Business Analyst

Business Technology Solutions | National Role | 12 months Max-term Fulltime role

About the Role

• As a Business Analyst, you'll work closely with stakeholders across the
• organisation to understand current business processes, identify improvement
• opportunities, and design future-state solutions that align with strategic
• objectives.

• You will play a critical role in translating business needs into practical,
• scalable solutions while ensuring user experience and process effectiveness
• remain at the centre of solution design.

About the Role

• As a Business Analyst, you will:
• Work with stakeholders to elicit, analyse, and document business

requirements.

• Facilitate workshops and discovery sessions to understand current and future

business needs.

• Conduct As-Is and To-Be process mapping, identifying opportunities for

efficiency, automation, and service improvement.

• Lead business process redesign initiatives across complex business

environments.

• Translate business requirements into clear solution designs and functional

requirements.

• Communicate and validate proposed solutions with stakeholders at all levels,

from Executive leaders to frontline users.

• Collaborate with technical specialists and project teams to identify

dependencies, risks, and implementation considerations.

• Apply Human-Centred Design (HCD), usability, and user experience principles

to solution design.

• Support change and adoption activities to ensure successful implementation of

new processes and systems.

About You

• You are a collaborative and inquisitive Business Analyst who enjoys partnering
• with stakeholders to solve complex business challenges. You have strong
• facilitation and communication skills and can confidently engage with both
• technical and non-technical audiences.

Essential Skills & Experience

• Strong understanding of Human Capital Management (HCM) functions and

processes, including

• Core HR
• Payroll
• Learning & Development
• Performance Management
• Work Health & Safety (WHS)
• Workforce Planning
• Talent Acquisition & Recruitment
• Employee Lifecycle Management
• Experience supporting digital transformation, ERP, HRIS, workforce

management, or enterprise technology projects.

• Exposure to Human-Centred Design (HCD), UX design principles, and change

management methodologies.

• Excellent written and verbal communication skills.

Highly Desirable

• Experience working within digital transformation, ERP, HRIS, Finance,

Workforce Management, or Technology projects.

• Experience applying Human-Centred Design (HCD) and User Experience (UX)

principles.

• Experience working in Agile, Waterfall, or hybrid project environments.
• Business Analysis certification or related qualifications.
• Experience within healthcare, aged care, community services, or other highly

regulated industries.

About Us

• BaptistCare is a leading purpose-led care organisation, guided by our Christian
• identity and serving people and communities across Australia for more than 110
• years. We support people to live better through aged care, home care, retirement
• living, community services, disability support and housing.

• We know that life's challenges can make our world feel smaller. With the right
• people alongside us, it can feel more connected, supported and hopeful again.

• That's what we work towards every day, enriching lives through communities of
• care. Today, more than 70,000 customers, 12,000 employees and close to 2,000
• volunteers are part of our communities across Australia.

• If you would like to be considered for this role, please click "Apply" and
• attach your resume.

• Applicants are encouraged to apply as soon as possible as applications may be
• reviewed prior to the closing date. Closing dates may change without notice.

• Successful applicants will be subject to a variety of background checks
• including a National Police Check, relevant screening checks and verification of
• work rights.

BaptistCare – Inspired by Jesus to champion care for all.

• Please note: This position is being managed directly by our internal Talent
• Acquisition team. We respectfully request that recruitment agencies refrain from
• contacting employees directly, as all communications must go through the Talent
• Acquisition team. Unsolicited candidate profiles or CVs from recruitment
• agencies will not be accepted.