Customer Success Consultant Project Manager

Staples is business to business. You're what binds us together.

• At Staples, Customer Success plays a critical role in delivering exceptional
• customer experiences and driving business growth. As a CSC Project Manager, you
• will lead complex customer initiatives, operational transformations, and
• root-cause resolution efforts that directly impact customer retention,
• satisfaction, and revenue realization. This role is ideal for a highly
• organized, solution-oriented leader who thrives in ambiguity, drives
• accountability across stakeholders, and can translate complex challenges into
• executable plans. You'll partner with Sales, customers, vendors, and
• cross-functional teams to deliver successful outcomes from project inception
• through completion. Acts as the Customer Success organization's project
• leadership resource for high-complexity, high-visibility, and business-critical
• customer initiatives.

What You'll Be Doing

• Lead complex customer projects, implementations, and resolution initiatives

from intake through completion.

• Develop and manage project plans, timelines, risks, and stakeholder

communications to ensure successful execution.

• Coordinate cross-functional teams, customers, and external partners to drive

alignment and accountability.

• Identify challenges, perform root cause analysis, and implement sustainable

solutions.

• Exercise sound judgment to balance customer needs, business priorities, and

project objectives.

• Provide clear project updates, reporting, and recommendations to stakeholders

and leadership.

• Serve as the primary point of coordination between Sales, Customer Success,

Operations, Vendors, and other business partners.

• Drive process improvements that enhance customer experience, operational

efficiency, and project delivery.

What You Bring to the Table

• Proven ability to manage multiple priorities in a fast-paced, deadline-driven

environment.

• Strong analytical and problem-solving skills with a focus on execution and

results.

• Comfort navigating ambiguity and adapting to changing priorities.
• Exceptional organization, accountability, and ownership.
• Ability to influence and collaborate across teams without direct authority.

What's needed - Basic Qualifications

• High School Diploma or GED.
• 2+ years of business experience in project coordination and/or project

management.

• Experience managing projects and driving successful outcomes across multiple

stakeholders.

• Advanced proficiency with Microsoft Office applications, including Excel.
• V/X-look-up, pivot tables and power query.
• Experience using Salesforce.com
• Ability to work effectively with cross-functional teams.
• Strong organizational, analytical, and time management skills.
• Excellent written and verbal communication skills.

What's needed - Preferred Qualifications

• Experience supporting or working directly within a sales organization.
• Experience managing customer implementations or onboarding projects.
• Experience supporting strategic customer accounts.
• Knowledge of enterprise order management systems.
• Demonstrated success leading process improvement initiatives.
• Associate or bachelor's degree in business, Project Management, or a related

field. PMP or PMI certification a plus.

We Offer

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health

Wellness programs, and more!

• It is unlawful in Massachusetts to require or administer a lie detector test as
• a condition of employment or continued employment. An employer who violates this
• law shall be subject to criminal penalties and civil liability.

• The salary range represents the expected compensation for this role at the time
• of posting.  The specific base pay may be influenced by a variety of factors to
• include the candidate's experience, skill set, education, business
• considerations, geography, and internal equity.

• Staples is an Equal Opportunity Employer.  All qualified applicants will receive
• consideration for employment without regard to race, color, religion, sex,
• gender identity, sexual orientation, age, national origin, protected veteran
• status, disability, or any other basis protected by federal, state, or local
• law.