Senior P&C Business Analyst

Key Responsibilities

Plan and facilitate requirements-gathering sessions, workshops, and stakeholder interviews with underwriting, claims, policy administration, distribution, product, and other P&C insurance business units.

Elicit, analyze, document, validate, and manage business, functional, and technical requirements for insurance systems, applications, and process improvement initiatives.

Translate business requirements into detailed functional and technical documentation, including business requirements documents, functional specifications, user stories, acceptance criteria, process flows, wireframes, data mappings, and use/test cases.

Analyze business processes and workflows to identify gaps, inefficiencies, risks, and opportunities for operational or system improvements.

Partner with Project Managers to define project scope, requirements, timelines, dependencies, deliverables, and potential risks.

Collaborate with Development Managers, developers, engineers, and QA resources throughout the Software Development Lifecycle (SDLC) to clarify requirements, evaluate proposed solutions, and resolve requirement-related questions.

Participate in sprint planning, backlog refinement, design reviews, testing activities, and User Acceptance Testing (UAT).

Serve as a liaison between Business Unit leadership and technology teams to ensure business priorities, operational requirements, and constraints are accurately represented in technical solutions.

Develop and maintain business process documentation, workflow diagrams, requirements traceability matrices, system specifications, and other project documentation.

Define acceptance criteria and support test planning and execution to confirm delivered functionality meets documented business requirements.

Analyze data and system behavior to investigate issues, validate requirements, and support business decision-making.

Manage changes to requirements throughout the project lifecycle and communicate the impact of changes to appropriate stakeholders.

Present requirements, recommendations, findings, project updates, and solution considerations to both technical and non-technical audiences, including senior leadership.

Job Requirements

Bachelor's degree in Business Administration, Information Systems, Insurance/Risk Management, or a related field, or an equivalent combination of education and professional experience.

3–5 years of Business Analyst experience with direct experience supporting Commercial Property & Casualty insurance products, operations, or technology.

Working knowledge of P&C insurance functions and systems, including one or more of the following: policy administration, underwriting, rating, claims, billing, product, or distribution.

Demonstrated experience facilitating requirements-gathering sessions and workshops involving cross-functional business and technical stakeholders.

Strong technical and business writing skills with experience developing business requirements documents, functional specifications, user stories, acceptance criteria, process flows, and workflow documentation.

Working knowledge of the Software Development Lifecycle (SDLC) and Agile/Scrum methodologies.

Ability to understand technical concepts and effectively communicate business requirements to developers, engineers, and other technology resources.

Familiarity with data analysis, SQL, reporting tools, or similar methods used to investigate data issues and validate requirements.

Strong analytical, problem-solving, and critical-thinking skills.

Excellent verbal and written communication skills with the ability to effectively communicate with both technical and non-technical audiences.

Proven ability to manage competing priorities, work across multiple initiatives, and collaborate effectively with Project Managers, Development Managers, executives, and Business Unit leaders.

Preferred Qualifications

Experience with P&C insurance core platforms such as Guidewire, Duck Creek, Insurity, Majesco, or similar systems.

Experience supporting insurance system implementations, upgrades, integrations, conversions, or migrations.

Familiarity with regulatory and compliance requirements affecting P&C insurance policy, underwriting, claims, billing, or related systems.

Experience using requirements management and project tracking tools such as Jira, Azure DevOps, or Confluence.

Universal Shield Insurance Group offers a competitive benefits package that supports employees’ health, wellness, financial well-being, and work-life balance. Benefits include medical coverage with company-contributed HSA, dental and vision insurance, company-matched 401(k), and optional voluntary benefits.