HR Generalist

Since 1973, Parks Heating, Cooling, Plumbing & Electrical has been a trusted name in home comfort for families across the greater Charlotte area. We are a company built on service, integrity, and one simple standard: we do it right the first time, because that’s the Parks way. That same standard applies to how we treat our people. Our team is the heart of everything we do, and we are proud of our reputation as a company that genuinely cares for its employees and their families. Parks is growing, and we are looking for an HR Generalist who wants to do more than manage paperwork: someone who will partner with leadership, champion our employees, and help shape a workplace where great people choose to build long careers. If you are ready to make a visible impact at a company with deep roots and real momentum, we would love to meet you.

The HR Generalist will oversee the full scope of the HR function at Parks including onboarding and offboarding, employee relations, benefits and employee programs, advising leadership on all HR matters, maintaining our HRIS, full cycle recruiting, planning employee celebrations and company meetings, upholding company policies, and serving as a trusted resource for employees and leaders alike. This position reports directly to the General Manager and the Operations Manager.

What We Offer

• Competitive compensation based on experience, with salary plus weekly incentives.
• Company vehicle and gas card.
• Full benefits including health, dental, and vision.
• Paid time off and paid holidays.
• 401(k) with company match.
• Career growth and advancement potential.
• A collaborative, team-oriented culture built on accountability, professionalism, and customer care.

Responsibilities

• Owns and leads the HR department with full accountability for its results, developing, implementing, and administering all HR policies, procedures, and programs, and serving as the go to authority for policy guidance and interpretation across the organization.
• Serves as a trusted advisor to employees and managers on HR policies, programs, and procedures, conducting investigations, guiding corrective action, and resolving employee issues promptly while escalating complex matters appropriately.
• Partners with management and employees to strengthen working relationships, build morale, and drive productivity and retention.
• Stays current on federal, North Carolina, and other applicable state employment laws and company policies, and ensures all required postings are maintained throughout our facilities.
• Manages full cycle recruiting for open positions, from partnering with hiring managers on needs and writing job postings to sourcing, screening, interviewing, extending offers, and ensuring a seamless transition into onboarding.
• Coordinates employee training and development programs that support growth and retention.
• Maintains accurate employee records and data within ADP, supporting onboarding, benefits administration, and HR reporting.
• Handles general administrative duties, including but not limited to coordinating and scheduling company events, processing unemployment and workers’ compensation claims, routing HR correspondence to the appropriate parties (most often payroll), and creating and distributing company communications.
• Performs additional duties and responsibilities as assigned.

Qualifications

• Bachelor’s degree in Human Resources, Business, or a related field. An HR certification may be considered in lieu of a degree.
• Five (5)+ years of Human Resources experience.
• At least two (2) years of full cycle recruiting experience, with a proven ability to attract, evaluate, and hire strong talent.
• Hands on experience using ADP or a similar HRIS platform for employee management, including onboarding, recordkeeping, and benefits administration.
• Demonstrated experience handling employee relations issues, including conducting investigations, guiding managers through corrective action, and resolving concerns fairly and confidentially.
• Working knowledge of federal and state employment law and core Human Resources principles, including workers’ compensation.
• HR experience within the trades or home services industry, such as HVAC, electrical, or plumbing, is highly desirable.
• Ability to successfully pass a background check.
• Proven discretion and professionalism in handling confidential information.
• Ability to manage multiple projects in a fast paced, dynamic environment.
• A genuine willingness to learn, with a demonstrated commitment to employee engagement, productivity, and efficiency.
• Proficiency in the Microsoft Office suite.

Ready to Join Us?

Great companies are built by great people, and we’ve been proving it since 1973. Apply today and help us build what comes next!