Senior Customer Success Manager, Consumables, Mass Beauty , Consumables, Mass Beauty

This role can be located in one of our approved corporate offices in Santa

Monica, CA., Seattle, WA., Arlington, VA., New York, NY.

• Drive measurable growth and vendor satisfaction for strategic partnerships on
• Amazon's retail platform. As a Senior Customer Success Manager, you'll
• independently manage strategic vendor relationships, develop data-driven plans
• that generate ROI, and collaborate across teams to clear blockers and deliver
• results — even when the path forward isn't fully defined.
• You'll own vendor outcomes that impact multiple team goals and may influence
• country- or region-level performance. This role combines independent
• problem-solving, cross-team collaboration, and customer advocacy. You'll
• navigate ambiguity, provide strategic recommendations to senior vendor contacts,
• and optimize processes that improve delivery for both vendors and customers. A
• core focus is driving vendor satisfaction — ensuring vendors feel supported,
• heard, and empowered to grow their business on Amazon. You'll also begin
• mentoring teammates and contributing to the development of others.

Key job responsibilities

• Manage strategic vendor relationships and develop long-term, data-driven

business plans that drive adoption of growth-generating products and positive

customer experience

• Provide actionable recommendations to vendors that drive measurable ROI,

clearing blockers and escalating appropriately

• Collaborate effectively across teams to deliver for vendors — influencing

internal and external stakeholders, processes, and priorities

• Organize, analyze, and surface vendor/customer feedback in the correct

channels to ensure Amazon's decisions consider the Voice of the Customer

• Optimize cross-team processes that improve project efficiency and team

delivery

• Lead promotional planning and catalog optimization initiatives
• Begin mentoring peers and contributing to team development

A day in the life

• Review performance metrics and present data-driven recommendations during

vendor meetings with senior contacts

• Navigate ambiguous situations — identifying what's hindering vendor growth and

developing solutions independently

• Collaborate with cross-functional teams (category managers, supply chain,

marketing) to resolve operational challenges

• Advocate for vendor needs by organizing feedback and sharing insights with

leadership

• Guide vendors on utilizing Amazon tools and systems effectively
• Participate in strategic planning sessions and support continuous improvement

initiatives

• Share knowledge with teammates and provide guidance to newer CSMs

About the team

• Amazon Vendor Services (AVS) is a paid suite of services designed to build
• long-term partnerships between Amazon and its vendors — making Amazon the

retailer of choice. AVS pursues three core goals

• Accelerate vendor growth on Amazon
• Drive higher vendor satisfaction with Amazon, fostering greater engagement and

investment

• Build sustainable, efficient e-commerce partnerships between Amazon and

vendors

• As a Senior Customer Success Manager, you serve as the hub of your vendor's
• interactions with Amazon. Vendors rely on their CSM as a first point of contact
• for troubleshooting, high-level analysis, and joint business planning. To
• deliver on these goals, we develop exclusive services and tools that accelerate
• vendor growth, provide preferred treatment in how vendors interact with us, and
• enable proactive management of their business.
• Basic Qualifications: - Experience with strong project management skills and the

ability to thrive in a fast-paced environment

• Bachelor's degree or equivalent
• 4+ years of vendor or client-facing experience in Account Management, Vendor

Management, and/or relevant experience in Buying, Planning, or Merchandising

• Data analysis experience including manipulating large datasets from complex

systems and interpreting results

• Proficient in Microsoft Excel
• Experience managing relationships with senior stakeholders
• Demonstrated ability to deliver independently in environments with some

ambiguity

• Excellent professional written and verbal communication skills
• Time Management Preferred Qualifications: - Experience with Excel including

complex formulas, pivot tables, and data manipulation

• Experience using BI Tools (Tableau, OBIEE, Business Objects, Cognos,

MicroStrategy)

• Experience in process improvement
• Experience with project management
• 5+ years of e-commerce or retail industry experience
• Professional experience in Buying, Planning or Merchandising
• Experience rapidly adapting to change and dealing with ambiguity
• Advanced degree, certifications or equivalent experience
• Experience working with diverse stakeholders and teams
• Leverage internal AI tooling to drive efficiencies and expedite problem

solving

• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.

• Los Angeles County applicants: Job duties for this position include: work safely
• and cooperatively with other employees, supervisors, and staff; adhere to
• standards of excellence despite stressful conditions; communicate effectively
• and respectfully with employees, supervisors, and staff to ensure exceptional
• customer service; and follow all federal, state, and local laws and Company
• policies. Criminal history may have a direct, adverse, and negative relationship
• with some of the material job duties of this position. These include the duties
• and responsibilities listed above, as well as the abilities to adhere to company
• policies, exercise sound judgment, effectively manage stress and work safely and
• respectfully with others, exhibit trustworthiness and professionalism, and
• safeguard business operations and the Company’s reputation. Pursuant to the Los
• Angeles County Fair Chance Ordinance, we will consider for employment qualified
• applicants with arrest and conviction records.

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.

• The base salary range for this position is listed below. Your Amazon package
• will include sign-on payments and restricted stock units (RSUs). Final
• compensation will be determined based on factors including experience,
• qualifications, and location. Amazon also offers comprehensive benefits
• including health insurance (medical, dental, vision, prescription, Basic Life &
• AD&D insurance and option for Supplemental life plans, EAP, Mental Health
• Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
• Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits
• [https://amazon.jobs/en/benefits].

• USA, CA, Santa Monica - 80,000.00 - 140,000.00 USD annually
• USA, NY, New York - 88,000.00 - 154,000.00 USD annually
• USA, VA, Arlington - 80,000.00 - 140,000.00 USD annually
• USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually