Job 1244 — Scaled Customer Success Manager, K-12 (Claude for Teachers) (contract, hybrid NY or SF)

Company Description

Employer.com is part of a family of incredible brands alongside Flawless Recruit and Recruiter.com. Together, we provide talent acquisition services to fit the unique hiring challenges of our clients; whether building recruiting processes, attracting top talent, or payrolling contractors, we can help.

Job Description

With the launch of Claude for Teachers, we're partnering with K-12 districts to help educators reclaim time, personalize instruction, and model responsible AI use for the next generation of learners. As Scaled Customer Success Manager for K-12, you'll be the primary post-sale point of contact for a broad portfolio of districts, and the architect of how those districts activate, adopt, and expand Claude across their schools.

This is not a traditional 1:1 CSM role — you'll operate in a one-to-many model, designing scalable programs, content, and training infrastructure that let a high volume of districts succeed simultaneously, rather than managing individual accounts through bespoke touchpoints. You'll build the assets that inspire teachers, the train-the-trainer curricula that let districts grow their own internal experts, and the repeatable playbooks that turn a strong launch into durable, district-wide adoption.

You'll work closely with the Beneficial Deployments team, Product, and Marketing to ensure the voice of K-12 educators shapes how Claude for Teachers evolves, and you'll be a visible champion for what safe, beneficial AI looks like in public education.

Key responsibilities

Guide a portfolio of districts through onboarding, activation, and early wins via digital-first and one-to-many engagement

Design and deliver the K-12 enablement strategy end to end: onboarding cohorts, live and on-demand webinars, office hours, and lifecycle communications focused on value realization

Guide district IT and admin teams through the technical foundation for launch (SSO, provisioning setup, workspace configuration), turning learnings into self-serve setup guides that scale across the portfolio

Help districts establish the right governance posture from day one — data retention, audit logging, admin controls, and student data privacy (FERPA, COPPA) — so IT leaders and administrators trust the deployment before a single teacher logs in

Build and launch scalable, teacher-facing assets (use case libraries, lesson-aligned prompt guides, video walkthroughs, quick-start kits)

Develop and run a Train-the-Trainer program for district instructional coaches, tech integration specialists, and teacher-leaders, building internal expertise without ongoing dependence on Anthropic

Monitor activation and adoption signals across the portfolio, identify at-risk or stalled districts, and deploy targeted interventions

Capture and synthesize educator feedback, surfacing use cases, friction points, and feature requests to Product and the Claude for Teachers team

Partner with Marketing and Sales on district success stories, reference accounts, and community programs

Establish the repeatable playbooks, templates, and health metrics that define "great" scaled K-12 customer success at Anthropic

• Interview process: includes a take-home assessment.
• Travel: open to travel ideal, 2–3 trips estimated
• Qualifications
• Understand the AI-in-education landscape (required)
• Have EdTech customer success or learning design experience (preferred)
• Demonstrate strong executive presence to drive district-level deployments.
• SSO technical knowledge is a nice-to-have, not required.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation: USD 170 - USD 170 - hourly