Sr. Manager, Amazon Connect Decisions Customer Success, Applied AI Solutions Decisions GTM

• As part of the AWS Applied AI Solutions GTM organization, we have a vision to
• provide business applications, leveraging Amazon's unique experience and
• expertise, that are used by millions of companies worldwide to manage day-to-day
• operations. We will accomplish this by accelerating our customers' businesses
• through delivery of intuitive and differentiated technology solutions that solve
• enduring business challenges. We blend vision with curiosity and Amazon's
• real-world experience to build opinionated, turnkey solutions. Where customers
• prefer to buy over build, we become their trusted partner with solutions that
• are no-brainers to buy and easy to use.

• For Amazon Connect Decisions, we are seeking a Sr. Manager, Customer Success who
• can continue to drive our vision to transform every business with faster and
• smarter decisions through the world's most trusted and adaptive intelligence.

• As a Sr. Manager, Customer Success you will work with customers, go-to-market,
• and product teams to drive growth for our Demand Intelligence (DI) and Supply
• Intelligence (SI) teammates that deliver forecasts, replenishment plans, and
• production plans, while continuously monitoring execution against plans and
• generating actionable insights while learning from user actions.

• As a trusted customer advocate, you will help our organization understand best
• practices around advanced Supply Chain based solutions. You will lead the effort
• to provide real-time feedback on our existing teammates, as well as additional
• use cases and will seek out opportunities to help shape and execute a strategy
• to build mindshare and broaden the use of the Decisions teammates. You should
• have a demonstrated ability to think strategically about business, products, and
• technical challenges and enjoy making meaningful contributions to long term
• customer success.

Key job responsibilities

• Serve as a leader for the Customer Success (CS) team, and a key member of

Amazon Connect Decisions leadership team

• Hire, enable, and develop an industry-leading team of CS advisors for Connect

Decisions.

• Build deep relationships with customers to become a trusted advisor for their

most critical workloads that support their AI teammate transformation.

• Educate customers on the value proposition of Decisions, and participate in

• deep architectural discussions to ensure solutions are designed for successful
• deployment in the customer’s environment.

• Contribute to AWS internal and customer-facing publications such as

whitepapers and blogs as a means of scaling your knowledge.

• Act as a liaison between customers, engineering teams, and support to address

customer needs.

About the team

• This position is part of the AWS Specialist and Partner Organization (ASP).
• Specialists own the end-to-end go-to-market strategy for their respective
• technology domains, providing the business and technical expertise to help our
• customers succeed. Partner teams own the strategy, recruiting, development, and
• growth of our key technology and consulting partners. Together they provide our
• customers with the expertise and scale needed to build innovative solutions for
• their most complex challenges.

Diverse Experiences

• AWS values diverse experiences. Even if you do not meet all of the preferred
• qualifications and skills listed in the job description, we encourage candidates
• to apply. If your career is just starting, hasn’t followed a traditional path,
• or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

• Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
• cloud platform. We pioneered cloud computing and never stopped innovating —
• that’s why customers from the most successful startups to Global 500 companies
• trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

• AWS values curiosity and connection. Our employee-led and company-sponsored
• affinity groups promote inclusion and empower our people to take pride in what
• makes us unique. Our inclusion events foster stronger, more collaborative teams.
• Our continual innovation is fueled by the bold ideas, fresh perspectives, and
• passionate voices our teams bring to everything we do.

Mentorship & Career Growth

• We’re continuously raising our performance bar as we strive to become Earth’s
• Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
• other career-advancing resources here to help you develop into a better-rounded
• professional.

Work/Life Balance

• We value work-life harmony. Achieving success at work should never come at the
• expense of sacrifices at home, which is why we strive for flexibility as part of
• our working culture. When we feel supported in the workplace and at home,
• there’s nothing we can’t achieve.
• Basic Qualifications: - 10+ years of building and leading large teams and

working in matrixed operating structures experience

• Knowledge of distribution networks and channel P&Ls
• Bachelor's degree or equivalent
• Experience working and communicating with multiple stakeholders, C-level

executives and cross functional teams or equivalent

• Experience in strategic thinking about business, enterprise software products,

and new technology platforms and architectures or equivalent

• Experience negotiating VP-level contracts with channel partners and agencies
• Experience collaborating with cross-functional teams including Marketing,

• Product Management, Customer Service, Operations, Legal, Finance, and Senior
• Leadership Preferred Qualifications: - 5+ years of managing and developing high

performance teams experience

• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.

• The base salary range for this position is listed below. Your Amazon package
• will include sign-on payments and restricted stock units (RSUs). Final
• compensation will be determined based on factors including experience,
• qualifications, and location. Amazon also offers comprehensive benefits
• including health insurance (medical, dental, vision, prescription, Basic Life &
• AD&D insurance and option for Supplemental life plans, EAP, Mental Health
• Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
• Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits
• [https://amazon.jobs/en/benefits].

• USA, NY, New York - 213,000.00 - 288,200.00 USD annually
• USA, TX, Austin - 193,700.00 - 262,000.00 USD annually
• USA, WA, Seattle - 193,700.00 - 262,000.00 USD annually