytical Thinking: Ability to break down complex problems and identify

solutions.

• Client Service Orientation: Committed to delivering value and building strong

relationships.

• Effective Interactive Communication: Skilled in facilitating discussions and

presenting ideas clearly.

• Results Orientation: Focused on achieving outcomes and meeting deadlines.
• Team Leadership: Ability to guide and influence cross-functional teams.

TECHNICAL COMPETENCIES: The successful candidate will possess the following

technical competencies

• Planning and Organizing Skills
• Business Analysis skills, including requirements elicitation, process

documentation & diagramming tools & techniques

• Consulting Skills
• Presentation Skills

• Resumes should be in chronological order specifying education and employment in
• months and years including part-time and full-time employment.

Salary: $65,936- $92,092 annually – Pay Band 5 - Management and Non-Union Pay

Plan

• We strongly encourage you to submit your application via the online
• portal https://www.ere.gnb.ca/competition.aspx?strType=c
• [https://www.ere.gnb.ca/competition.aspx?strType=c]  by using the “Apply Online”
• button to increase the efficiency and maintain a consistent candidate
• experience. Please indicate competition number R85-2025/26-695.

• In the unlikely event that you experience technical difficulties or are unable
• to complete your application online, contact pc@snb.ca [pc@snb.ca].

• We thank all those who apply however only those selected for further
• consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program

[https://www2.gnb.ca/content/gnb/en/departments/finance/services/services_renderer.5028.html]

• and veterans, who demonstrate they are among the most qualified, shall be given
• preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.