Customer Success Manager

ABOUT US

• At Archetype AI, we’re building the world’s first physical AI platform to bring
• artificial intelligence into the real world. Our foundation model, Newton,
• understands the physical world through objective sensor data and generates
• real-time insights into complex physical behaviors, from industrial machinery
• and systems to wearable devices and smart environments.

• Formed by a high-caliber team from Google and backed by one of Silicon Valley’s
• most renowned venture funds, Archetype AI is in a Series A phase and rapidly
• advancing its technology for the next big leap. This is a unique opportunity to
• join an exciting, fast-growing AI team based in the heart of Silicon Valley.

Role Overview

• Our customer programs combine emerging AI technology, evolving customer needs,
• and cross-functional teams across Solutions, Research, Product, and Engineering.
• This role creates clarity out of that complexity, turning technical discussions
• and customer goals into aligned plans, decisions, and actions so engagements
• stay on track from initial scope through production.

Key Responsibilities

• Customer programs reach pilot, production, and expansion against clear

success criteria.

• Customer goals and engineering work stay aligned through clear milestones,

dependencies, and decisions.

• Technical risks, gaps, and unresolved issues are have clear paths forward

aligned across the responsible teams.

• Cross-functional blockers and tradeoffs reach resolution without losing

program momentum.

Qualifications

• 5+ years leading technical programs, customer implementations, or enterprise

deployments.

• Track record of turning ambiguous goals into successful outcomes without a

predefined execution path.

• Experience leading engagements directly with enterprise customers and senior

stakeholders.

• Technical fluency with AI/ML, data, cloud, APIs, or similarly complex

software systems.

Nice to Have

• Hands-on background in engineering, solutions engineering, or systems

integration.

• Track record delivering AI/ML or data-centric products in real-world

environments.

• Experience with edge computing, sensors, industrial systems, or time-series

data.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Flexible PTO