Customer Success Manager

Role Overview

In this role, you won't just manage accounts; you will be the primary advisor for our clients, helping them navigate our data-as-a-service ecosystem to solve complex marketing challenges.

Key Duties & Responsibilities

Technical Onboarding & Adoption: Lead clients through the strategic implementation of Orbee’s tracking scripts and data integrations. You aren't just "setting up an account" you are helping them architect their data strategy.

MarTech Optimization: Act as an internal expert on how Orbee’s data interacts with Google Ads, Meta Ads, and Email Automation. You’ll help clients build sophisticated audience segments based on real-time data signals.

Data Translation: Bridge the gap between Orbee’s raw data capabilities and the dealership’s business goals. You should be comfortable explaining how a data pipeline works to a General Manager who just wants to sell more cars.

Product Strategy: Work closely with our Engineering and Product teams to communicate field insights. You are the "eyes and ears" that translate client needs into technical requirements for our roadmap.

Business Reviews (QBRs): Move beyond "feel-good" meetings. You will lead data-driven reviews that analyze funnel performance, attribution, and ROI using Orbee’s proprietary analytics.

Qualifications & Requirements

The "Tech" Factor: You have a background in SaaS, MarTech, or Data-driven environments. You don’t need to be an engineer, but you must be comfortable discussing data flows and software integrations.

Automotive Intelligence: 3+ years in the automotive industry is highly preferred. You understand how a CRM/DMS works and where the "data silos" live in a dealership.

Analytical Mindset: You enjoy digging into a dashboard to find the story. You are comfortable using tools like HubSpot to track account health and identifying technical "friction points" before they cause churn.

Consultative Communication: You can translate technical system requirements into clear operational logic. You are comfortable explaining how event-based data triggers or API integrations function in a way that allows a client to make an informed business decision without needing a technical background.