Customer Success Manager

What You Will Be Doing

We are expanding our Technical Customer Success team and are seeking a Technical Customer Success Lead to conduct customer onboardings, lead technical integrations, and support long-term customer success. This hybrid role blends product and technical expertise with direct client communication to drive adoption and retention of LiveSwitch products. As a role within a high-growth company, the range of initiatives is dynamic and will provide exposure into multiple areas of the company. We are looking for a Technical Customer Success Lead with superior communication and technical skills, a passion for helping customers, and the ability to deliver results with excellence.

Responsibilities

• Provide integration support, customer support and lead client onboardings to drive product adoption and expansion of customer accounts
• Identify workflow bottlenecks and recommend solutions
• Partner with the product team and translate client feedback and data into product improvements
• Be accountable for key KPIs including product adoption rate, spend activation rates and client retention and expansion
• Drive resolution of technical issues
• Improve client retention through product-led initiatives such as product workshops, webinars and training programs
• Conduct customer reach outs to discuss product roadmap, new enhancements, training, and upsell opportunities
• Develop deep subject-matter expertise in LiveSwitch products

The Must-haves

• 2+ years of experience in tech support, implementation and onboardings in SaaS
• Bachelor’s degree
• Must have strong technical skills and experience conducting customer onboardings and trainings
• Ability to communicate effectively in and across teams; must possess strong verbal, written, and interpersonal communication skills
• Ability to diagnose and solve client needs
• Ability to quickly build credibility with customers
• Track record of results-oriented achievements and successful strategy execution
• Growth stage or start-up company customer success experience

What's in it for you?

• Competitive salary and benefits.
• Unparalleled ownership and leadership opportunities.
• A collaborative, high-energy startup environment.