JobsCustomer Success ManagerAtlantaCustomer Success Manager
LiaHia
Posted 22 Jun
Customer Success Manager
LiaHia · Atlanta, Georgia, United States
In short
The Customer Success Manager will serve as the primary point of contact for clients, managing onboarding, weekly progress updates, and expectation setting. They will also coordinate between coaches, recruiters, and operations while maintaining accurate client records in the CRM.
What they're looking for
MUST-HAVE SKILLS
ALSO MENTIONED
Candidates must have 2–4+ years of experience in client success, account management, or recruiting coordination. Strong organizational skills, excellent English communication, and proficiency with CRM or project management tools are required.
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Questions about this role
- Is this LiaHia role remote?
- Tagged on site.
- Does it sponsor visas?
- Listed as no visa sponsorship.
- What experience does it ask for?
- Listed as 2-5 years.
The posting, in full
About the Role LiaHia is a reverse‑recruiting agency supporting jobseekers across the U.S. As a Customer Success Manager, you will be the primary point of contact for clients — ensuring smooth onboarding, weekly updates, expectation management, and coordination between coaches and recruiters. This role is ideal for someone who communicates clearly, manages details well, and enjoys supporting clients.
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About the Role LiaHia is a reverse‑recruiting agency supporting jobseekers across the U.S. As a Customer Success Manager, you will be the primary point of contact for clients — ensuring smooth onboarding, weekly updates, expectation management, and coordination between coaches and recruiters. This role is ideal for someone who communicates clearly, manages details well, and enjoys supporting clients.
Responsibilities
- Client Onboarding — Guide clients through setup, expectations, and workflow.
- Weekly Updates — Provide structured progress reports.
- Expectation Management — Ensure clients understand timelines and deliverables.
- Issue Resolution — Handle concerns and escalate when needed.
- Team Coordination — Work with Reverse Recruiters, Coaches, and Operations.
- CRM Management — Maintain accurate client records.
Requirements
- 2–4+ years in client/ customer success, account management, customer support, or recruiting coordination
- Excellent English communication
- Strong organizational skills
- Experience with CRMs or project management tools
Compensation & Hours
- $8–$12 USD/hr
- Hours vary based on client load
- Hours are not guaranteed
- Freelance / contractor role
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