Senior Implementation Manager

Position Type:                   Full Time

Department:                     Commercial Excellence

Work Location:                Markham, ON

Work Arrangement:       Hybrid

Work Hours:                     Monday to Friday - standard business hours

Travel Required:              Yes

• A proudly Canadian company, Sentrex Health Solutions is a fully integrated
• specialty distributor and patient support provider for pharmaceutical
• manufacturers, physicians, and their patients. We provide innovative solutions
• focused on ensuring patients have access and the support they need to maximize
• their treatment outcomes. We do this through strategic distribution models and
• patient support programs that are backed by powerful, integrated technology, a
• dedicated in-house creative agency, and experienced, cross-functional teams. Our
• core capabilities include Specialty Pharmacy Services, Customized Solutions for
• Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic
• Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our

people!

• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence

is welcomed and valued

• High-growth environment that provides opportunities for learning and growth

supported by our Employee Development Program and industry-leading, in-house

corporate training offered throughout the year

The Opportunity:

• Reporting to the Director, Department of Operational Excellence, the Senior
• Implementation Manager is responsible for reviewing, analyzing, and evaluating
• business requirements and processes for existing and future business and
• technology solutions.

• Excellent communication, analytical skills and sound judgement are required for
• success. The Implementation Manager is accountable to document requirements,
• define scope and objectives, and formulate and communicate to stakeholders to
• support the strategic Sentrex business solutions. Expert knowledge of UX/UI
• Design tools is highly desired.

• We are looking for a highly accountable and flexible individual with passion and
• ability to work in a high growth-matrix organization. The right candidate will
• be adept at handling many competing priorities supporting Product Management,
• Software Development, Quality and Business Solution teams to ensure requirements
• are testable and unambiguous in developing leading edge Healthcare solutions.

A Day in the Life (What you will do here):

• Communicate with and manage effectively cross functional stakeholders to

understand their business requirements and develop a cohesive implementation

approach taking into consideration their specific needs

• Manage stakeholder and project expectations through regular meetings, and

status reports

• Troubleshoot and recommend solutions to implementation problems or

challenges

• Identify potential risks and issues and proactively develop mitigation

strategies

• Monitor the post-implementation solution to ensure it is functioning as

intended and providing expected results

• Document best practices and lessons learned to continuously improve the

implementation process and stakeholder satisfaction

• Proactively identify areas of growth, improvement opportunities and their

associated issues and solutions for consideration while participating in

leadership meetings

• Facilitate Business reviews to perform analysis of existing current state and

future state processes and business solutions

• Collaborate with various stakeholders to obtain requirements and translate

needs and high-level technical specifications to ensure that operational

requirements are accurately represented

• Analyze and model business functions, processes, information flows, and data

structures using methodical and consistent techniques

• Develop or assist in the development of SOPs, Work instructions, Forms,

SOWs, scripting and process flows as part of the implementation

• Deliver user flows, wireframes, UX/UI mock-ups, interactive prototypes as

defined by each project objective using leading industry design tools

• Identify information flows, processes/procedures, and data objects meeting

business requirements

• Manage information collection from various sources and stakeholders to

store, maintain and version manage the information. Ensure that processes,

design standards and procedures are followed

• Understand the relationships, dependencies, and impact of relevant business

functions

• Prepare technical reports by collecting, analyzing, and summarizing

information and trends

• Perform reviews and analyses of current processes using operational metrics

and reports as required

• Conduct ad hoc analyses to investigate ongoing or one-time operational

issues

• Consult on issues such as business processes, workflow, productivity,

quality, and solution design

• Participate in strategic customer meetings and other business reviews to

ensure understanding of customers’ business requirements.

• Collaborate and communicate with internal stakeholders to support

organizational initiatives as required.

What you need to ensure you are set up for success:

• Minimum of 5 + years of experience as technical Business Analyst role

supporting technology enabled initiatives.

• Ideally minimum of 5 years of experience in implementing cross functional

initiatives

• Ideally minimum of 5 years in  system development, database and analysis and

two to three years in prototyping and requirements analysis is desired.

• Ideally minimum of 5 years of experience with user personas, empathy maps,

user journeys, user flows, wireframes, mock-ups, presentations, and reports

• Expert knowledge of UX/UI Design tools is highly desired.
• Strong organizational skills
• Expert knowledge of industry requirements gathering analysis and prototyping

design tools

• Strong Knowledge of project/IT lifecycle using Agile methodology in

sprint-based development

• Maintains current knowledge of trends in technology and business processes
• Strong interpersonal skills with ability to motivate and influence
• Proven customer facing and facilitation experience
• Critical thinking, judgement, strong analytical, conceptual, and

problem-solving skills with a demonstrated track record of delivery on

various design projects

• Healthcare Business background with PSP (Patient Support Programs) and/or HCP

(Health Care Providers) support is an asset

• Impeccable written and spoken communication skills
• Excellent listening and facilitation skills
• Bachelor’s Degree or comparable work experience

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and

external clients.

• You are highly adaptable with a track record of success during times of

growth and organizational change.

• You have a proven track record of developing trust and influence at multiple

levels.

• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build

• effective working relationships with colleagues, management, and
• stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits,

AD&D, LTD & Employee/Dependent Life Insurance

• Employee & Family Assistance Program
• RRSP Matching Program
• The anticipated base salary hiring range for this role is $105K to $122.5K

• annually. The final base salary will be determined based on relevant
• experience, skills, and internal equity.

• Sentrex Health Solutions is proud to be an equal opportunity employer
• demonstrated by our commitment to diversity, inclusion, belonging, equity, and
• accessibility. We provide a safe space for all team members to express their
• individuality within our corporate culture.

• We encourage you to apply and accept all applications.  We realize that not
• every candidate will meet every single desired qualification.  If your
• experience looks a little different from what we have identified and you think
• you can bring value to the role, we would love to learn more about you!

• Accommodations can be made available upon request for those candidates taking
• part in the selection process.

• Sentrex hiring managers may use artificial intelligence tools to assist them in
• the recruitment process.

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