Implementation Specialist I / Client Onboarding

ADP is hiring Implementation Specialists for client onboarding. This is a hybrid

position working 3 days in the office and 2 days at home each week.

• Are you looking to grow your career in an agile, dynamic environment with

plenty of opportunities to progress?

• Do you want to continuously learn through ongoing training, development, and

mentorship opportunities?

• Are you looking to be yourself in a culture that values equity, inclusion,

and belonging and creates a safe space for diverse perspectives and insights?

If so, this may be an opportunity for you. Read on and decide for yourself.

• As a Client Onboarding Specialist, you will provide the first interaction
• between small business clients and ADP's industry-leading payroll and HR
• solutions after sale. Building strong relationships with clients and seamlessly
• implementing ADP's technologies, you will ensure your clients are set up for
• long-term success with ADP. Even more, you'll make an immediate impact once
• ADP's services are delivered on the day-to-day lives of your clients' employees

• - from paychecks to health benefits and beyond.

• You will spend most of your day answering calls from the queue and following up
• on open items to ensure your clients' needs are met and that they are
• comfortable using our products and services. Still, every day will be different
• because you will meet new clients daily, within different geographies and
• industries, and the solutions you provide each client will differ based on their
• unique needs. This will keep things interesting, and our top-ranked training
• will help to set you up for success!

• To thrive in this role, you must be comfortable working in a metrics-driven call
• center environment as part of a structured day. You have a way with clients that
• builds rapport, establishes trust, and shines with professionalism. Over the
• phone and in writing, your communication style is clear and easy for our clients
• to understand and take action on. As a result, your client satisfaction scores
• make you proud. Pace should not scare you. We also have a healthy dose of fun.
• Not only can you find a career here but friendships that last in a company that
• values inclusion.

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day

• Onboard Clients. You'll create exceptional onboarding experiences for each

• product or service implementation. Through your expertise and
• relationship-building, you'll help clients develop the skills and confidence
• to use our products with ease.

• Implement ADP Technologies. You will analyze existing systems, interface

• requirements, and business processes. You will incorporate new processes,
• tools, and approaches when recommending and implementing the ADP solution.

• Partner Internally. You will interact/collaborate with ADP associates in

• sales and customer service. You will exchange routine information with
• members of the client project team, including priorities, timeliness, and
• issues as they arise.

• Multi-Task & Communicate. You will work on multiple time-sensitive follow-ups

• / projects at the same time. You will share essential information with
• clients and internal teams.

• You adhere to a daily schedule and organize yourself to deal with a high

• volume of inbound calls. Daily phone time may increase during peak seasons,
• like at the close of the year.

TO SUCCEED IN THIS ROLE: Required Qualifications

• Prior experience is not required; we will train you to be successful!
• You can work overtime hours during peak seasons

Qualifications

• YOU'LL ALSO LOVE WORKING HERE BECAUSE YOU CAN:
• Belong by joining one of nine Business Resource Groups to connect globally

with networks and allies who share common interests and experiences.

• Be your healthiest.Best-in-class benefits start on Day 1 because healthy

associates are happy ones.

• Focus on your mental health and well-being.We're here to provide exceptional

• service to our clients, and none of that happens without each of us taking
• care of ourselves and being there for one another.

• Join a company committed to giving back and generating a lasting, positive

impactupon the communities in which we work and live.

• Get paid to pay it forward.Company-paid time off for volunteering for causes

you care about.

What are you waiting for? Apply now!

#LI-Hybrid

$21.00 / hour