Business Analyst

We are located approximately 20 miles north of Boston and parking is free. We are also accessible by commuter rail on the Newburyport/Rockport line. Come and explore Endicott’s seaside locale where employees are an important part of the bustling campus community!

Please apply today if this opportunity looks like the right fit for you.

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Position Overview

The Business Analyst in the Information Technology department, reporting to the Director of Enterprise Applications, is responsible for the coordination, management, testing and development of ancillary applications and secondary support of the College's Enterprise Applications. The IT Business Analyst will be working with the other IT Business Analysts and Enterprise Applications developers to gather requirements, manage projects, coordinate testing, and validate data. The IT Business Analyst will work with the College’s Functional Areas to recommend and support business process needs and improvements.

About Endicott College

Endicott College is a vibrant community located on Boston’s North Shore, with a beautiful oceanfront campus in Beverly, Massachusetts. We’re known for combining academic excellence with hands-on learning, and we take pride in fostering a supportive environment for both students and employees.

Working at Endicott means joining a close-knit campus community where your contributions matter and where collaboration, creativity, and professional growth are valued.

To learn more about our employee benefits click here.

Key Responsibilities

• 60% of Time: Workday ERP and SIS Support
• Assist in managing Workday-related projects and enhancement request.
• Support configuration of Workday business processes, integrations, condition rules, and validation criteria.
• Troubleshoots and resolves complex development, testing, and production issues.
• Create and maintain documentation for requirements gathering, business processes, integrations, procedures, and system configuration.

20% of Time: Project Management

• Collect, analyze, and translate business requirements into user stories, workflows, business process logic, process maps, wireframes, specifications, and acceptance criteria.
• Monitor deliverables and ensure timely completion of projects through developing project plans and monitoring performance.
• Ensure solutions meet business needs and requirements.
• Adhere to the College's information security policies and follow information security procedures.
• Consult with the College's information security staff for guidance on best practices.

10% of Time: Support Operations

• Daily Ticket Triage: Monitor the Freshservice ticketing queue daily, conducting initial triage, troubleshooting, and independent research to resolve technical and operational issues prior to escalation where appropriate.

10% of Time: Planning and Partnership

• Engage with internal stakeholders to determine a strategy and vision for software applications, including business needs and requirements.
• Serve as a liaison between stakeholders and users, building strong relationships and becoming a trusted partner and subject matter expert.
• Create and maintain business relationships with respective stakeholders on campus, and support their work and functional needs with relevant expertise.

Community Engagement

• Be an active participant in the life of the College by attending and supporting key events like Commencement, Homecoming, and other all-hands-on-deck gatherings. Show a spirit of collaboration and community involvement, including volunteering when possible.

Other Duties

• Other duties as assigned

Reporting Structure

Reports to the Director of Enterprise Applications. Works under general supervision

Supervisory Responsibilities

None

Core Competencies

Reliability: able to get the job done, available and engaged with the job and the Endicott community.

Organization: organizes time and resources well so that work is done efficiently and on time.

Communication Skills: has clear, effective and efficient ways of communicating, both orally and in writing.

• Adaptability: shows a willingness to adopt new ideas and to do things differently.
• Follow Through: takes ownership of projects and sees them through fruition.

Customer Service: anticipates the needs and responds to queries in a timely, competent, and approachable manner.

Initiative/Personal Leadership: identifies opportunities for improvement and actively contributes to solutions.

Team Player: shows a willingness to collaborate and share information, knowledge and experience with team members.

Qualifications and Skills

• Bachelor's degree in related field or equivalent work experience
• 3+ years of related experience
• Ability to use Excel and other tools to manipulate data
• Experience with tools like Jira, Confluence, MS Project, LucidChart
• Demonstrates strong communication and writing skills for both technical and non-technical audiences
• Excellent problem-solving skills
• Excellent time management and prioritization skills
• Ability to manage multiple projects and priorities and meet negotiated timelines with high quality deliverables

Preferred

Experience in higher education

Workday Experience

In compliance with Massachusetts pay transparency law, the annual base salary range for this position is $75,000–$85,000. Endicott College considers factors such as (but not limited to) the scope and responsibilities of the position, relevant work experience, education, specialized skills, internal equity, and external market data when extending an offer. The final salary is determined by the Human Resources Office based on these factors. This range reflects base salary only and does not include benefits or other compensation.

Effective Date of Current Version: Month, Year September 2026