JobsCustomer Success ManagerColumbusCustomer Success Account Manager - Signature - Lincoln, NE
UPS Supply Chain Solutions
Posted 2 days ago
Customer Success Account Manager - Signature - Lincoln, NE
UPS Supply Chain Solutions · Columbus, Nebraska, United States · also Grand Island, Nebraska, United States, Hastings, Nebraska, United States, Lincoln, Nebraska, United States
In short
The Customer Success Account Manager will manage a portfolio of smaller accounts to drive customer satisfaction, retention, and growth. Responsibilities include serving as the primary point of contact, conducting virtual performance reviews, and identifying upsell opportunities.
What they're looking for
MUST-HAVE SKILLS
ALSO MENTIONED
Candidates must have 1–4 years of experience in customer success, support, or related customer-facing roles with SMB account management experience. Strong organizational skills, a data-driven mindset, and excellent written communication skills are required.
About UPS Supply Chain Solutions
WEBSITE
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Questions about this role
- Is this UPS Supply Chain Solutions role remote?
- Tagged on site.
- Does it sponsor visas?
- Listed as no visa sponsorship.
- What experience does it ask for?
- Listed as 2-5 years.
The posting, in full
Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
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Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description
This position will support a territory including Grand Island, Hastings, Columbus, and Western NE.
Summary
The Signature Customer Success Account Manager will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.
Key Responsibilities
Issue Management
Serve as the primary point of contact and advocate for assigned accounts.
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Value Creation / Proposals
Proactively engage existing customers to enhance value and prevent churn.
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
Identify low-touch upsell opportunities and guide customers to resources for additional value.
- Develop strategies for upselling / cross-selling opportunities to drive account growth.
- Drive product adoption and educate customers on products and services.
Territory Management
Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
Monitor customer health metrics to measure satisfaction and prevent churn.
Feedback Collection
Update CRM with retention data, planning next steps for churn prevention/growth.
Qualifications
- 1–4 years in customer success, support, or related customer-facing roles.
- SMB account management experience.
- Ability to manage multiple customer engagements through strong organizational skills.
- Data-driven mindset.
- Excellent written communication skills.
Employee Type
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.