Corporate Traveller - Customer Success Manager - Calgary, AB

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Customer Success Manager

• A world where tech and people work collectively to make corporate travel
• simpler, faster and easier.

• Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most
• successful brands, globally. Our mission is to dominate the SME market, making
• the end-to-end travel experience faster, simpler and easier for our customers
• and to demonstrate ongoing value to decision-makers, travellers and bookers. We
• provide our customers with the perfect blend of personal, local service blended
• with our expert technology suite and the great choice and value which comes with
• being part of the FCTG family. For decades, we’ve been helping go-getter
• businesses grow through travel.

• Corporate Traveller has offices across a global network that spans Australia,
• Canada, USA, UK, South Africa and New Zealand. The brand has been part of the
• Flight Centre Travel Group for more than 26 years and is a key contributor to
• the ongoing strength of FCTG’s corporate travel division. Award winning, forward
• thinking and fun to work for – this is a business for people who love travel,
• are team players and customer service oriented.

• To learn more about Corporate Traveller please click HERE
• [https://www.corptraveller.com/en-ca]

About The Opportunity

• As a Customer Success Manager with Corporate Traveller, you will play a critical
• role in driving customer retention, revenue growth, and long-term client
• success. You'll manage a portfolio of customers, helping them maximise the value
• of their travel programme while identifying opportunities to expand adoption of
• Corporate Traveller and partner solutions. Working with stakeholders from
• travellers through to executive leadership teams, you'll combine relationship
• management, strategic consultation, and data-driven insights to deliver
• measurable business outcomes. This is an exciting opportunity for a
• customer-focused professional who thrives on building partnerships, solving
• challenges, and creating value.

Key Responsibilities

• Manage a portfolio of customers with a focus on achieving maximum retention

and reducing churn.

• Proactively identify opportunities to increase programme adoption and reduce

bookings outside of programme.

• Support contract renewals and ensure renewal opportunities are managed

proactively.

• Drive organic portfolio growth through Corporate Traveller and third-party

product adoption.

• Generate referrals and identify new business opportunities within existing

customer relationships.

• Monitor customer health, identify risk factors, and implement mitigation

plans where required.

• Analyse customer data and present strategic recommendations to drive customer

goals and performance.

• Conduct business reviews and use insights to establish, monitor, and achieve

customer objectives.

• Build and maintain strong relationships across multiple levels of customer

organisations, from travellers to C-suite stakeholders.

• Maintain consistent communication through email, phone, video, and

face-to-face interactions.

• Accurately maintain customer records and data within centralised systems to

ensure visibility and transparency.

• Collaborate with internal teams to support customer outcomes and share

knowledge across business pillars.

• Encourage customer advocacy through referrals, references, case studies,

participation opportunities, and thought leadership initiatives.

• Participate in team meetings, cross-functional communication, and ongoing

learning activities.

• Contribute to a safe, inclusive, and accessible work environment where all

Flighties feel welcomed, respected, and supported to thrive.

• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all

Flighties feel welcomed, respected, and supported to thrive

• Experience & Qualifications
• Exceptional communication and active listening skills.
• Strong prioritisation, time management, and organisational skills.
• Strong technical skills and confidence learning new software platforms.
• Motivated by achieving and exceeding goals.
• Positive, proactive, and self-driven approach to work.
• Proven ability to build relationships with multiple stakeholder groups.
• Ability to analyse data, identify trends, and deliver strategic

recommendations.

• Experience managing a portfolio of customers and taking ownership of results

preferred.

• Minimum 2 years of Customer Success experience preferred.
• Minimum 3 years of travel industry experience preferred.
• Bachelor's degree preferred.

Work Perks! - What’s in it for you

• FCTG is renowned internationally for having amazing perks and an even better
• culture.  We understand that our people are our most valuable asset. It is the
• passion and dedication of our teams that keep the company on top of the industry
• ladder. It’s also why we offer some great employee benefits and perks outside of
• the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to

have fun.

• Reward & Recognition: Celebrate the success of yourself and others at our

• regular Buzz Nights and at the annual Global Gathering - You'll have to
• experience it to believe it!

• Use your smarts: Our people use their quick thinking, expertise, and tenacity

to always figure things out.

• Love for travel: We were founded by people who wanted to travel and want

• others to do the same. That passion is something you can’t miss in our people
• or service.

• Personal connections: We are a big business founded on personal

relationships.

• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion

• through initiatives like Diversity Day (paid leave to observe a holiday or
• cultural celebration of your choice) Employee Resource Groups (Racial Equity,
• Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI
• education initiatives, and equitable practices, including regular equity
• assessments and inclusive recruitment protocols.

• A career, not a job: We offer genuine opportunities for people to grow and

evolve

• We back our people all the way: We are strongly committed to supporting every

single employee in their professional and personal development.

• Giving Back: Committed to making a difference through our Corporate Social

• Responsibility program, which supports nominated charities via volunteering
• and fundraising, our Office Environmental Program, LEED® Gold-certified
• office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender

affirming care, fertility care

• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock

Exchange with partial company match, subject to terms and conditions

• Global career opportunities in a network of brands and businesses

Location – Calgary, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

• For this position, we anticipate offering an annual salary of $87,500. Base
• salary is dependent on relevant factors, including experience, geographic
• location, and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill.

We welcome applications from candidates with diverse experiences

• We thank all candidates for their interest; however, only those selected to
• continue in the process will be contacted.

• As part of our recruitment process, we may use AI tools to assist in various
• stages, including the screening and assessment of applications. These tools
• support our evaluation of candidates based on role relevant qualifications,
• skills and experience. All decisions are made by our hiring team and
• stakeholders.

• Our number one philosophy? Our people. Flight Centre Travel Group’s promise is
• to provide an environment with equality of respect, dignity and opportunity for
• all our employees. We value an inclusive and supportive workplace which truly
• reflects the diversity of our society.

• We are committed to providing a barrier-free pathway throughout our recruitment
• process. We welcome accommodation requests to make our hiring and onboarding
• experience as accessible as possible. Please advise us about accommodation needs
• at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

[fccareers@flightcentre.ca]

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🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)

• 💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
• 🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
• 📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
• 💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023,
• 2025)
• ✈️ OutThere Awards: Inclusive Travel Finalist (2025)
• 🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
• 🤝 2026 Disability Index®: World’s Top Disability Inclusive Business

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