Senior Manager, Customer Success, Sales & Success - Ads and Amex Offers

• This Senior Manager position is an advertiser-facing subject matter expert
• responsible for engaging in strategic-level discussions and end-to-end project
• ownership for Amex Offers engagements. The successful candidate will have
• experience building and managing a merchant and advertiser pipeline and driving
• the consultative sales process to identify growth opportunities and effectively
• develop merchant relationships within their respective portfolio.  A strong
• candidate should be able to leverage business insights to identify new and
• deepened partnership opportunities and develop strong relationships with senior
• level marketing, media and advertising contacts.  Responsibilities include
• drafting proposals, working with marketing execution specialists and present
• robust campaign performance analyses. This role requires  focused collaboration
• both internally and externally across a variety of teams and business partners.

RESPONSIBILITIES

• Relationship Management: Lead strategic partnerships with merchants, with a

focus on engaging new partners and driving revenue growth through Amex

Offers/Ads

• Consultative Selling: Build an active pipeline of opportunities and deliver

• compelling sales proposals to drive merchant advertiser engagement by
• utilizing consultative selling to assess needs, while leveraging industry &

marketplace expertise

• Business Development: Cultivate a robust network and multi-level C-Suite

relationships with merchant advertisers to grow relationships and Amex Offers

engagement

• Marketing & Insights: Own end-to-end marketing and insights project planning,

delivery, and measurement. Develop and deliver presentations to executives at

merchant partners

• Ad Sales Experience: Utilize experience in digital and media ad sales to

• identify and pursue new advertising opportunities, expand the merchant
• advertiser portfolio, and maximize revenue from Amex Offers/Ads engagements

QUALIFICATIONS

• Strong partner management and/or customer success experience, including a

track record of success in nurturing existing relationships with internal and

external clients that drive commercial outcomes

• Strategic thinker with a consultative sales approach
• Experience meeting and exceeding sales goals while managing an active

pipeline of existing partners

• Strong communication skills and executive presence with the ability to

• probe/diagnose merchant needs and propose real-time customized solutions
• across all levels of the organization, internally and externally

• Effective quantitative skills that enable the analysis of data sets and

generation of actionable recommendations with measurable value

• Experience translating complex, technical information to a non-technical

audience and confidently present to senior management both inside and outside

the company

• Strong problem solving, project management, analytical and presentation

skills

• Ability to multitask and prioritize across a portfolio of clients and

projects, with high attention to detail

• Prior experience in media sales or digital advertising
• Visa Sponsorship: Employment eligibility to work with American Express in the

• U.S. is required as the company will not pursue visa sponsorship for this
• position.

At American Express, our culture is built on a 175-year history of

innovation, shared values

• [https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership
• Behaviors, and an unwavering commitment to back our customers, communities, and
• colleagues. From delivering differentiated products to providing world-class
• customer service, we operate with a strong risk mindset, ensuring we continue to
• uphold our brand promise of trust, security, and service.

• As part of Team Amex, you’ll experience our powerful backing with comprehensive
• support for your holistic well-being and many opportunities to learn new skills,
• develop as a leader, and grow your career. Here, your voice and ideas matter,
• your work makes an impact, and together, you will help us define the future of
• American Express.

• We back you with benefits that support your holistic well-being so you can be
• and deliver your best. This means caring for you and your loved ones' physical,
• financial, and mental health, as well as providing the flexibility you need to

thrive personally and professionally

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability

benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending

on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered

for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and

doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

• For a full list of Team Amex benefits, visit our Colleague Benefits Site
• [https://www.americanexpress.com/en-us/colleagues/benefits].

• American Express is an equal opportunity employer and makes employment decisions
• without regard to race, color, religion, sex, sexual orientation, gender
• identity, national origin, veteran status, disability status, age, or any other
• status protected by law. American Express will consider for employment all
• qualified applicants, including those with arrest or conviction records, in
• accordance with the requirements of applicable state and local laws, including
• the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for
• Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring
• Ordinance. For positions covered by federal and/or state banking regulations,
• American Express will comply with such regulations as it relates to the
• consideration of applicants with criminal convictions.

• We back our colleagues with the support they need to thrive, professionally and
• personally. That's why we have Amex Flex, our enterprise working model that
• provides greater flexibility to colleagues while ensuring we preserve the
• important aspects of our unique in-person culture. Depending on role and
• business needs, colleagues will either work onsite, in a hybrid model
• (combination of in-office and virtual days) or fully virtually.

• US Job Seekers - Click to view the “Know Your Rights
• [https://www.eeoc.gov/poster]” poster. If the link does not work, you may access
• the poster by copying and pasting the following URL in a new browser window:
• https://www.eeoc.gov/poster.

• The below represents the expected salary range for this job requisition.
• Ultimately, in determining your pay, we’ll consider your location, experience,
• and other job-related factors.