Customer Success Manager

• Why Join Omnicell?
• At Omnicell, you’ll have the opportunity to make a direct impact on how
• pharmacies and health systems deliver patient‑centered care. As a Customer
• Success Manager, you’ll build trusted relationships with large enterprise
• partners, help them maximize value from EnlivenHealth’s solutions, and influence
• outcomes that support safer, smarter medication management. You’ll collaborate
• across Product, Operations, Marketing, IT, and Technical Support while
• partnering directly with senior pharmacy and retail leaders. If you thrive in a
• fast‑paced, customer‑driven environment where your expertise shapes stronger
• patient engagement and business results, this is the role for you.

What You’ll Do

• Purpose: Drive customer value, retention, and growth by serving as a strategic
• advisor and advocate for your assigned partners. As a Customer Success Manager,
• you will champion customer outcomes by ensuring optimal adoption of
• EnlivenHealth solutions, enabling pharmacy partners to improve patient
• engagement, workflow efficiency, and revenue.

Key Responsibilities

• Drive retention and expansion within assigned enterprise accounts by

• understanding partner goals and aligning solutions that help them achieve
• measurable business outcomes.

• Lead successful rollouts of EnlivenHealth solutions by partnering

• cross‑functionally with Operations, Product, Marketing, Training, and other
• internal teams.

• Build deep, trusted relationships with pharmacy leaders—from store‑level

• managers to Directors, VPs, and C‑Suite stakeholders—understanding their
• strategic priorities and organizational needs.

• Maintain a steady communication cadence, sharing adoption insights, usage

trends, customer sentiment, and opportunities for deeper engagement.

• Identify advocacy opportunities such as testimonials, case studies, and

reference participation.

• Serve as the customer sponsor, coordinating internal support, ensuring timely

resolution of issues, and escalating when needed to remove roadblocks.

• Provide the voice of the customer to influence product enhancements, roadmap

discussions, and value messaging.

• Deliver compelling presentations including Quarterly Business Reviews, annual

strategic account reviews, solution demonstrations, and site visits.

• Partner with Sales, IT, Finance, Support, and cross‑functional teams to

• clarify requirements, set expectations, negotiate timelines, and drive
• accountability for customer deliverables.

• Achieve assigned goals for revenue retention, growth, referenceability, and

strategic account planning.

Who You Are

Minimum Qualifications

• Associate degree or 3+ years of relevant Omnicell experience.
• 3+ years in Customer Success, Account Management, Relationship Management, or

similar customer‑facing roles.

• Experience managing large enterprise customers with complex operating

environments.

• Strong communication skills and exceptional organization, attention to

detail, and follow‑through.

• Demonstrated ability to build trust, mitigate churn, and drive renewals and

customer engagement.

• Ability to learn, understand, and communicate technical concepts and solution

capabilities.

Preferred Qualifications

• Bachelor’s degree.
• 5+ years managing customer or account relationships in a SaaS environment.
• 2+ years working in retail pharmacy (store leadership or vendor management),

preferably with patient engagement or communication solutions.

• Basic Salesforce proficiency.
• Strong analytical and problem‑solving skills, including the ability to

deliver ROI insights.

• Proven ability to manage multiple projects simultaneously while prioritizing

effectively.

• Self‑motivated, adaptable, and comfortable working in a fast‑changing

environment.

• Experience identifying new business opportunities and building relationships

to deepen customer value.

How You’ll Elevate at Omnicell

Success at Omnicell is grounded in our Elevate Behaviors. As a Customer Success

Manager, you will

• Collaborate – Partner closely with pharmacy leaders and internal

cross‑functional teams to drive aligned business outcomes.

• Inspire – Influence customer stakeholders, lead strategic conversations, and

inspire confidence in EnlivenHealth solutions.

• Develop – Continuously grow your market, product, and technical expertise

while supporting customer and team capabilities.

• Execute – Deliver operational excellence with clear priorities, ownership of

outcomes, and consistent follow‑through.

• Impact – Advocate for innovation, challenge the status quo, and proactively

shape solutions that enhance customer experience and value.

Work Conditions

• Remote (home office environment)
• Travel: ~15–20%
• Physical Requirements: Sitting, standing, walking, typing

• Since 1992, Omnicell has been committed to transforming pharmacy
• care through outcomes-centric innovation designed to optimize clinical and
• business outcomes across all settings of care. We strive to be the healthcare
• provider’s most trusted partner by our guiding promise of “Outcomes. Defined and

Delivered.”

• Our comprehensive portfolio of robotics, smart devices, intelligent software,
• and expert services is helping healthcare facilities worldwide to improve
• business and clinical outcomes as they move closer to the industry vision of the
• Autonomous Pharmacy.

Our guiding principles inform everything we do

• As Passionate Transformers, we find a better way to innovate relentlessly.
• Being Mission Driven, we consistently deliver on our promises.
• Our Entrepreneurial spirit makes the most of EVERY opportunity for

innovation.

• Understanding that Relationships Matter creates synergies that yield the

greatest benefits for all.

• Intellectually Curious, eager to think deeper to learn and improve.
• In Doing the Right Thing, we lead by example in ALL we do.

• We are deeply committed to Environmental, Social, and Governance (ESG)
• initiatives. Our ESG efforts focus on creating an inclusive culture and a
• healthier world. This includes our Employee Impact Groups, which foster
• inclusion and belonging, as well as our learning and well-being programs that
• support personal and professional growth. We also prioritize sustainability in
• our operations, aiming to reduce our environmental footprint and promote
• responsible business practices. Join us in transforming the pharmacy care
• delivery model, making patient care safer and smarter for all.

• Omnicell is dedicated to fostering an inclusive workplace. We welcome
• applications from all individuals, valuing a wide range of perspectives and
• backgrounds. As an equal opportunity employer, we do not discriminate based on
• race, gender, religion, sexual orientation, gender identity, national origin,
• veteran status, or disability. We are committed to making our recruitment
• process accessible to everyone. We offer support and reasonable adjustments for
• individuals with disabilities during our hiring process. If you need assistance,
• please contact us at Recruiting@omnicell.com [Recruiting@omnicell.com].

• At Omnicell, respect for privacy and confidentiality is paramount. We adhere to
• strict policies to prevent discrimination or retaliation against those who
• engage in open conversations about compensation. However, employees privy to
• compensation information as part of their job role are expected to maintain
• confidentiality, except in specific circumstances outlined by law, such as
• during formal complaints, investigations, or as required by legal obligations.

• Please note that Omnicell reserves the right to modify job roles and
• responsibilities as needed to meet our organization's evolving needs and drive
• our mission forward.