JobsCustomer Success ManagerUnited StatesCustomer Success Manager
Aloha
Posted yesterday
Customer Success Manager
Aloha · McKinney, Texas, United States
In short
The Customer Success Manager will manage a dedicated portfolio of accounts to drive product adoption, customer health, and long-term value. They will also collaborate with internal teams to ensure successful onboarding, retention, and account expansion.
What they're looking for
MUST-HAVE SKILLS
ALSO MENTIONED
The ideal candidate should have the ability to thrive in a fast-paced environment and possess strong relationship-building and strategic thinking skills. Excellent communication, listening, and presentation abilities are required, along with a growth-oriented mindset.
About Aloha
WEBSITE
Questions about this role
- Is this Aloha role remote?
- Tagged on site.
- What does it pay?
- The posting lists $70,000–$70,000 a year.
- Does it sponsor visas?
- Listed as no visa sponsorship.
- What experience does it ask for?
- Listed as 2-5 years.
The posting, in full
Aloha is a healthcare SaaS company helping providers elevate the patient experience through automation and AI-driven technology — replacing outdated workflows with seamless, personalized engagement so providers can focus on patient care. We've made the Inc. 5000 list for seven consecutive years (2020–2026), and we're gearing up for our biggest growth chapter yet. We're looking for driven people who want to help us get there!
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About Aloha
Aloha is a healthcare SaaS company helping providers elevate the patient experience through automation and AI-driven technology — replacing outdated workflows with seamless, personalized engagement so providers can focus on patient care.
We've made the Inc. 5000 list for seven consecutive years (2020–2026), and we're gearing up for our biggest growth chapter yet. We're looking for driven people who want to help us get there!
Check out our products · Meet the team
About the role
- Compensation: $70,000 base + On-Target Earnings
- Growth: Up to a 2.5% pay raise every 6 months
Perks for standout team members: Professional growth opportunities, fun company events, and the chance to earn company-wide bonuses and recognition!
- Location: On-site in McKinney, TX
- Why join Aloha?
- Weekly In-House Chiropractic Care
- 4 Company Provided Lunches Weekly
Dog-friendly office
- Employer-paid Medical, Dental, Vision, and Life Insurance Benefits
- Matching 401(k) up to 4%
- Flexible Vacation & Paid Time Off
Short-term Disability and Life Insurance
As a Customer Success Manager, you'll serve as the primary relationship and business owner for assigned accounts. You'll be responsible for successful onboarding, product adoption, customer health, retention, and long-term value realization. You'll work to develop a deep understanding of each customer's practice, workflows, and challenges and use your insights to help customers get measurable value from Aloha.
What You'll Do
Own Customer Relationships: Manage a dedicated portfolio of customer accounts, building strong relationships and serving as their trusted advisor throughout the customer journey.
Lead Onboarding & Adoption: Guide new customers through a successful launch, helping them implement Aloha's products, optimize workflows, and achieve their business goals.
Drive Customer Success & Growth: Proactively monitor customer health, identify opportunities to improve product adoption, and uncover opportunities for account expansion.
Champion Customer Retention: Identify potential risks early, address customer concerns, and develop strategies to improve satisfaction, strengthen relationships, and reduce churn.
Collaborate Across Teams: Partner with Technical Success, Support, Product, and Sales teams to resolve challenges, advocate for customers, and deliver an exceptional customer experience.
Qualifications
- Ability to thrive in a fast-paced, team-based environment.
- Proficient in relationship building, strategic thinking and mainting executive presence.
- Possess polished communication, listening, and presentation skills.
- Self-motivated and enthusiastic with a growth mindset.
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