Insurance Business Analyst

• This position is responsible for improving the agency's operational
• effectiveness, financial performance, carrier results, and ability to scale. The
• role serves as a bridge between leadership, producers, service teams,
• accounting, carrier partners, and technology vendors. This individual will
• identify opportunities to simplify and standardize workflows; create actionable
• management reporting; support carrier profit-sharing, improve agency growth
• initiatives; build financial business cases; and lead or support high-priority
• agency projects.

Responsibilities

• Reporting and Business Intelligence
• Partner with leaders and business users to identify reporting needs,

• prioritize enhancements, and improve access to information and self-service
• analytics.

• Develop, maintain, and improve leadership dashboards and operating

scorecards.

• Establish and maintain consistent definitions, calculation methods,

ownership, and documentation for agency key performance indicators.

• Analyze trends and recommend actions related to revenue, organic growth,

• retention, cross-sell, producer activity, book profitability, service
• capacity, expense management, carrier relationships, and client experience.

• Combine information from the agency management system, CRM, financial

• systems, carrier reports, and other available sources to create a more
• complete view of agency performance.

• Identify data-quality issues, clarify data ownership, and confidence in

agency reporting.

• Operational Improvement
• Partner with leaders to evaluate workflows across all four insurance lines

• while recognizing differences in products, carrier relationships, service
• models, compliance requirements, and client expectations.

• Partner with leaders to map, measure, analyze, and redesign workflows

• across sales, marketing, prospecting, new business, onboarding, renewals,
• endorsements, certificates, claims advocacy, billing, accounting, and
• carrier-download processing.

• Build operational scorecards that measure turnaround time, work volume,

• backlog, error or rework rates, workload distribution, service-level
• performance, and available capacity.

• Evaluate automation and integration opportunities involving the agency

• management system, CRM, document-management tools, workflow platforms,
• rating systems, carrier connectivity, reporting tools, and other agency
• technology.

• Support communication, training, reinforcement, and adoption activities;

monitor results after implementation and recommend adjustments when needed.

• Carrier Performance
• Develop and maintain a consistent carrier-performance framework across

relevant business lines.

• Track and analyze premium volume, policy or account count, growth,

• retention, loss ratio where available, appetite alignment,
• submission-to-bind ratio, carrier concentration, and service performance.

• Identify and evaluate actions that may improve carrier results, including

• retention initiatives, appetite-focused prospecting, clean-account
• placement, improved submission quality, loss-control engagement,
• disciplined renewal execution, and improved carrier-data accuracy.

• Prepare carrier scorecards, business-review materials, and concise

recommendations for leadership and carrier meetings.

• Strategic Projects
• Lead, partner or support agency through various strategic initiatives aimed

continuous improvement.

• Partner with business leaders, compliance, information security, legal, IT,

• and vendors as appropriate so solutions align with agency policies,
• contractual obligations, privacy expectations, and risk-management
• requirements.

• Help define business goals, use cases, requirements, controls, human-review

• expectations, data-handling considerations, risks, and success measures for
• proposed automation and AI initiatives.

• Support new service models, organizational redesign, centralized or

specialized workflows, and cross-department operating-model changes.

• Track project scope, milestones, dependencies, risks, decisions, owners,

budget impact, expected benefits, and realized value.

• Conduct post-implementation reviews to determine whether the solution

achieved the intended outcomes and identify opportunities for optimization.

• Maintain awareness of insurance technology, data standards,

carrier-connectivity developments, and emerging operational capabilities.

Bell Bank Culture, Policy and Accountability Standards

• Know and live Bell Bank’s values, bottom line, customer service standards,

• Golden Rules, and LOCBUTN by building personal connections with customers and
• employees and using their names as often as possible.

• Conduct activities consistent with established Bell Bank policies, procedures

• and systems, the Code of Conduct, the Bank Secrecy Act and all applicable
• state and federal laws and regulations.

• All employees are responsible for information security, including compliance

with policies and standards which protect sensitive information.

• Prompt and reliable attendance.
• Perform other duties as assigned.

Education, Experience, and Other Expectations

• Bachelor’s Degree in finance, business administration, accounting, data

• analytics, management information systems, operations management, or similar
• field; or equivalent experience.

• 6-8 years of experience in business analysis, operations analysis, financial

• analysis, reporting and analytics, project management, insurance operations,
• or a related field.

• Experience working with cross-functional teams to implement process

improvements, technology enhancements, or strategic initiatives.

• Experience working within the insurance industry, agency operations, carrier

relations, underwriting support, or related insurance functions preferred.

• Industry designations such as CIC, CPCU, ARM, AAI, PMP, Lean Six Sigma, or

similar professional certifications are preferred.

• This role is expected to travel less than 10% of the time.

Knowledge, Skills, and Abilities

• Strong analytical and problem-solving skills with the ability to identify

trends, root causes, risks, and improvement opportunities.

• Advanced data analysis and reporting skills utilizing spreadsheets,

databases, reporting platforms, and business intelligence tools.

• Strong project coordination and organizational skills with the ability to

manage multiple priorities simultaneously.

• Excellent verbal, written, and presentation communication skills.
• Process mapping, workflow documentation, and operational analysis skills.
• Ability to translate complex data into actionable business recommendations.