Customer Success Manager

Our client is an AI and automation company that builds autonomous digital workers designed to optimize sales and customer engagement processes. Their platform offers AI-powered sales development solutions, enabling companies to enhance productivity and scale operations without increasing headcount.

About the Role

Our client’s company builds autonomous digital workers. We are seeking a Customer Success Manager with experience in fast-growing SaaS / AI companies. As we help companies scale through AI SDRs, you should have a background in sales or has extensive experience in working with the sales persona.

You will work with many of our renowned customers as we scale rapidly.

Requirements

Core Requirements

Experience in a customer-facing role at a high-growth SaaS startup.

Deep understanding of Customer Success metrics with a track record of turning data into actionable insights.

• Proven experience building and scaling customer-centric processes.
• Hands-on mindset: willing to operate at all levels and take ownership of tasks.
• Entrepreneurial mindset with a passion for experimenting and iterating on new strategies.

Benefits

Benefits & Perks

• Opportunity to shape the Customer Success function at a hyper-growth AI company.
• Fast-paced, high-impact work environment.
• Direct collaboration with sales and product leadership.
• In-office role at San Francisco HQ, working alongside a world-class team.
• Significant growth opportunities as the company scales.