JobsCustomer Success ManagerSan FranciscoCustomer Success Manager
True Talent Solutions Partners
Posted today
Customer Success Manager
True Talent Solutions Partners · San Francisco, California, United States
In short
Manage the end-to-end customer journey for enterprise clients, including onboarding, adoption, and renewals. Act as a bridge between customers and the product team by sharing feedback, bugs, and feature requests.
What they're looking for
MUST-HAVE SKILLS
ALSO MENTIONED
Requires five to seven years of proactive customer success experience, preferably in an early-stage AI company. Candidates must be comfortable working in a startup environment and possess familiarity with tools like Slack, Jira, and GitHub.
About True Talent Solutions Partners
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Questions about this role
- Is this True Talent Solutions Partners role remote?
- Tagged hybrid.
- What does it pay?
- The posting lists $130,000–$160,000 a year.
- Does it sponsor visas?
- Listed as no visa sponsorship.
- What experience does it ask for?
- Listed as 5-10 years.
The posting, in full
Join an early-stage AI company as its first dedicated Customer Success Manager. You will own the post-sale customer journey and help shape a customer success function while sharing customer insights directly with the product team. Manage enterprise customers through onboarding, adoption, renewals, and expansion. Spend at least 13 hours per week on customer calls, leading discovery, matching use cases, and driving product adoption.
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About the Role
Join an early-stage AI company as its first dedicated Customer Success Manager. You will own the post-sale customer journey and help shape a customer success function while sharing customer insights directly with the product team.
What You'll Do
- Manage enterprise customers through onboarding, adoption, renewals, and expansion.
- Spend at least 13 hours per week on customer calls, leading discovery, matching use cases, and driving product adoption.
- Share customer feedback, bugs, and feature requests with the product team.
- Partner with forward-deployed engineers on proof-of-concept to paid conversions.
- Connect customer business goals to AI capabilities across enterprise integrations.
What We're Looking For
- Five to seven years of proactive customer success experience, ideally at an early-stage horizontal AI company.
- Experience supporting both product-led growth and enterprise sales motions.
- Comfort working in a startup environment and building customer success processes from the ground up.
- Familiarity with Slack, Jira, GitHub, Confluence, and AI or large language model products.
Compensation & Benefits
Base salary: $130,000 to $160,000 annually. Visa sponsorship is not available.
Location
Hybrid in San Francisco, California. Atlanta, Georgia is also a possible location.
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