Business Analyst - Field Operations

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Daikin Applied is seeking a talented and eager Business Analyst – Field Opersation. The Business Analyst – Field Operations will partner with business stakeholders and technology teams to understand operational needs, evaluate processes, define requirements, and support the delivery and ongoing improvement of business applications. The role works across multiple business functions and translates business needs into clear, practical solutions that improve efficiency, data quality, user experience, and business outcomes.

This is an experienced, intermediate-level position. The analyst is expected to independently lead routine and moderately complex analysis assignments, facilitate stakeholder discussions, produce high-quality requirements and process documentation, coordinate testing, and support implementation activities. The analyst will collaborate with senior team members, solution owners, and project leaders on highly complex, cross-functional, or strategic initiatives.

The position may support operational areas such as field service, commercial projects, rental management, customer service, supply chain, finance, or other business functions. Familiarity with Astea Alliance, IFS Cloud, or field service operations is beneficial but not required. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Plymouth, MN - Hybrid or Remote

What you will do

Business Analysis & Requirements

Partner with stakeholders to understand business objectives, challenges, workflows, and information needs

Plan and conduct interviews, working sessions, observation activities, and requirements workshops

Elicit, analyze, document, validate, and manage business and functional requirements

Write clear user stories, business requirements, functional requirements, use cases, process flows, and acceptance criteria

Trace requirements through design, development, testing, and implementation to help ensure intended outcomes are delivered

Identify requirement gaps, conflicts, dependencies, assumptions, and risks, and work with stakeholders to resolve them

Maintain organized and current analysis documentation throughout the delivery lifecycle

Process Analysis & Continuous Improvement

Document current-state and future-state business processes using appropriate process-mapping techniques

Analyze workflows, handoffs, controls, data usage, and pain points to identify improvement opportunities

Recommend practical process or system changes that reduce manual effort, improve consistency, strengthen controls, and enhance the user or customer experience

Support process standardization while recognizing valid business, functional, or regional differences

Assist with measuring the results of implemented improvements using defined business outcomes and performance indicators

Solution Delivery & Application Support

Collaborate with product owners, solution architects, developers, configuration specialists, data teams, and vendors to translate requirements into workable solutions

Participate in solution reviews, backlog refinement, sprint planning, demonstrations, and release-readiness activities

Support existing business applications by assisting with issue analysis, enhancement definition, prioritization, testing, and user communication

Perform initial problem analysis, document reproducible issues, assess business impact, and coordinate escalation when needed

Balance immediate operational needs with longer-term process, application, and enterprise architecture objectives

Testing, Implementation & Adoption

Develop test scenarios and expected results based on approved requirements and business processes

Coordinate and support system testing and User Acceptance Testing, including test preparation, execution tracking, defect clarification, and evidence collection

Validate that delivered functionality meets documented requirements and is ready for business use

Assist with implementation planning, business readiness, data validation, training content, job aids, and end-user communications

Provide post-implementation support and gather feedback to identify stabilization or improvement needs

Stakeholder & Project Collaboration

Build effective working relationships with business users, subject matter experts, technology teams, and external partners

Facilitate meetings with clear objectives, structured discussion, documented decisions, and assigned follow-up actions

Communicate analysis findings, options, recommendations, risks, issues, and status in language appropriate for business and technical audiences

Organize assigned work, manage priorities and deadlines, and provide timely visibility to risks or dependencies

Contribute to project planning, estimation, change control, and delivery governance as requested

Data & Reporting Analysis

Analyze business data to validate requirements, investigate issues, identify trends, and support decision-making

Define data, reporting, and dashboard requirements in partnership with business stakeholders and technical teams

Assist with data mapping, validation, reconciliation, and data-quality improvement activities

Confirm that reports and metrics use clear definitions and align with the intended business process and outcome

What’s in it for you

Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more

The ability to make an impact and shape your career with a company that is passionate about growth

The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications

Bachelor's degree in Business, Information Systems, Operations Management, Engineering, or a related field, or equivalent combination of education and relevant experience

Approximately 3-5 years of experience in business analysis, systems analysis, process improvement, application support, project delivery, or a related role

Working knowledge of business analysis practices, requirements lifecycle management, process mapping, testing, and solution delivery

Experience independently completing routine and moderately complex analysis assignments

Ability to translate business needs into clear requirements and communicate effectively with both business and technical audiences

Strong analytical thinking, problem-solving, facilitation, organization, and written communication skills

Ability to manage multiple priorities, follow through on commitments, and work effectively in a cross-functional environment

Proficiency with common productivity, diagramming, collaboration, and work-management tools

Work visa sponsorship is not available for this position

Preferred Qualifications

Experience supporting field service teams or related service operations

Experience with Astea Alliance, IFS Cloud, or another enterprise resource planning, field service management, or business application platform

Exposure to commercial project management, rental management, asset management, service contracts, work order management, dispatch, mobile workforce processes, or parts and materials operations

Experience with Agile or hybrid delivery methods and tools such as Azure DevOps or Jira

Experience with application implementations, upgrades, data migration, integrations, or digital transformation initiatives

Familiarity with APIs, system integrations, master data, reporting, and role-based security concepts

Benefits

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

Multiple medical insurance plan options + dental and vision insurance

401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions

Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage

Short term and long term disability

3 weeks of paid time off for new employees + 11 company paid holidays

Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual

• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from $73,300 - $120,700 in Minnesota. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

#LI-RS11 #LI-hybrid #LI-remote

Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!