Field Customer Success Manager (Client Management I) - REMOTE

About Net Health

Belong. Thrive. Make a Difference.

• Are you looking for a meaningful and satisfying career where you have endless
• opportunities to grow and be financially rewarded? Net Health may be the perfect
• place for you.

• A high-growth and profitable company, we help caregivers harness data for human
• health. We also honor and respect the needs of our Net Health family and
• staff, which is why we offer a work-from-anywhere environment and unlimited
• PTO. Our welcoming and collaborative culture paired with progressive benefits
• makes Net Health the ultimate career home!

• As a leading-edge SaaS company in healthcare, we deliver solutions that help
• patients get better, faster, and live more fulfilling lives. Our software and
• predictive analytics cover the continuum of care, from hospital-to-home, across
• various medical specialties. Come join us and start the next chapter of your
• exciting career while helping others to live better lives.

World-Class Benefits That Reflect Our World-Class Culture.

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JOB OVERVIEW

• As a Field Client Success Manager (FCSM), you’ll be on the forefront of one of
• the biggest shifts happening in physical therapy today. This role is designed
• for a licensed Physical Therapist or Occupational Therapist who is passionate
• about driving innovation in care delivery to ensure patients receive
• personalized care at home. You will be working directly with clinicians to adopt
• Limber’s technology and improve patient outcomes through Limber’s market-leading
• Remote Therapeutic Monitoring (RTM) solution.

• This is a high-impact role that involves extensive travel, with an expected
• travel commitment of 70-80% of working time. You’ll travel to visit physical
• therapy clinics in person, helping to coach clinicians and staff on best
• practices for success with Limber’s RTM platform and patient navigation
• solution.

• The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care
• model that combines hands-on in-clinic care with digital services to best meet
• patients where they are, ultimately providing patients with comprehensive care
• in-clinic and at-home. Limber’s RTM solution has demonstrated exceptional

results with increasing

• home exercise adherence, improving overall patient outcomes while decreasing
• downstream healthcare costs (eg, avoidable surgeries, injections, and opioid

use)

Your Direct Impact

• The Field Customer Success Manager (FCSM) is a critical, hands-on partner to our
• clinicians and physical therapy practices. You will drive the successful
• adoption and sustained usage of RTM. In this role, you’ll visit clinics that
• partner with Limber, working one-on-one with clinicians, regional and clinic
• leadership, and their clinic staff to help them achieve success with adopting
• RTM into their practices. You'll build deep relationships, identify barriers to
• adoption, and drive measurable improvements in RTM utilization and patient
• outcomes. This is your opportunity to drive meaningful change in the PT industry
• by helping clinicians adapt to a better, more connected way of delivering care
• and improving patient adherence.

Responsibilities

• Full-time role, traveling to partner clinics (up to 80% travel) to build and

maintain strong clinician relationships

• Identify challenges to adoption and collaborate with clinic teams to

implement tailored solutions

• Deliver in-person support, coaching, and training to clinicians, regional and

clinic leadership, and front-office staff on Limber workflows and platform

tools

• Analyze usage metrics and develop strategic action plans to improve

performance and engagement

• Serve as the on-the-ground voice of the clinician, surfacing feedback to

internal teams to inform product and operational improvements

• Track visit outcomes and progress against client KPIs in a structured and

organized way

• Support new client go-lives and implementation initiatives in the field
• When not working with a client in the field, lead virtual trainings and

client engagement to support Limber’s strategic initiatives

• Requirements
• Licensed Physical Therapist or Occupational Therapist
• 2-5 years of clinical experience preferred; 2 years of outpatient clinic

experience required

• Excellent interpersonal and communication skills - you excel in building new

relationships and have the characteristics to thrive in a coaching and

training role

• Passion for innovation and improving care for patients - you bring

exceptional enthusiasm to work every day

• Self-starter with the ability to work independently while remaining highly

accountable

• Strong problem-solving skills and ability to adapt in real time
• Highly motivated by performance and commission-based earning structures
• Comfortable with extensive travel— mix of air travel and driving (miles will

be reimbursed at the applicable IRS reimbursement rate)

• An active driver's license in good standing is required
• Must have reliable access to a major airport for regional travel
• Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic

monitoring, EHRs, or digital health platforms

• Note: This job description is not intended to be all-inclusive. Employees may
• perform other related duties as requested to meet the ongoing needs of the
• organization.

Salary Range: $64,000.00 - $80,000.00 USD + up to $20,000 OTI

• A word on Al-assisted candidate fraud & deepfakes: Our company maintains a
• zero-tolerance policy for the use of Al tools to misrepresent a candidate's
• skills, experience, or qualifications during the hiring process. We utilize
• advanced screening methods to detect such practices and reserve the right to
• disqualify and report candidates who violate this policy.