Business Analyst - IT

Working Title: Business Analyst - IT

State Role Title: Information Technology Specialist II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Exempt: Not Eligible for Overtime

College/Division: Information Technology

Department: 100786 - IT Strategic Initiatives

Pay Band: 5

Pay Rate: Pay Range

Specify Range or Amount: $68,000 - $72,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 10/6/2026

About JMU

• At James Madison University (JMU), we’re more than just a publicly funded
• institution — we’re a vibrant, welcoming community located on a stunning campus
• where innovation, collaboration, and personal growth thrive. Our mission is to
• prepare students for a bright future, and we believe that starts with supporting
• the people who make it all possible: our employees.

• Why Work at JMU?
• We offer a comprehensive benefits package designed to support your professional

journey and personal wellbeing

• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community

service leave, and 19 paid holidays annually.

• Comprehensive Health Coverage: Access high-quality health insurance options

that fit your needs.

• Retirement Options: Plan for your future with retirement benefits through the

Virginia Retirement System.

• Employee Well-Being: Our Balanced Dukes program promotes wellness and

work-life integration through resources, events, and support.

• Tuition Waiver Program: Advance your education with our tuition waiver program

for undergraduate and graduate courses taken at JMU.

• At JMU, we believe in Being the Change — and that starts with creating an
• environment where you can grow, contribute meaningfully, and feel supported
• every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information

• The IT department at James Madison University (JMU) is seeking applicants for a
• Business Analyst. This position provides quality functional and technical
• support to assist end users with their use of software applications and business
• systems.

Duties and Responsibilities

• Partner with the user community to analyze existing business processes and

identify areas for process improvement.

• Partner with the user community to identify, analyze and communicate new

business requirements.

• Develop, document and perform system, integration, and user acceptance tests.
• Provide support to customers.

Qualifications

• Required Qualifications:
• Knowledge of business analysis techniques and practices
• Knowledge of software development lifecycle
• Knowledge of information systems/information technology trends
• Knowledge of customer service best practices
• Excellent organizational and planning skills
• Ability to apply and interpret user requirements, apply logical sequencing to

improve or change business processes and rapidly learn computer software

• Demonstrated troubleshooting skills
• Ability to work independently
• Basic Windows/desktop application experience
• Interpersonal skills, including excellent oral and written communication

skills, to include ability to communicate with both technical and non-technical

individuals

• Ability to manage multiple priorities

Additional Considerations

• Knowledge of software applications / ERP systems
• Demonstrated experience as a business analyst
• Basic knowledge of project management

Additional Posting Information

Conditions of Employment:

• Employment is contingent upon the successful completion of a criminal background
• check.

• E-Verify Notice: After accepting employment, new hires are required to complete
• an I-9 form and present documentation of their identity and eligibility to work
• in the United States. James Madison University uses the E-Verify system to
• confirm identity and work authorization.

EEO Statement

• James Madison University is committed to creating and supporting a diverse and
• inclusive work and educational community that is free of all forms of
• discrimination. This institution does not tolerate discrimination or harassment
• on the basis of age, color, disability, gender identity or expression, genetic
• information, national origin, parental status, political affiliation, race,
• religion, sex, sexual orientation or veteran status.

• We promote access, inclusion and diversity for all students, faculty, staff,
• constituents and programs, believing that these qualities are foundational
• components of an outstanding education in keeping with our mission. The
• university is interested in candidates whose experience and qualifications
• support an ongoing commitment to this core quality.

• Anyone having questions concerning discrimination should contact the Office for
• Equal Opportunity: (540) 568-6991.

Reasonable Accommodation

• If you are an individual with a disability and need assistance searching or
• applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may
• also visit the JMU Human Resource Office, located at 752 Ott Street,
• Harrisonburg, VA 22807 and we will be happy to assist you.