Customer Success Manager

Who We Are

• Datassential is a leading global intelligence platform for the food and beverage
• industry. Leveraging billions of data points and cutting-edge AI, we provide a
• suite of innovative solutions that empower more than 90% of the world’s largest
• food and beverage brands to develop, market, and sell their products more
• effectively.

• Based in Chicago, USA, Datassential has expanded its global reach through
• strategic acquisitions of CHD Expert (France) in 2022 and Brizo Data, Inc.
• (Canada) in 2025. In 2024, we secured investment from top-tier private equity
• firms New Mountain Capital and Endicott Capital—a milestone that fuels our
• accelerated product roadmap and strengthens our research and development,
• enabling us to deliver even greater value to our clients.

• Our remote-first, globally distributed team thrives on diverse perspectives and
• deep expertise in the food and beverage space. Food brings people together—and
• at Datassential’s table, there’s room for everyone.

What We Need

• We need a customer success professional to own a portfolio of a mix of strategic
• and mid-market customers across the full lifecycle, serving as their primary
• point of contact and trusted advisor. You’ll drive adoption and value using
• data-driven insights, monitor health and proactively manage risk, partner with
• the Account Manager on upsell and expansion, collaborate cross-functionally to
• resolve issues and advocate for customer needs, deliver targeted product
• education, and keep customer activity and outcomes well-documented while helping
• to improve and scale our Customer Experience processes.

Who You Are

• Strong customer lifecycle management experience with B2B/strategic and

mid-market accounts, acting as a trusted advisor and primary point of contact

• Highly data-driven, using health metrics and usage insights to guide

decisions and prioritize actions

• Organized and structured in building success plans, account reviews, and

maintaining clear documentation

• Effective cross-functional collaborator with Product, Support, and Sales,

advocating clearly for customer needs

• Excellent communicator who can deliver product education, best practices, and

strategic guidance

• Comfortable working in customer success tools to track activity, health, and

outcomes

• Process-improvement mindset focused on building scalable, repeatable customer

success programs

• Strong commercial acumen with the ability to identify upsell and expansion

opportunities in partnership with your Account Manager

• What You Will Do:
• Manage a portfolio of strategic and mid-market customers throughout the

customer lifecycle (focused on adoption and supporting onboarding, renewals,

and expansion)

• Serve as an internal advocate, primary point of contact and trusted advisor

for assigned accounts

• Drive product adoption and value realization through regular check-ins,

success planning, and data-driven insights

• Deliver product education, best practices, and strategic guidance tailored to

customer goals

• Create weekly reviews and monitor customer health metrics. Proactively

address risks before they escalate

• Collaborate with Product, Support, and Sales teams to advocate for customer

needs and resolve issues

• Track and document customer interactions, success metrics, and outcomes in

Customer Success tools

• Contribute to process improvements and scalable customer success initiatives
• Identify upsell or expansion opportunities in partnership with Account

Managers

• What You bring:
• 5+ years of experience in Customer Success, Account Management, or a similar

customer-facing role

• Deep food and beverage industry knowledge combined with market research,

insights, or data analytics background

• Strong organization, timely communication, and relationship-building skills
• Ability to translate customer goals into measurable outcomes
• Comfortable working with data, metrics, and customer health indicators
• Experience with Customer Success and CRM platforms (e.g., Churn Zero,

Salesforce, etc.)

• Proven ability to manage multiple priorities in a fast-paced environment

Nice to have

• SaaS or B2B technology experience
• Experience supporting strategic and/or mid-market customers
• Familiarity with commercial conversations, renewals, and expansion
• Experience working cross-functionally with Sales, Product, and Support teams

• Our Table Welcomes All. We embrace diversity of both background and thought and
• foster an inclusive environment that extends an open landscape of opportunities
• to everyone. We invite each of us to simply be ourselves. We operate with
• respect and without judgment, celebrating both the power of the individual as
• well as our shared humanity.

Datassential is an E-Verify employer.

• If you require reasonable accommodation to complete a job application,
• pre-employment testing, or a job interview or to otherwise participate in the
• hiring process, please contact careers@datassential.com