Customer Success Manager - Influencer Marketing

The Role

We’re looking for a motivated Customer Success Manager to join our growing Organic Partnerships team.

This is a great opportunity for someone looking to build a career in influencer marketing and gain hands-on experience working directly with creators and social media campaigns.

You’ll play a key role in supporting creator partnerships from onboarding through content delivery, owning day-to-day creator communication, coordinating content and deliverables, and helping the Organic Partnerships team keep campaigns organized and moving forward.

This is a hands-on, creator-facing role for someone who understands marketing, loves social media and the creator world, and is organized, proactive, and excited to learn and grow.

What You’ll Own

Creator Communication & Campaign Support

• Own day-to-day communication with creators throughout active campaigns
• Support creators through onboarding to the Humanz platform and campaign processes
• Coordinate creator deliverables, timelines, content submissions, feedback, and approvals

Support the content development process, helping ensure creator content meets campaign requirements and is delivered on time

Assist with creator negotiations around rates, deliverables, and campaign requirements

Maintain strong, positive relationships with creators and provide ongoing support throughout the campaign lifecycle

• Keep creator activity, deliverables, and campaign information organized and up to date
• Track campaign progress and results and assist with campaign reporting

Support the Organic Partnerships team with ongoing campaign needs, creator-related tasks, and day-to-day operational support

Work closely with internal team members to troubleshoot issues and keep campaigns moving forward

• Manage multiple creator relationships, priorities, and deadlines simultaneously
• Bachelor’s degree in Marketing, Communications, Business, or a related field – preferred
• Strong understanding of marketing principles, digital marketing, and social media
• Passion for influencer marketing, social media, and the creator economy
• Strong familiarity with TikTok, Instagram, YouTube, and current social media trends
• Excellent written and verbal communication skills
• Highly organized with strong attention to detail
• Comfortable managing multiple tasks and deadlines simultaneously
• Proactive, resourceful, and eager to take ownership
• Fast learner who is excited to build a career in influencer marketing
• Pay range and compensation package
• Base salary: $60,000- 75,000 USD per year.
• Equal Opportunity Statement
• Humanz is an equal opportunity employer.