Retail Business Analyst Gulfport 5270

JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!

Keesler Federal Credit Union team members enjoy competitive salaries and a wide

range of benefits, some of which include

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care

expenses

• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program

WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS

Position: Retail Business Analyst

Department: Retail Operations

Reports To:  Director, Operations Support and Special Projects

FLSA: Exempt

SUMMARY

• WORKS CLOSELY WITH RETAIL OPERATIONS MANAGEMENT (WHICH INCLUDES BRANCH
• OPERATIONS DIRECTORS, MEMBER CONTACT CENTER DIRECTOR,), IT, PROJECT MANAGEMENT,
• PRODUCT MANAGEMENT, FINANCE, TRAINING, AND OTHER BUSINESS PARTNERS TO DEVELOP
• SOLUTIONS REQUIRED FOR RETAIL OPERATION’S SYSTEMS.

• CORE RESPONSIBILITIES INCLUDE DEFINING TEAM MEMBER NEEDS AND ALIGNING WITH
• RETAIL STRATEGY TO PROVIDE PRODUCTS AND ASSOCIATED FEATURES TO MEET THOSE NEEDS.
• RESPONSIBLE FOR DISCOVERING, UNDERSTANDING AND DOCUMENTING THE BUSINESS
• ENVIRONMENT; UNDERSTANDING AND DEPICTING PROJECT SCOPE; IDENTIFYING, DOCUMENTING
• AND CONFIRMING BUSINESS OBJECTIVES; MODELING CURRENT AND DESIRED REQUIREMENTS
• BUSINESS PROCESSES; AND COMMUNICATING ALL OF THESE TO STAKEHOLDERS.

• PROVIDES BUSINESS APPLICATION SUPPORT FOR ASSIGNED APPLICATIONS USED BY VARIOUS
• RETAIL UNITS.  RESPONSIBLE FOR APPLICATION CONFIGURATION IN CONSULTATION WITH
• THE BUSINESS PROCESS OWNERS, APPLICATION PATCHING, AND RELEASE MANAGEMENT OF THE
• LENDING APPLICATION OFFERING AT THE CREDIT UNION. VENDOR CONSULTATION IN
• COORDINATION WITH BUSINESS UNITS TO ENSURE CURRENCY.

SUPERVISORY RESPONSIBILITIES

NONE

Essential Functions

• Creates and develops product roadmaps to align with strategic goals as it

relates to Retail Operations.

• Contributes technical knowledge and understanding of deposit application

• process to training programs, support documentation, and operating
• procedures.

• Solves product related problems, assists in decision making, and provides

• analysis to stay on track towards business deliverable commitments. For
• example, interface between third party solutions that we engage for new
• deposit setup.

• Collaborate with key stakeholders within Retail and other Business Units to

ensure functional alignment on process improvements.

• Helps create key objectives and results based on strategies and apply the

data for the product owners to make business decisions.

• Represents Retail operations as the voice of key stakeholders in working

sessions with other Business Units.

• Works closely with Product Management and manager to create products that fit

and align with end users.

• Develops detailed requirements for product features so they are clearly

understood by the development teams.

• Works closely with the IT and Project Management Departments on all Retail

• Projects to research possible solutions and vendors; identifies other
• departments that will be affected within the credit union; tests programming
• specifications; ensures all compliance requirements are met and vendor
• management documents are submitted for approval; takes on the role of project
• owner in some cases.

• Attends STRT team meeting to prioritize and rank IT service tickets,

representing Retail.

• Receives PMO Status Reports for all Retail Projects and reporting back to

management of Retail area. Identifies projects in need of additional support.

• Manages the initiation, planning, execution, control, and delivery of

multiple projects simultaneously in conjunction with Retail Management.

• Coordinates the efforts of the functional departments and with external

• vendors as required, ensuring projects, and any phased II items are
• completed.

• Reviews departmental process and procedures for process improvements within

• each area of the Retail department which include: Consumer Accounts, Business
• Account Services, and Branch Operations & Member Contact Center.

• Functions as liaison between the Retail departments and Information

• Technology department in preparing advanced coding and implementing
• programing enhancements as they pertain to Retail Operations functions.

• Reviews all Retail Operations owned related system releases and coordinates

any changes that may apply to the deposit products.

• Responsible for compliance with all Federal regulations including Bank

Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

OTHER DUTIES AND RESPONSIBILITIES

• ANY DUTIES AS ASSIGNED

QUALIFICATIONS

• TO PERFORM THIS JOB SUCCESSFULLY, AN INDIVIDUAL MUST BE ABLE TO PERFORM EACH
• ESSENTIAL DUTY SATISFACTORILY. THE REQUIREMENTS LISTED BELOW ARE REPRESENTATIVE
• OF THE KNOWLEDGE, SKILLS AND/OR ABILITIES REQUIRED. REASONABLE ACCOMMODATIONS
• MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL
• FUNCTIONS.

EDUCATION

• (1) A TWO-YEAR COLLEGE DEGREE IN RELATED FIELD OR COMPLETION OF A SPECIALIZED

COURSE OF STUDY AT A BUSINESS OR TRADE SCHOOL (2) A FOUR-YEAR COLLEGE DEGREE

(PREFERRED)

• Experience and Other Requirements:
• Three years to five years of similar or related experience.
• Ability to document and verify business requirements.
• Ability to bridge the communications gap between business stakeholders and

technology solution providers.

• Must possess the skill to clearly document and communicate the scope of

projects.

• Ability to conduct target analysis and understand consequences of solutions.
• Proficient at asking targeted questions to discover root causes, not just

symptoms.

• Aptitude for negotiating with business stakeholders and developers.
• Mastery at organizing and categorizing project requirements.
• Ability to understand reporting expectations and work with systems to develop

management reports.

• Ability to review test results and correlate those results to the

effectiveness of the respective application.

• Experience with systems analysis tools, data extraction, database queries and

updates, and report writing tools.

• Must possess general understanding in the areas of application programming,

database and system design.

• Prefer experience with Meridian Link Opening Act, Symitar, Synapsys and

Synergy.

• Excellent project management skills, including the ability to manage multiple

and concurrent projects to a successful conclusion by a stated deadline.

• Strong analytical skills with experience in research and analysis.
• Knowledge of credit union operational procedures, products, services, and

systems.

• Must possess process improvement skills.
• Must possess a thorough knowledge of the Symitar system.
• Ability to work under stringent deadlines stressing urgency to achieve

• monthly goals with expected quality and in accordance with required policies
• and procedures.

• Ability to work independently with minimal supervision.
• Ability to conduct meetings with multiple departments.

INTERPERSONAL SKILLS

• COURTESY, TACT, AND DIPLOMACY ARE ESSENTIAL ELEMENTS OF THE JOB. WORK INVOLVES
• MUCH PERSONAL CONTACT WITH OTHERS INSIDE AND/OR OUTSIDE THE ORGANIZATION FOR
• PURPOSES OF GIVING OR OBTAINING INFORMATION, BUILDING RELATIONSHIPS, OR
• SOLICITING COOPERATION.

Computer Skills

• Extensive use of personal PC required.
• Must be proficient in Microsoft Word, Excel, as well as use of internet and

e-mail.

CERTIFICATES, LICENSES AND REGISTRATIONS

NONE REQUIRED.

PHYSICAL DEMANDS

• THE PHYSICAL DEMANDS DESCRIBED HERE ARE REPRESENTATIVE OF THOSE THAT MUST BE MET
• BY AN EMPLOYEE TO SUCCESSFULLY PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB.
• REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO
• PERFORM THE ESSENTIAL FUNCTIONS.

• WHILE PERFORMING THE DUTIES OF THIS JOB, THE EMPLOYEE IS REGULARLY REQUIRED TO
• SIT, STAND AND WALK; USE HANDS TO FINGER, HANDLE, FEEL OR GRASP; REACH WITH
• HANDS AND ARMS; AND TALK OR HEAR. THE EMPLOYEE IS FREQUENTLY REQUIRED TO KNEEL,
• CROUCH, OR STOOP. THE EMPLOYEE IS OCCASIONALLY REQUIRED TO LIFT AND/OR MOVE UP
• TO 10 POUNDS.

WORK ENVIRONMENT

• THE WORK ENVIRONMENT CHARACTERISTICS DESCRIBED HERE ARE REPRESENTATIVE OF THOSE
• THAT MUST BE MET BY AN EMPLOYEE TO SUCCESSFULLY PERFORM THE ESSENTIAL FUNCTIONS
• OF THIS JOB. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH
• DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.

• EXTENSIVE USE OF DESKTOP COMPUTER AND TELEPHONE IS REQUIRED. THE NOISE LEVEL IS
• THAT OF A NORMAL OFFICE ENVIRONMENT.

DECLARATION

• THE HUMAN RESOURCES DEPARTMENT RETAINS THE SOLE RIGHTS AND DISCRETION TO MAKE
• CHANGES TO THIS JOB DESCRIPTION.

#HPIND