Junior Business Analyst

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ChanceLight Behavioral Health, Therapy, & Education

• [https://careers.chancelight.com/], a rapidly growing organization with a social
• mission to offer hope, is seeking a dynamic Junior Business Analyst to join our
• award-winning team and perform meaningful work in a culture that welcomes
• innovation, encourages creative expression, and offers limitless potential for
• personal and professional satisfaction!

• If you thrive in a fast-paced, collaborative environment, enjoy turning business
• challenges into effective solutions, and bring curiosity, strong analytical and
• problem-solving skills, a sense of humor, and a commitment to continuous

improvement — We Should Talk! 📲

• As the Junior Business Analyst, you will support the evaluation, improvement,
• and implementation of business processes and systems by partnering with
• stakeholders to understand operational needs, identify opportunities, and
• translate business requirements into actionable solutions.

• This role combines research, analysis, problem-solving, documentation, and
• cross-functional collaboration to help ensure technology and process solutions
• align with business objectives. The Junior Business Analyst will assist with
• defining project scope, gathering and documenting requirements, evaluating
• business processes, supporting system enhancements, and helping stakeholders
• navigate changes from concept through implementation.

• Success in this role requires curiosity, strong analytical thinking, attention
• to detail, effective communication, and the ability to build productive
• relationships across teams. The position also demonstrates the principles of
• Servant Leadership by fostering positive, professional, accountable, and
• collaborative relationships with colleagues and stakeholders.

‖ Responsibilities Include

• Learning and developing a strong understanding of business operations,

• stakeholder needs, organizational structures, workflows, systems, and
• requirements to ensure solutions effectively support business objectives.

• Partnering with business stakeholders, project managers, technical teams, and

• other cross-functional partners to clarify needs, define objectives, and
• align project deliverables with established requirements.

• Gathering business, functional, and user requirements through interviews,

• meetings, workshops, process reviews, research, observation, and other
• appropriate business-analysis techniques.

• Analyzing business processes, workflows, systems, and stakeholder feedback to

• identify inefficiencies, gaps, dependencies, risks, and opportunities for
• process or system improvement.

• Translating business needs and stakeholder expectations into clear,

• organized, and actionable requirements, including user stories, acceptance
• criteria, process documentation, and system requirement specifications.

• Documenting current-state and future-state business processes, project

• requirements, decisions, assumptions, workflows, and supporting information
• to establish clear alignment among project stakeholders.

• Developing project and task scopes in collaboration with stakeholders by

• defining business needs, desired outcomes, requirements, dependencies, and
• success criteria.

• Evaluating proposed processes, system changes, and solutions against

• documented business requirements to help ensure deliverables address the
• intended business need.

• Providing input throughout solution design, development, testing, and

• implementation activities to help ensure business requirements are accurately
• understood and incorporated into final deliverables.

• Triaging reported issues, questions, and system concerns to determine

• potential causes, identify conflicts with documented requirements, and route
• matters to the appropriate stakeholders for resolution.

• Investigating business and system issues by engaging appropriate

• stakeholders, reviewing available information, and identifying contributing
• factors and potential root causes.

• Facilitating discussions among business and technical stakeholders to clarify

• requirements, resolve discrepancies, address competing priorities, and
• support informed decision-making.

• Challenging assumptions and critically evaluating requirements to help ensure

• proposed solutions address the underlying business need rather than only the
• immediate request.

• Negotiating requirements, priorities, and potential solutions with

• stakeholders while balancing business objectives, technical considerations,
• project scope, resource constraints, and operational impacts.

• Developing a working knowledge of assigned applications, platforms, business

• processes, and operational workflows through collaboration with business
• stakeholders, project managers, and technical partners.

• Supporting the evaluation of system capabilities, software functionality,

• operational requirements, processing considerations, and technical
• limitations when assessing potential solutions.

• Contributing actively to project and development teams by providing business

• context, clarifying requirements, participating in planning discussions, and
• supporting successful completion of project deliverables.

• Collaborating with stakeholders throughout the project lifecycle to validate

• requirements, communicate updates, address questions, and maintain alignment
• as business needs or project conditions evolve.

• Participating in solution testing, user acceptance activities, implementation

• planning, and post-implementation review to help confirm solutions meet
• established business requirements and intended outcomes.

• Communicating complex business needs, requirements, issues, and

• recommendations in a clear and accessible manner appropriate for both
• technical and non-technical audiences.

• Building trusted stakeholder relationships by demonstrating responsiveness,

• professionalism, accountability, transparency, and a consistent commitment to
• understanding business needs.

• Anticipating stakeholder questions, project dependencies, and potential

• implementation challenges and proactively escalating risks or concerns when
• additional guidance or decision-making is needed.

• Striving to exceed stakeholder expectations by listening actively,

• communicating clearly, following through on commitments, and helping identify
• practical solutions that deliver meaningful business value.

• Maintaining accurate and organized project documentation, requirements,

• notes, decisions, and supporting materials in accordance with established
• project and organizational practices.

• Adapting to changing business priorities, project requirements, technologies,

• and stakeholder needs while maintaining attention to quality, timelines, and
• organizational objectives.

• Demonstrating Servant Leadership principles by fostering collaborative

• relationships, supporting team success, taking accountability for
• commitments, and approaching interactions with professionalism and respect.

• Performing other projects, responsibilities, and duties as assigned to

support departmental and organizational priorities.

‖ Qualifications Required

• Bachelor’s degree or higher in information technology, business

administration, project management or a closely related field of study.

• Minimum 1 year of experience working in a program analyst, infrastructure

analyst and/or business analyst function.

• Prior experience working with technology equipment, software and web

applications; preferably in an educational or clinical setting.

• Prior experience and/or knowledge of SQL, statistics, web analytics tools and

experiment design.

• Proficient in reading, writing, analyzing and interpreting professional

journals, technical procedures and/or governmental regulations.

• Highly skilled in the drafting of detailed reports, business correspondence,

procedure manuals, research abstracts and articles.

• History of success building credibility, effectively managing multiple

projects and collaborating across all organizational levels.

• Ability to effectively present information and respond to questions from

• executives, operational leadership, staff members, external partners, and the
• public.

• Advanced oral and written communication, organization, conflict resolution,

multitasking, problem solving, and decision-making ability.

• Well-versed in the use of relevant technology including experience with

• computers, basic office equipment, and Microsoft Office Suite applications
• including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.

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• ChanceLight Behavioral Health, Therapy, & Education [https://chancelight.com/]is
• the nation’s leading provider of alternative and special education programs for
• children and young adults. For more than 50 years, and in partnership with over
• 235 school districts nationwide, we have helped change the direction of more
• than240,000 student lives!

> 💻 Learn more about our history, our mission and the program services we

> provide by visiting the link below

• > * https://bit.ly/m/WorkWithPurpose [https://bit.ly/m/WorkWithPurpose]
• >

• At ChanceLight we believe in providing more than just a job, as a member of our
• team you'll receive the opportunity to make meaningful impacts, the support
• needed to achieve success, and all the tools essential to reaching your personal
• & professional fulfillment! Your path to a truly rewarding career starts here –
• where growth, empowerment, and collaboration define our culture; and every day
• is a Chance to transform lives through education!

‖ Perks and Benefits Include

• Comprehensive Medical, Dental and Vision Plans
• FREE Telehealth and Virtual Counseling Sessions
• FREE Health Advocacy Services and 24/7 Nurse Line
• Company Paid Life & Disability Insurance
• Company Paid Employee Assistance Program
• Flexible Spending and Health Savings Accounts
• Personal Protection Insurance Plans
• Cigna Healthy Pregnancies, Healthy Babies Program
• Legal Services Insurance
• Pet Health Insurance
• Accrual-based Paid Time Off
• School Hours and Paid Holiday Schedule
• Extensive Personal and Life Event Paid Leave Policy
• 401k Retirement Saving Plan
• Perks at Work Employee Discount Program
• Opportunities for Growth & Development
• And So Much More!

• If you're ready to start making lasting impacts on the lives of students and
• contribute to the creation of a brighter future — This Is Your Chance!

• CAREERS, WITH CHANCELIGHT 💙 WORK. WITH PURPOSE.
• [https://careers.chancelight.com]

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• Copyright © 2026 ChanceLight Behavioral Health, Therapy, & Education, a
• ChanceLight® [https://chancelight.com/] company  *Benefit plans and eligibility
• requirements may vary based on role and employment status.