Field Customer Success Manager (Client Management I) - REMOTE

About Net Health

Belong. Thrive. Make a Difference.

• Are you looking for a meaningful and satisfying career where you have endless
• opportunities to grow and be financially rewarded? Net Health may be the perfect
• place for you.

• A high-growth and profitable company, we help caregivers harness data for human
• health. We also honor and respect the needs of our Net Health family and
• staff, which is why we offer a work-from-anywhere environment and unlimited
• PTO. Our welcoming and collaborative culture paired with progressive benefits
• makes Net Health the ultimate career home!

• As a leading-edge SaaS company in healthcare, we deliver solutions that help
• patients get better, faster, and live more fulfilling lives. Our software and
• predictive analytics cover the continuum of care, from hospital-to-home, across
• various medical specialties. Come join us and start the next chapter of your
• exciting career while helping others to live better lives.

World-Class Benefits That Reflect Our World-Class Culture.

Click Here to Learn More!:

#WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups

#CasualDressCode

#PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment

#EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave

JOB OVERVIEW

• Ensures that the customer is satisfied with company projects and services. May
• work closely with Sales Account Manager and oversee day to day relationship with
• client or client programs. Ensures that schedules and budgets are met according
• to contractual agreements. Works with client to cultivate future projects and
• qualify new opportunities. Consults with other team members (project
• management/services/support/customer care) to be sure mutual objectives are met.

RESPONSIBILITIES AND DUTIES

• Foster the highest level of service delivery to assigned customers to ensure

• a strong customer relationship, strong customer satisfaction and success
• toward achieving goals.

• Maintain a relationship with assigned customer accounts, including key

• stakeholders, to identify and address goals, needs and issues, educate on
• products, drive adoption and utilization, achieve retention goals and foster
• expansion opportunities.

• Collaborate with Sales team to ensure the retention and expansion of assigned

customers.

• Develop an understanding of assigned Net Health products and services as well

• as assigned customers’ HIT needs and use this information to develop and
• execute a Customer Success Plan.

• Consistently and appropriately address customer needs and serve as an

escalation point for customer issues.

• Monitor and analyze customer consumption and utilization of Net Health

products. Educate customer on results and consult on possible improvements.

• Be proactive and provide consistent communication with customers to ensure

• progress against objectives and to keep customers notified of changes through
• regularly scheduled meetings.

• Encourage customer participation in Net Health initiatives such as webinars,

customer conferences and product feedback.

• Collaborate with other Net Health departments as needed to ensure that

• escalated issues are resolved in a timely manner, meeting any SLA
• requirements and managing expectations with the customer.

• Leverage Net Health Professional Services and Critical Care teams as

appropriate to ensure the needs of the customer are met.

• Serve as the trusted advisor for your strategic and/or at-large customers;

• able to use discretion and independent judgment with matters of significance
• relating to customers.

• Monitor license agreements and/or SLA’s for compliance.

QUALIFICATIONS

• Minimum Education Bachelor’s Degree.
• Minimum 0-2 years of relevant experience; may have degree or equivalent.

REQUIRED SOFTWARE EXPERIENCE

• Microsoft Office Suite

• Note: This job description is not intended to be all-inclusive. Employee may
• perform other related duties as requested to meet the ongoing needs of the
• organization.

Salary Range: $64,000.00 - $80,000.00USD + up to $20,000 OTI

• A word on Al-assisted candidate fraud & deepfakes: Our company maintains a
• zero-tolerance policy for the use of Al tools to misrepresent a candidate's
• skills, experience, or qualifications during the hiring process. We utilize
• advanced screening methods to detect such practices and reserve the right to
• disqualify and report candidates who violate this policy.