Implementation & Customer Success Manager

IMPLEMENTATION & CUSTOMER SUCCESS MANAGER

Restoration claim quality | Customer implementation | First-team ownership

Location: Fort Collins, Colorado preferred; hybrid preferred; strong remote

candidates considered

• Structure: Contract-to-hire, approximately 20 hours per week initially
• Paid trial compensation: $25-$40 per hour
• Full-time path: $50,000-$80,000 base salary with meaningful early-team equity
• Anticipated start: August 2026

ABOUT PLENTITUDE

• Plentitude is building the operating system for restoration contractors,
• starting with estimating and claims intelligence. Our platform turns field
• documentation into stronger, estimate-ready claim files, flags missing evidence,
• and helps contractors respond when carriers cut scope.

• We launched in 2026 and are already live with paying restoration companies
• across multiple states. Our partners have entrusted us with more than 10,000
• historical claims, and we are actively processing live work alongside their
• teams. We are founder-led and hiring our first team member beyond the founders.

THE OPPORTUNITY

You will own everything between "customer signed" and "customer succeeding."

• This is not a traditional customer success role where you primarily manage
• meetings, renewals, and account relationships. You will regularly work inside
• restoration claim files, review AI-assisted estimates and supporting
• documentation, identify missing or unsupported information, communicate directly
• with restoration professionals, and turn what you learn into repeatable
• operating processes.

• The right person is equally comfortable reviewing a complicated water-loss file,
• leading a customer call, and documenting the workflow for the next person. This
• is also not a pure estimating role. You will combine restoration judgment with
• implementation, customer communication, support, reporting, and process
• building.

• The founders will continue to own prospecting, sales, and contract closing. You
• will own the post-signature customer experience, including onboarding, adoption,
• delivery quality, recurring reviews, account health, and renewal readiness. You
• will not carry a new-business sales quota, but you will help identify risks and
• expansion opportunities.

• This is a hands-on individual contributor role. You will not inherit a large
• team or a finished playbook. You will work directly with both founders and help
• build the system that future team members will follow.

• AI will be part of how you work every day. We are looking for someone who
• already uses AI to research, analyze, draft, organize, automate, and solve
• problems. You do not need to be a developer, but you should be curious enough to
• test new tools, build lightweight solutions, and continually improve how the
• work gets done.

WHAT THE WORK LOOKS LIKE

The weekly mix will evolve as Plentitude grows, but the role will initially be

approximately

• 35% estimate and claim quality review
• 25% customer onboarding and implementation
• 20% customer calls, support, and follow-through
• 10% reporting and customer-health tracking
• 10% process documentation and product feedback

WHAT YOU WILL OWN

• Customer onboarding: Run new customer onboarding from kickoff through the

• first successful live claims. Coordinate account setup, claim-file intake,
• customer data pulls, training, and handoffs.

• Estimate and claim quality: Review AI-assisted estimates, scopes, notes, and

• supporting documentation for accuracy, completeness, defensibility, and missing
• support.

• Turnaround and workflow: Keep customer work within our 24-hour service target,

flag missing inputs early, and escalate genuine edge cases to the founders.

• Customer communication: Lead claim teardowns, workflow reviews, training

sessions, pilot check-ins, and other recurring customer touchpoints.

• Value reporting: Create simple reports covering claims processed,

• opportunities identified, supplements supported, time saved, open risks, and
• progress against customer goals.

• Support and troubleshooting: Serve as the first point of contact for customer

• questions, issues, and requests. Diagnose problems with depth rather than simply
• routing them.

• Product feedback: Identify patterns across customers and translate them into

clear, structured recommendations for the product team.

• AI-enabled operations: Build practical AI workflows that improve onboarding,

quality assurance, reporting, support, and internal operations.

• Customer success playbook: Document and continuously improve the processes,

• templates, service levels, and metrics that allow Plentitude to support more
• customers without lowering quality.

WHAT SUCCESS LOOKS LIKE

• Within your first 30 days, you understand our product, quality bar, and most
• common restoration claim issues well enough to manage supervised work and begin
• owning the daily review queue.

• Within 60 days, you can independently onboard a customer, lead recurring calls,
• maintain value reporting, resolve routine questions, and escalate the right
• issues with clear context.

• Within 90 days, onboarding and customer operations are documented and
• repeatable, turnaround targets are consistently met, customer health is visible,
• revision rates are low, and founder time spent on routine delivery has
• materially decreased.

WHAT WE ARE LOOKING FOR

• Restoration or property-claims fluency is required. Formal SaaS customer success
• experience is helpful, but it is not required.

You should bring

• At least two years of hands-on experience in restoration estimating, claims,

supplements, project management, office operations, adjusting, TPA work, or

estimate quality review

• Direct experience working with Xactimate estimates and the documentation used

to support restoration claims

• A practical understanding of line items, scope notes, photos, moisture

records, drying logs, supplements, and why carriers challenge or cut scope

• The ability to review a claim file, identify what is missing or unsupported,

explain why it matters, and recommend the next step

• Clear, confident communication with contractors, owners, estimators, project

managers, office teams, and internal stakeholders

• Excellent attention to detail and the ability to manage multiple customers,

files, and deadlines without losing context

• Strong judgment about what you can own independently and what needs escalation
• AI tools already incorporated into your daily work, with a specific example

you can explain

• Curiosity about new technology and a habit of experimenting with better ways

to get work done

• A builder's mindset. When you see a manual or broken process, you start

thinking about how to improve and document it

• Comfort learning new software and helping customers adopt it
• Reliable overlap with Mountain Time business hours

NICE TO HAVE

• IICRC certification or formal restoration training
• Experience with carrier or TPA review, supplement preparation, adjusting, or

claim negotiation support

• Experience onboarding customers or managing recurring customer relationships
• Experience creating quality assurance programs, operational playbooks, or

service-level reporting

• Experience building prompts, custom GPTs, automations, no-code tools, or

internal AI workflows

• Experience working in an early-stage company or another fast-changing

environment

• WHY JOIN PLENTITUDE
• Join as the first team member beyond the founders and have an immediate,

visible impact.

• Work directly with both founders and influence the product, customer

experience, and company.

• Help restoration contractors improve claim quality, reduce preventable rework,

and recover time and earned revenue.

• Build the implementation and customer success function from the ground up.
• Experiment with AI and turn practical ideas into real operating systems.
• Earn meaningful early-team equity if a full-time offer is extended and

accepted.

HIRING PROCESS AND ROLE STRUCTURE

• We use a staged process so both sides can evaluate the work and working
• relationship before making a full-time commitment.

• Initial screen: A five- to ten-minute phone conversation about your

background, interest, and availability.

• Structured interviews: An interview with one founder followed by a joint

founder interview for selected candidates.

• Take-home exercise: A time-boxed exercise using synthetic or de-identified

materials to evaluate judgment, communication, and end-to-end documentation.

• Paid work trial: Finalists may complete a paid, two-day in-person work trial

with the founders in Fort Collins.

• Paid trial engagement: The selected candidate will initially work

• approximately 20 hours per week for two to six weeks at $25-$40 per hour. The
• hourly rate reflects the short-term, part-time nature of the engagement and the
• lack of employee benefits during this phase.

• Potential full-time offer: If there is a strong mutual fit, we intend to

• extend a full-time employment offer with an anticipated base salary of
• $50,000-$70,000 and meaningful early-team equity.

• The exact classification, scope, compensation, and terms of each paid trial
• phase will be provided in writing before work begins. Conversion is not
• automatic. Equity is offered only as part of the full-time employment offer and
• is subject to the company's equity plan, applicable agreements, board approval,
• and vesting terms. Full-time benefits and final terms will be disclosed before
• an offer is accepted.

HOW TO APPLY

• Apply through LinkedIn or email your resume and a short note to
• support@plentitude.io.

Please tell us

• A little about your restoration or claims experience
• One way you use AI in your work today
• One process, estimate, customer workflow, or internal tool you improved or

built

• Application deadline: August 9, 2026. Applications will be reviewed as they are
• received.

• Applicants may redact age-related information, including date of birth and dates
• of attendance or graduation, from application materials.

• Plentitude evaluates candidates based on their ability to succeed in the role.
• We welcome applicants with different backgrounds and experiences and do not
• discriminate based on any status protected by applicable law.