Customer Success Manager III (Remote)

Customer Success Manager III (Remote)

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Why Join Omnicell?

• As a Customer Success Manager for Omnicell, you will be a strategic partner and
• trusted advisor to our customers, playing a pivotal role in aligning their goals
• with our solutions to drive measurable outcomes. You’ll be at the forefront of
• enhancing customer satisfaction, retention, and growth by developing tailored
• success strategies, solving complex challenges, and influencing cross-functional
• initiatives.

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What You’ll Do

• As a Customer Success Manager III, you will:
• Serve as a trusted advisor to assigned customers by building strong,

• long-term relationships and developing a deep understanding of their business
• needs to deliver a best-in-class customer experience.

• Leverage data-driven insights to craft and present compelling, actionable

• recommendations during regular value meetings, highlighting areas for
• improvement and reinforcing the value of Omnicell’s solutions.

• Lead escalation management processes with professionalism and urgency,

• ensuring accountability across all parties while maintaining a balance
• between customer advocacy and business needs.

• Act as a strategic liaison between customers and internal teams (including

• Sales, Support, Product Management, Professional Services, and Training) to
• coordinate resources and remove obstacles to product adoption.

• Continuously assess and validate customer outcomes through direct

• conversations, analysis of customer health metrics, and structured success
• feedback sessions.

• Develop and implement Joint Success Plans with customers, defining measurable

goals that support their strategic objectives.

• Provide critical insights and field experience to cross-functional teams

• (e.g., Product, Engineering, Customer Success) to inform decisions and drive
• impactful customer outcomes.

• (+) Display strong business acumen with a consultative approach; capable of

linking product value to customer KPIs and strategic goals.

• (+) Develop and implement renewal processes to ensure customer satisfaction

with subscription-based services.

• (+) Demonstrated ability to deliver compelling customer testimonials with

significant business impact displaying trust partner status.

• (+) Strong executive presence with the ability to build trust and credibility

in high-stakes conversations.

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Who You Are

• Basic Qualifications:
• Bachelor’s degree, or in lieu of a degree, equivalent experience in

• healthcare technology, clinical support, or pharmacy operations will be
• considered.

• At least 6 years in a customer-facing role driving operational improvements

and supporting adoption of technology in complex healthcare settings.

• Proven track record of overseeing multiple client engagements simultaneously,

• with strong prioritization and organizational skills to ensure timely and
• effective outcomes.

Preferred Qualifications

• Deep understanding of Omnicell products and pharmacy workflows.
• Strong project management skills with the ability to prioritize multiple

initiatives in a fast-paced setting.

• Extensive experience in issue resolution, including escalation management and

navigating challenging conversations.

• Experience using data insights to articulate value propositions and optimize

product performance for clients.

• Ability to identify opportunities and drive growth within a customer base.
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How You’ll Elevate at Omnicell

• At Omnicell, success isn’t just about what you achieve - it’s about how you
• achieve it. We embed Elevate Behaviors in everything we do. As a Customer

Success Manager, you will

• Collaborate – Foster strong partnerships, share insights, and champion the

• customer voice to drive satisfaction, product adoption, and long-term
• success.

• Inspire – Positively influence and empower those around you to foster a

high-performing, inclusive culture built on collaboration and mutual support.

• Develop – Continuously invest in your growth to become the best Customer

• Success Manager you can be—actively seeking feedback, learning new
• strategies, and refining your skills to better serve customers, support your
• team, and drive long-term value.

• Execute – Drive execution with precision and accountability—translating

• customer goals into actionable plans, managing deliverables across teams, and
• ensuring timely, high-impact outcomes that enhance customer satisfaction and
• retention.

• Impact – Act independently and make sound decisions that enhance customer

• relationships and contribute to future product growth and sales
• opportunities.

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• Since 1992, Omnicell has been committed to transforming pharmacy
• care through outcomes-centric innovation designed to optimize clinical and
• business outcomes across all settings of care. We strive to be the healthcare
• provider’s most trusted partner by our guiding promise of “Outcomes. Defined and

Delivered.”

• Our comprehensive portfolio of robotics, smart devices, intelligent software,
• and expert services is helping healthcare facilities worldwide to improve
• business and clinical outcomes as they move closer to the industry vision of the
• Autonomous Pharmacy.

Our guiding principles inform everything we do

• As Passionate Transformers, we find a better way to innovate relentlessly.
• Being Mission Driven, we consistently deliver on our promises.
• Our Entrepreneurial spirit makes the most of EVERY opportunity for

innovation.

• Understanding that Relationships Matter creates synergies that yield the

greatest benefits for all.

• Intellectually Curious, eager to think deeper to learn and improve.
• In Doing the Right Thing, we lead by example in ALL we do.

• We are deeply committed to Environmental, Social, and Governance (ESG)
• initiatives. Our ESG efforts focus on creating an inclusive culture and a
• healthier world. This includes our Employee Impact Groups, which foster
• inclusion and belonging, as well as our learning and well-being programs that
• support personal and professional growth. We also prioritize sustainability in
• our operations, aiming to reduce our environmental footprint and promote
• responsible business practices. Join us in transforming the pharmacy care
• delivery model, making patient care safer and smarter for all.

• Omnicell is dedicated to fostering an inclusive workplace. We welcome
• applications from all individuals, valuing a wide range of perspectives and
• backgrounds. As an equal opportunity employer, we do not discriminate based on
• race, gender, religion, sexual orientation, gender identity, national origin,
• veteran status, or disability. We are committed to making our recruitment
• process accessible to everyone. We offer support and reasonable adjustments for
• individuals with disabilities during our hiring process. If you need assistance,
• please contact us at Recruiting@omnicell.com [Recruiting@omnicell.com].

• At Omnicell, respect for privacy and confidentiality is paramount. We adhere to
• strict policies to prevent discrimination or retaliation against those who
• engage in open conversations about compensation. However, employees privy to
• compensation information as part of their job role are expected to maintain
• confidentiality, except in specific circumstances outlined by law, such as
• during formal complaints, investigations, or as required by legal obligations.

• Please note that Omnicell reserves the right to modify job roles and
• responsibilities as needed to meet our organization's evolving needs and drive
• our mission forward.