Customer Success Manager - Engineering Services & Platforms (ESP)

• Elevate the customer journey by translating product insights into lasting
• relationships and harness your expertise in proactive collaborations,
• onboarding, and product evolution.

• As a Customer Success Manager in Engineering Platform & Services, you develop
• and maintain customer relationships that make our product value propositions a
• reality. Build and maintain strong relationships with our customers and
• understand their individual needs and goals as a core contributor of the team.

Job responsibilities

• Drives product adoption, expansion, and retention activities to maintain a

healthy customer base

• Conducts regular and proactive account meetings to share best practices,

• provides use case demonstrations to illustrate key product functionality,
• communicates future releases, and gathers feedback on the impact the product
• and its features have on our customers’ business needs

• Guides customers through the onboarding process and sets up the product

• according to customer requirements, leveraging a deep understanding of our
• products and their capabilities, including new features and other

enhancements

• Tracks key success metrics and provides data and feedback to the Product team

to inform new features and priorities

• Required qualifications, capabilities, and skills
• 5+ years of experience or equivalent expertise in customer success roles in

product or technology

• Demonstrated ability to influence product adoption and customer retention
• Excellent communication and interpersonal skills with the ability to

effectively engage and influence stakeholders across all levels

• Proven ability to learn new technologies and teach it to others

Preferred qualifications, capabilities, and skills

• Experience in a business to business (B2B) environment or as a colleague in a

customer environment

• JPMorganChase, one of the oldest financial institutions, offers innovative
• financial solutions to millions of consumers, small businesses and many of the
• world’s most prominent corporate, institutional and government clients under the
• J.P. Morgan and Chase brands. Our history spans over 200 years and today we are
• a leader in investment banking, consumer and small business banking, commercial
• banking, financial transaction processing and asset management.

• We offer a competitive total rewards package including base salary determined
• based on the role, experience, skill set and location. Those in eligible roles
• may receive commission-based pay and/or discretionary incentive compensation,
• paid in the form of cash and/or forfeitable equity, awarded in recognition of
• individual achievements and contributions. We also offer a range of benefits and
• programs to meet employee needs, based on eligibility. These benefits include
• comprehensive health care coverage, on-site health and wellness centers, a
• retirement savings plan, backup childcare, tuition reimbursement, mental health
• support, financial coaching and more. Additional details about total
• compensation and benefits will be provided during the hiring process.

• We recognize that our people are our strength and the diverse talents they bring
• to our global workforce are directly linked to our success. We are an equal
• opportunity employer and place a high value on diversity and inclusion at our
• company. We do not discriminate on the basis of any protected attribute,
• including race, religion, color, national origin, gender, sexual orientation,
• gender identity, gender expression, age, marital or veteran status, pregnancy or
• disability, or any other basis protected under applicable law. We also make
• reasonable accommodations for applicants’ and employees’ religious practices and
• beliefs, as well as mental health or physical disability needs. Visit our FAQs
• [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about
• requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including

Disability/Veterans

• Our professionals in our Corporate Functions cover a diverse range of areas from
• finance and risk to human resources and marketing. Our corporate teams are an
• essential part of our company, ensuring that we’re setting our businesses,
• clients, customers and employees up for success.