Business Analyst (Hybrid)

The Company

• At Utica National Insurance Group, 1,400 employees countrywide take our
• corporate promise to heart every day: To make people feel secure, appreciated,
• and respected.

• Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally
• recognized property & casualty insurance carrier.

• Operating along the Eastern half of the United States, based in our Home Office
• in Central New York, with Regional Office locations including NYC, Dallas and
• Charlotte.

• Our Mission is to continually meet the needs of our policyholders,
• agent/customers and employees resulting in sustainable profitable growth in an
• increasingly competitive marketplace.

• We are proud to sell our products through more than 2,200 independent insurance
• agents around the country as we have been since 1928. These agents provide their
• clients with valuable insight and resources. And, as the second-largest insurer

of Agents’ Errors and Omissions

• [https://www.uticanational.com/business-insurance/errors-omissions/] (E&O)
• business in the United States, we insure many of the agents who work with our
• policyholders.

• Our purpose is to make people feel secure, appreciated, and respected.  These
• Values define the character of our employees. They personify Utica National –
• describing what it means to “be Utica National” and how we approach doing
• business.  Together, with our agents, we are committed to providing our mutual
• policyholders with valuable services and products to help them feel secure.

• Business Analyst with experience partnering with stakeholders to identify
• business needs, gather and document requirements, analyze processes, and
• recommend technology solutions that improve efficiency and support business
• objectives. Skilled at translating business goals into actionable requirements
• and collaborating with cross-functional teams to deliver successful outcomes

What you will do

• Essential Functions:
• Build strong, trusting relationships with business customer teams to

understand business needs and potential enhancements.

• Be a consultative partner making recommendations for solutions or

• improvements to business processes that can be accomplished through new
• solutions or alternative uses of existing technology/systems.

• Work with business partners to elicit requirements for efforts of

• moderate-high complexity ranging from corporate projects to  maintenance
• requests utilizing various techniques such as interviewing, requirement
• workshops, business process reviews and workflows.

• Document business and functional requirements according to established

• standards. Decomposing high level business or user requirements into
• functional requirements specified at an appropriate and actionable level for
• technical team-mates. Utilize various tools for pragmatic representation of
• requirements where appropriate, such as process flows, diagrams, mock ups and
• screenshots.

• Work with functional areas such as  State Filings, CSPIU, IT, Statistical

• Reporting, Rate Disruption etc. to determine implementation of filings and
• other changes and determine the impact on policy processing.

• Working with business partners and/or Information Technology, define and

document ticket or project objectives for Wrike input when necessary.

• Provide a moderate level of assistance, training, and mentoring for teammates

• as needed, fostering an environment of team collaboration and knowledge
• sharing.

• Working with business partners and Information Technology, plan and manage

• project activities of a moderate complexity / visibility to include project
• level tasks, resources, timeline. Identify and escalate risk and constraints,
• plan mitigation strategy. Report project performance, progress and issues in
• a clear, concise and timely manner. Attend or facilitate project status
• meetings as needed. Identify assignment risks and constraints, escalating
• appropriately and in a timely manner with possible mitigation strategies.

Additional Responsibilities

• Resolve and/or escalate issues in a timely fashion to meet necessary

effective/statutory due dates.

• Identify opportunities for improvement and make constructive suggestions for

change following accepted change management procedures.

• Participate in the development and design of new products, and documenting

system changes that are necessary as a result.

• Support ServiceNow/Help Desk related requirements items.
• Accurate input and tracking of estimations and actual work time within

workflow systems (i.e. Wrike, Team Track).

What you will need

• 1-5+ years experience in a Business Analyst role preferred.
• Bachelor's Degree preferred or Equivalent business or business analyst

experience

• Familiarity with automated Commercial Lines systems desired

Salary

BA I: $64,000 - $75,000

BA II: $70,000 - $95,000

• The final salary to be paid and position within the internal salary range is
• reflective of the employee’s work experience, their geographic location,
• education, certification(s), scope and responsibilities in the role, and
• additional qualifications.

Benefits

• We believe strongly that talented people are core to our success and are
• attracted to companies that provide competitive pay, comprehensive benefits
• packages, career advancement and challenging work opportunities. We offer a
• Comprehensive Benefits Plan for full time employees that include the following:

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan (Includes annual Company financial

contribution and discretionary Profit Sharing contribution based upon annual

company financial results)

• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical

Illness, Legal, ID Theft Protection, Pet Insurance

• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs
• Personal Insurance Discount

Additional Information

This position is a full time salaried, exempt (non overtime eligible) position.

• As part of our hiring process, candidates who have accepted a formal offer must
• be willing to undergo a comprehensive background check and drug screen;
• additional screening for credit or MVR may be required for some positions.

Utica National is an Equal Opportunity Employer.

• Apply now and find out what it’s like to be a part of an amazing team, thrive in
• an exciting environment and work for a company you can be proud of. Once you
• complete your application, you can monitor your status in the hiring process by
• logging into your profile. A representative from our Talent Acquisition team
• will be in touch regarding any change in your candidacy.